Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Important Outdoor Skating Information (updated February 26)
Ice rink closures: Mill Pond and Lake Wilcox are closed for skating up to and including Friday, March 5 due to the warmer weather. Richmond Green Skate Trail remains open at this time.
Inclement weather hotlines: For ice conditions and cancellations, call our inclement weather hotline(s) - 905-771-5487 for Mill Pond and Lake Wilcox or 905-771-5490 for Richmond Green Skate Trail.
Ice safety: Skating is prohibited at all Richmond Hill stormwater ponds. Violators will be fined. Read more.
Richmond Hill has great outdoor skating opportunities in the winter.
Richmond Green Skate Trail - Open, Pre-registration Required
Glide through the trees at our 250 metre looped skate trail with lights for evening skating and ample parking. The skate trail is located at 1300 Elgin Mills Road East right next to Tom Graham Arena.
New in 2021 due to COVID-19
- Residents must pre-register in advance using their ActiveRH account. The cost is free.
- Reservations are available to Richmond Hill residents only and limited to one time slot per day
- Capacity is limited to 25 people per skate
- Children 9 years of age and under must be accompanied on the ice by a guardian 14 years+
- Skate times are limited to 45-minutes
- Participants should arrive 10 minutes before their skate time and leave immediately after
- Reservations will only be held for 10 minutes past the registered start time. If you arrive more than 10 minutes late, your spot may no longer be available.
- Residents can cancel their reservations online through their ActiveRH account
- Staff review all bookings and withdrawals/cancellations are released back onto the system, so check back often
Registration
New time slots will be released daily at 9 a.m. for the next day
Reserve your skate time at Richmond Green
What you need to know before coming to the Skate Trail
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COVID-19 health and safety guidelines |
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Skate trail health and safety guidelines |
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Inclement weather |
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| Skate trail hours of operation |
*Hours are subject to change. |
Mill Pond and Lake Wilcox - Closed due to warm weather
New in 2021 due to COVID-19
- Residents must pre-register in advance using their ActiveRH account. The cost is free and online registration is now open.
- Reservations are available to Richmond Hill residents only and limited to one time slot per day
- Capacity is limited to 25 people per skate (note: Mill Pond will have 2 rinks on it; 25 skaters per rink)
- Children 9 years of age and under must be accompanied on the ice by a guardian 14 years+
- Skate times are limited to 45-minutes
- Participants should arrive 10 minutes before their skate time and leave immediately after
- Reservations will only be held for 10 minutes past the registered start time. If you arrive more than 10 minutes late, your spot may no longer be available.
- Residents can cancel their reservations online through their ActiveRH account
- Staff review all bookings and withdrawals/cancellations are released back onto the system, so check back often
- Ice rinks are open during pre-registered skate times only. No skating allowed outside of hours of operation.
- Skating is only permitted within the marked ice rink(s)
Registration
New time slots will be released daily at 9 a.m. for the next day
Reserve your skate time at Mill Pond
Reserve your skate time at Lake Wilcox
What you need to know before coming to Mill Pond or Lake Wilcox
|
COVID-19 health and safety guidelines |
|
|
Ice rink health and safety guidelines |
|
|
Inclement weather |
|
| Parking |
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| Mill Pond and Lake Wilcox hours of operation |
Mill Pond
Lake Wilcox
*Hours are subject to change. **Ice rinks are open during pre-registered skate times only. No skating allowed outside of hours of operation. ***On Family Day, Mill Pond ice rink hours of operation have been extended from 10 a.m. to 10 p.m. |
Ice Safety
We know how inviting a clean sheet of ice can be. However, we advise everyone to stay off of frozen lakes*, rivers, ponds* and stormwater ponds, as the ice may not be safe. Even if the weather has been cold, other factors such as water flow, fluctuating water levels and snow on the ice, can contribute to unsafe conditions. In addition, even if the ice at the water's edge seems safe, it can get weaker further out.
Stormwater ponds are particularly dangerous to play on. Unlike natural ponds, stormwater ponds are designed to collect and release runoff from rainfall and snowmelt to help prevent flooding in the community. As a result, water levels change rapidly due to the constant water flow. The pond water may also contain road salt and other contaminants, which contribute to poor ice quality. These factors combine to create dangerous and unpredictable conditions, which put your safety and the safety of our emergency responders at risk.
If someone falls through the ice, call 9-1-1. Do not put yourself in danger. Throw a flotation device, rope, extension cord, ladder or long pole to hold onto. If they manage to get out, try to dry them off and keep them warm until emergency personnel arrive.
*The only natural bodies of water that are monitored by the City are the Mill Pond and the City-run ice rink on Lake Wilcox (note that we do not monitor the entire lake). Please obey posted signage.
More information
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