Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Community Survey
If you have a disability, or know someone with a disability, we want to hear from you. The survey is open until May 31.
Inclusion
Richmond Hill welcomes and encourages individuals of all abilities to participate in our services, as well as our parks, recreation and culture programs. We are dedicated to providing accessible and inclusive opportunities for all. We offer both adapted and integrated programs and welcome different types of support to provide participants with an equal opportunity within their chosen program.
Learn about our adapted programs. These programs have been developed specifically for participants with disabilities and are great opportunities to make new friends, enhance social skills, and try something new, all while moving, creating, playing and having fun!
How do I know if support is required?
Extra support in our recreation programs may be required if:
- Extra support at school is required
- A disability exists that could affect the safety of the participant or the safety of others
- The participant has a safety plan in place with their educational institution
- Extra support is required at home for basic care
- The participant is currently using a support agency or program
Support options
External Support
You can set up your own one-on-one support for a participant with special needs. Support can be given by a family member, friend, trained support worker or social worker. This is a good way to make sure that support is there when you need it.
External Support Staff must provide an original Vulnerable Sector Screening and a signed Agreement prior to attending a program with a participant.
Richmond Hill Inclusion Counsellors
Richmond Hill also has Inclusion Counsellors who can be hired for one-on-one support in various recreation programs. Counsellors are available at an additional cost per hour.
Please note that while we do our best to find the support that you need, we cannot guarantee that a counsellor will be available for the time you request.
Please be advised that our Inclusion Counsellors receive training in working with individuals with disabilities but do not have professional qualifications in this field.
Registration
Before registering, please call Inclusion Services to discuss the needs and support requests.
Follow these steps to register someone with special needs for one of our programs:
- Look through our Community Recreation Guide to find a program of interest.
- Call Inclusion Services at 905-884-0855 ext. 223 at least two weeks before registration starts. We will discuss registration plans and support options with you.
- Complete an All About Me Profile and forward it to the Inclusion Services Assistant.
- Register for the program of interest by completing a Registration Form.
Include any information about a disability, medical condition or life-threatening allergy on the registration form. You need to fill out a Life-Threatening Allergy/Medical Condition Information Form if you register using our online or phone system. Drop-off your completed form at any Richmond Hill community centre.
Other accessible activities
Richmond Hill has adapted fitness equipment including an Armbike, Uppertone machine and MotoMed. This equipment is found at our Ed Sackfield Arena and Fitness Studio
Crosby Park is an accessible park with a water play area, playground area, trails, sensory garden and game tables.
Funding
There are Special Services at Home Funding available through the Ministry of Children and Youth Services. Call 905-868-8900 to find out if you are eligible.
Tell us what you think
Fill out a Recreation Program Feedback Form to let us know what you think about our adapted programs. Your feedback will help us improve our programs, activities and services.
Volunteer
We're always looking for volunteers to help run our recreational programs, activities and special events. Learn how to become a volunteer in Richmond Hill.
Contact information
Email us to suggest an adapted program or if you have any questions or concerns. You can also call us at 905-884-0855, ext. 223.