Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Community Recreation Guide
New Provincial Proof of Vaccination Requirements
The Ontario government requires visitors to certain municipal facilities (e.g. recreation facilities, fitness centres, theatre, indoor event and meeting spaces) to be fully vaccinated and show proof of COVID-19 vaccination. See the Vaccination Policy dropdown below for full details, including further measures from York Region Public Health.
Winter Programs
Registration for Winter programs starting in January is now open!
This winter are expanding our offerings with a wide variety of programs for all ages. Register and keep you and your family active, engage your imaginations, and bring out your creativity - both in person and at home.
| Winter Break Activities |
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There is a lot to do around the City during the Winter School Break. Celebrate the season with Richmond Hill. Richmond Green Skate Trail - opening mid-December Fitness Classes and Studio Time Indoor Track at Ed Sackfield Fitness Centre - free access until 2022 |
| In Person Recreation Programs - Winter Program Registration starts December 1 |
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Resident registration begins Wednesday, December 1. Create your wish list today! |
| Virtual Recreation Programs |
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Our innovative online curriculum will engage your creativity, keep you active and help you develop new skills in the comfort of your own home. Supply lists will be emailed to participants a week prior to the start of the program, if necessary. A link to the virtual program will be provided to participants in a separate email prior to the start of the course. Browse our full virtual program list or search by category. |
| Drop In Sports |
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Drop in for sports around the City. |
| Swimming |
Recreational SwimmingLeisure and Lane Swimming is running. Pre-register to secure your spot. A limited number of walk-ins will be permitted. Visit RichmondHill.ca/RecSwimming for schedules and to register. Swimming LessonsSwimming lessons registration starts Wednesday, December 1 for Bayview Hill Pool, Centennial Pool, Elgin West Pool and Oak Ridges Pool. Spaces are limited. RichmondHill.ca/Swimming Aquatic LeadershipRichmond Hill has a number of opportunities for young adults to take part in lifesaving and leadership programs starting this summer. Visit RichmondHill.ca/Lifeguarding for more information. |
| Skating |
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Winter skating programs start in January. Registration opens Wednesday, December 1. View our winter skating programs and create your wislist. Drop in recreational skating, shinny, and ringette all winter! |
| Fitness |
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View the schedule and register today! Drop in for a work out or class using your membership any time. Reservations not required. Become a fitness member! Aquafitness ClassesAquafitness classes are running at Bayview Hill Pool and Oak Ridges Pool. Visit RichmondHill.ca/Fitness for more information. |
| Winter Break Camp |
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We are offering week-long in person camps over the December School Winter Break at Bayview Hill Community Centre and Oak Ridges Community Centre. View the camps and register today. Visit RichmondHill.ca/RHCamps for more information. |
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Vaccination Policy |
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Beginning September 22, 2021, the Ontario government requires visitors to certain municipal facilities (e.g. recreation facilities, fitness centres, theatre, indoor event and meeting spaces) to be fully vaccinated and show proof of COVID-19 vaccination. This does not apply to the Main Municipal Offices or the Operations Centre. To enter, visitors must:
Note additional health and safety measures are in place once inside, including face covering/mask requirements and physical distancing. If you are feeling unwell, please do not visit a facility. Exceptions
**Note: Effective October 1, 2021 further York Region Public Health measures require that all visitors to certain City facilities (e.g. recreation facilities) age 12 years and older, including those playing, coaching and spectating organized sports must show proof of being fully vaccinated against COVID-19 and identification or a valid medical exemption. This means that youth under 18 actively participating in organized sport will no longer be exempt. The City will be asking for compliance as of October 1. However, to ensure that users have time to comply with the new guidelines, we will take an education-first approach and not begin enforcement until November 1, 2021. Medical exceptionsIndividuals who cannot receive the vaccine due to medical exemptions are required to present identification and appropriate written documentation from a physician or registered nurse stating the individual is exempt for a medical reason. Parents/guardians, spectators ages 12 and over and all other visitors who do not meet the exemption criteria above must provide proof of vaccination and show ID before entering. Where adult participation and/or supervision is required, the adult accompanying the individual must show proof of vaccination and ID before entering. All visitors, regardless of exemption, must still complete the online screening form at RichmondHill.ca/Screening before entering and must adhere to other health and safety requirements when inside the facility. Those who wish to withdraw from a program can contact recreation@richmondhill.ca. Where applicable, you are encouraged to speak with your sports leagues and organizations for any additional requirements they may have implemented. The health and safety of our staff and visitors is a priority for the City. Thank you in advance for your cooperation. For more information on the provincial proof of vaccination guidelines, visit the Ontario government's Frequently Asked Questions page or the Proof of Vaccination/Exemptions page. |
Program information
| ActiveRH - Our registration system | ||
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Our new system will improve your registration experience. Create your account today to save time on registration day.
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| How to Register |
How to registerRegistering for programs has never been easier with our new recreation registration system ActiveRH. Step 1Create your personalized ActiveRH account. Step 2Find your programs and create a wish list of your top choices. Step 3Login to ActiveRH on registration day, register for your selected programs and check out. Never registered before?There are two ways to get started, if you've never registered for a Richmond Hill program before. You can use our online registration system to create an account with us. Already registered?Once you've registered for a program you need to fill out a Medical Condition Form for yourself or a registered child. You can also transfer to another program or cancel your registration, if you need to. Program WithdrawalCan't participate in a registered program anymore? Fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca |
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Give us your feedback |
| Fill out the Registration Program Feedback Form and tell us what you think about our programs and activities. We need your feedback so we can work to improve our services. |
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Cancellations |
| Some of our programs and activities are affected by extreme weather conditions. Call the Inclement Weather Hotline at 905-771-5487 and listen to the 24-hour recorded message to hear information about facility closures and program cancellations. |
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Rent a facility |
| You can rent Richmond Hill facilities for private parties, events, meetings and conferences. Learn more about booking a facility and pricing. |
| Advertising in the Community Recreation Guide |
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You can advertise your educational, recreational service or product to the entire Richmond Hill community through our two issues of the Community Recreation Guide that publish every year. Every household in the community gets a copy of the Guide. Advertising opportunities are also available in the Winter Break/March Break Guide as well as the Summer Camp Guide. These publications are distributed at all Richmond Hill Community Centre locations. Email us for more information. |