Community Recreation Guide

What is ActiveRH?

ActiveRH is Richmond Hill's online registration system that will make it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This will allow you to register, make payments, and manage your profile at your convenience.

Why are you introducing a new system?

We heard from you that there was a need to reduce the time it takes to register for programs online. The ActiveRH system will address that and more, including the capability of numerous users being on the system at the same time, improved search features, wish lists, facility reservation requests, family schedule tracking and more!

Why do I need to create a new account?

Your new account will be based on your email address and a confidential password that you can change at your convenience.

What about my membership?

If you have a membership, we will link your membership card to your new account so you have continuous access to your membership. 

What will happen to my membership in the new system?

Once you are signed up for ActiveRH, the Registrar's office will link your membership to your ActiveRH account.

Can more than one person have access to my family account?

Yes. Up to two parents can create personal accounts and link them to the family account.

What if I don't have an email address?

An email address is required to create or access your account on ActiveRH. Your online account will provide better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more.  If you are unable to provide an email address, you will be able to register at the front desk instead of online.

Do I need to have my new account set up before Registration is open?

We encourage you to set up your new account before registration day. This way, you will be ready to go when registration opens and you can even plan in advance which programs you would like to register for by adding them to your wish list. This will also speed up the process of registration.

Do I need to create an account for each registration cycle?

No. You only need to create your account once. All your information and preferences will be saved in this account for future registrations.

Can I still register at a Richmond Hill community centre?

Yes. Front desk staff at Richmond Hill community centres will still accept registrations on and after registration day.  ActiveRH does not include a touchtone registration system, so registrations can only be accepted online or at the front desk.

Can I make multiple transactions?

Yes. You can add multiple registrations to your Shopping Cart, and pay when you are ready to check out.

Can I spend my account credit from RHeReg on ActiveRH?

No. You will need to submit a request to the Registrar's office to transfer your account credit to ActiveRH.  If you are unsure whether you have an account credit, email recreation@richmondhill.ca to request that information.

Is my information safe and secure?

ActiveRH keeps your personal and payment information safe and secure. All customer information is encrypted in the database, strong passwords are enforced by the application interface and ActiveRH has numerous layers of security to ensure your privacy.

Will I still receive email updates regarding registration programs?

If you indicate on your profile that you would like to receive updates, you will be notified of our Recreation and Culture updates including, registration dates reminders, membership renewals, etc. You will further be able to indicate your interests and receive emails tailored to your favourite activities.

How will I be notified if a class is cancelled?

You can sign up to receive text message alerts to notify you of unexpected facility closures or activity cancellations. We will only send text message alerts related to cancellations or closures, and we will not share your information with third parties.