Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Fitness FAQs
Here are some of our frequently asked questions about fitness opportunities in Richmond Hill, including information about our memberships, fitness studios and indoor track and fitness programs:
| Are lockers available? |
| Day lockers are available. Members must bring their own lock and remove the lock after every visit. Any remaining lock on a day locker will be removed at the end of each business day. |
| Can I bring a guest to a fitness studio, indoor track or fitness class? |
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We do not offer guest passes with our memberships. Non-members can use our fitness studios, indoor track and attend for fitness or aquafitness classes. Below is a list of prices for drop-in and 10-visit punch cards. Fitness Studio
Indoor Track
Fitness/Aquafitness Classes
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| Can I cancel my membership or transfer it to another family member? |
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Fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca |
| Can my membership be extended if I am sick or away on vacation and unable to use it? |
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Memberships will no longer be suspended/extended. If you know you will be on vacation or will be unable to attend for a long period of time, cancel your membership before the next scheduled payment date. Once you return, you can purchase the fitness membership again. |
| Does my Fitness Studio Membership include public skating or tennis? |
| Fitness Studio Memberships do not include public skating or tennis. See our Registered Recreation Programs page for information about these programs. |
| Does my fitness class membership include public swimming? |
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The fitness class membership does not include public swimming. Purchase a Fitness Plus Membership to get access to:
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| How can I register for a membership? |
| Visit one of Richmond Hill's fitness or community centres to sign up for a membership. You can also sign up online. You must visit a fitness or community centre to obtain your membership card. |
| Is there a reduced fee for post-secondary students? |
| Post-secondary students receive a 20 per cent discount. You must show a valid student card or current timetable when you apply for your membership to get this discount. Discount is not available for memberships purchased on-line. |
| What is the difference between drop-in fitness classes and specialized fitness classes? |
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Drop-in fitness classes run year-round. You can buy a fitness class membership, a 10-visit punch card or pay a drop-in fee to join drop-in fitness classes. Fitness Class Schedule and Fees, Aquatfitness Schedule and Fees Specialized fitness classes run seasonally and are usually seven to ten weeks long. You must register for specialized fitness classes. |
| What is the minimum age requirement to use the fitness studios and indoor track? |
| You must be at least 14 years old to use our fitness studios and indoor track. |
| How can I have access to the indoor track? |
| You can purchase an indoor track membership or pay a drop-in fee. All types of fitness memberships include access to the indoor track. |