The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Please Note: The aquatics industry is experiencing a national shortage of qualified lifeguards and swim instructors. We are working hard to open new programs as we recruit. Please continue to monitor Active RH for any new programs and place your name on a waitlist to improve your chances of securing a spot in the event one becomes available.
Know someone who is a lifeguard or swim instructor? Let them know were hiring for aquatics employment and other great opportunities with the City. More information at Jobs.RichmondHill.ca.
Our Aquatic Leadership programs give you the chance to improve your swimming skills or become a lifeguard, swimming instructor or lifesaving instructor. Richmond Hill's programs will help you reach your goals and maintain your certification.
We have Lifesaving Society (LSS) courses that can lead to instructor, coaching or lifeguard certifications. The Aquatic Leadership courses include:
Not sure what course to take next? Follow our Aquatic Leadership Flow Chart
How to Register |
Aquatic Leadership courses run throughout the year. You must attend all classes of an Aquatic Leadership Program. Bring the following with you to all courses:
You can register for a course one of the following ways:
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Refunds |
You can cancel your participation from an Aquatic Leadership course a minimum of five business days before the program start date. Richmond Hill must receive your written request for refund by that time. |
We offer flexible hours to suit your personal schedule (early mornings, daytime, evenings and weekend hours available) and a friendly, team-oriented atmosphere. You will learn teamwork and leadership skills and boost your self-confidence and communication skills for your future careers.
Get started | ||||||
We have positions for Aquatic Attendants, Swim Instructors and Lifeguards. To join Richmond Hill’s Aquatic Team here are the steps to follow: Step 1: Get Qualified
Step 2: Step 3: Register online for an in-person Aquatic Employment Screening.
If you have any questions regarding aquatic recruitment, please email the Aquatic Coordinator. |
The Richmond Hill Aquatic Volunteer Recognition Program allows Aquatic volunteers to use their hours towards the cost of future Aquatic Leadership courses.
Attend any Aquatic Volunteer Orientation to Volunteer at any pool. The earlier you attend and complete the requirements, the better your chances of volunteering sooner.
Register for an Aquatic Volunteer Orientation Session
Volunteer at a pool | ||||||||
Step 1: Attend an Aquatic Volunteer Orientation Step 2: Complete online the Accessible (AODA) Customer Service Training Step 3: We will contact you Step 4: Track your hours Step 5: Log your hours Please note: if you would like your hours to be used towards the Aquatic Volunteer Recognition Program, please ensure to log these hours under the “Aquatic Volunteer Recognition Program” category. |
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Aquatic Volunteer Recognition Program | ||||||||
Did you know that by volunteering with our Aquatics Team volunteers can use their hours towards the cost of future Aquatic Leadership courses? Here is how it works:
Aquatic Volunteer Recognition Discount Form The Aquatic Volunteer Recognition Discount Form must be completed once you have earned the appropriate number of hours to receive one of the above noted Leadership courses. Hours must be logged on your personal volunteer profile under the ‘Aquatic Volunteer Recognition Program’ category. Hour tracking sheets and completed registration forms are to be submitted to the Aquatic Coordinator. Please note: Material Fees, Exam Fees and Non-Resident Fees are not included in the Aquatic Volunteer Recognition Program. Participants will be required to pay for these fees at the time of registration. Please ensure payment information is included on the registration form. You will receive an email confirmation once volunteer hours have been validated and you have been registered for the course of your choice. Community Service Volunteer hours that are signed off for school, are not eligible and should not be logged under the ‘Aquatic Volunteer Recognition Program’ category. For volunteer information, please email the Aquatic Coordinator. |