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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

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      • Aquafitness Schedule and Fees
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Fitness Membership, Personal Training and Fees

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Home/...Recreation ProgramsFitnessMembership and Personal Training

More in this Section...

Members - We want to hear from you! Fill out our membership survey by Friday, March 31 for your chance to win a credit on your account! 

Richmond Hill Fitness Centres have a variety of options for you to choose from:

  • Cardio and strength training equipment
  • Fitness and Aquafitness classes
  • Access to swimming pools and saunas
  • Access to the indoor track

Come out and take a tour of our studios for yourself!

Indoor Track 

Take a walk or run on Richmond Hill’s only 180-meter indoor track built above the NHL-sized ice pad at Ed Sackfield Arena and Fitness Centre.

*Note: Please bring and wear clean and dry athletic shoes in all fitness areas.

Memberships and Personal Training

Fitness and Indoor Track Memberships and Fees 

Fitness Plus

  • Access to all Richmond Hill Fitness studios
  • Drop-in fitness and aquafitness classes
  • Pools for recreational swims (excluding Wave Swims)
  • Fitness Studio orientation
  • Access to Indoor Track at Ed Sackfield
Age CategoryMonthly Auto-Renewal
Adult (18+) $70.86
Teen (14-17) $49.61
Senior (65+) $49.61

Fitness Studio

  • Access to all of Richmond Hill’s Fitness Studios
  • Studios have a wide rage of cardio and weight training equipment to enhance your physical fitness
  • Fitness Studio orientation
  • Access to Indoor Track at Ed Sackfield
Age CategoryMonthly Auto-RenewalDrop-In10 Visits Punch Card
Adult (18+) $36.77 $13.15 $118.15
Teen (14-17) $25.74 $9.20 $82.70
Senior (65+) $25.74 $9.20 $82.70

Fitness Class Membership

  • Access to Richmond Hill’s drop-in fitness and aquafitness classes
  • A wide range of class styles and flexible hours
  • Participation in all classes is on a first come, first serve basis and subject to capacity limits
  • Access to Indoor Track at Ed Sackfield

 View the Fitness Class Schedule and the Aquafitness Class Schedule.

 

Age CategoryMonthly Auto-RenewalDrop-In10 Visits Punch Card
Adult (18+) $46.12 $10.65 $95.65
Teen (14-17) $32.28 $7.45 $66.95
Senior (65+) $32.28 $7.45 $66.95

Indoor Track Membership 

  • Unlimited access to indoor 180m track situated over NHL sized rink.
Age CategoryMonthly Auto-RenewalDrop-In10 Visits Punch Card
Adult (18+) $21 $4.20

$37.80

Teen (14-17) $16.61 $3.30 $29.90
Senior (65+) $14.70 $2.95 $26.45

Rates shown apply to Richmond Hill residents.

Surcharge will be applicable to non-residents.

All prices include tax.

Fees effective January 2, 2022.

 

Membership Frequently Asked Questions

How do I pay for my membership?

Payment for your membership will be automatically taken from either your credit card or bank account on the 1st of each month. If your scheduled payment is rejected by your credit card or by the bank, a $46.50 NSF Fee will be automatically applied to your customer account.

Can I pay cash for my membership?

No, all payments must be made by credit card or by Electronic Funds Transfer (Directly from bank account).

Can I put a credit on my account with ActiveNet to use towards my monthly payments?

No, you cannot use credit from your account towards your monthly payments.

Do you still sell pay as you go admission and 10-visit punch cards?

Yes, pay as you go is available. 10-visit punch cards are available for Fitness Classes, Fitness Studio and Indoor Track.

Will my pass expire?

No, your pass will be valid until the day you cancel or if your scheduled payment is rejected by your credit card or by the bank. If your scheduled payment is rejected, you will be required to make payment and provide a new method of payment to reinstate your membership.

I am going away on vacation, can I suspend my pass?

Memberships will no longer be suspended. If you know you will be on vacation or will be unable to attend for a long period of time, cancel your membership before the next scheduled payment date. Once you return, you can purchase the fitness membership again.

How do I cancel my membership?

To cancel your membership, fill out the Withdrawal Request Form and email the completed form to Recreation

Is there a fee to cancel my membership?

No, there is no fee to cancel your membership. Once you submit your Withdrawal Request Form, your next month’s payment and all future month payments will be cancelled. Your pass will be valid until your next scheduled payment scheduled date (1st of the month).

Can I get a refund for unused time on my pass?

No, no refund will be given on passes which were not used or cancelled.

Can I buy my membership and set up my automated payments online?

Yes, you can buy a membership and set up automated payments online at RichmondHill.ca/ActiveRH.

Can I transfer my membership to someone else?

No, your membership cannot be transferred to or shared with someone else

Personal Training

Sign-up for a Personal Trainer

  1. You must purchase your training session(s) at one of Richmond Hill’s Fitness Centres.
  2. A personal trainer will contact you to set up and arrange a time for your training session(s).
  3. You must have an active Fitness Plus or Fitness Studio Membership prior to your first personal training session.
SessionsPrivate FeeSemi-Private* Fee (per person)
1 $75.30 $47.62
3 $209.62 $133.33
5 $321.06 $207.74
10 $604.36 $377.73

To avoid being billed for any missed sessions, please provide 24 hours cancellation notice.

*Semi-Private Training Sessions require two people be trained at the same time and location. It is your responsibility to find a partner if you would like to pursue this training option.

Post-Secondary Discounts

Post-secondary students receive a 20% discount. You must show a valid student card or current timetable when you apply in-person for your membership to get this discount. Discount is not available for memberships purchased online.

Purchase your membership online!

Purchase your monthly membership online or by visiting any Richmond Hill Community Centre.

To obtain the Post-Secondary Student Discount, you will need to sign up at your local community centre.

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