The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill has great outdoor skating opportunities in the winter.
2023-2024 Season Presented by:
Status: The Skate Trail is Closed for the Season
Glide through the trees at our 250 metre looped skate trail with lights for evening skating and ample parking. The skate trail is located at 1300 Elgin Mills Road East right next to Tom Graham Arena. Admission is free and registration is not required.
Hours of operation are 10 a.m. to 10 p.m. daily (weather permitting). For skate trail conditions, call our hotline at 905-771-5490.
Enjoy skating on the natural ice rinks at Mill Pond and Lake Wilcox in the winter (weather permitting).
Status: Closed
We know how inviting a clean sheet of ice can be. However, we advise everyone to stay off of frozen lakes*, rivers, ponds* and stormwater ponds, as the ice may not be safe. Even if the weather has been cold, other factors such as water flow, fluctuating water levels and snow on the ice, can contribute to unsafe conditions. In addition, even if the ice at the water's edge seems safe, it can get weaker further out.
Stormwater ponds are particularly dangerous to play on. Unlike natural ponds, stormwater ponds are designed to collect and release runoff from rainfall and snowmelt to help prevent flooding in the community. As a result, water levels change rapidly due to the constant water flow. The pond water may also contain road salt and other contaminants, which contribute to poor ice quality. These factors combine to create dangerous and unpredictable conditions, which put your safety and the safety of our emergency responders at risk.
Know what to do if you’re out on the ice alone and in trouble or if you witness someone fall through the ice. Visit the Canadian Red Cross website for details.
*The only natural bodies of water that are monitored by the City are the Mill Pond and the City-run ice rink on Lake Wilcox (note that we do not monitor the entire lake). Please obey posted signage.
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