Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 update: Parks, trails, playgrounds, off-leash areas and benches are open. Park amenities including skateparks, basketball courts, tennis courts, pickleball courts, soccer fields and picnic areas/tables are closed. For more information, visit RichmondHill.ca/COVID19.
With 147 parks, 150 km of trails and 544 hectares of natural areas there's something for everyone to discover and explore.
Parks and natural areas
Our parks and natural areas feature a variety of amenities including playgrounds, splash pads, basketball and tennis courts, athletic fields, a skate park, skate trail, picnic areas and more!
Learn about our:
Trails
Our trails are great for walking, running and cycling. They are also a safe, environmentally-friendly way to get around City.
Trail etiquette for shared trails (pedestrians and cyclists) includes:
- All users (pedestrians & cyclists) keep to the right side of the trail, except when passing another user.
- Cyclists passing to the left of other trail users should slow down to pass, ensure the trail ahead is clear for passing and give a clear signal (voice, bell or horn) before passing. Cyclists should give the person they are passing time to respond and watch for reactions.
- Cyclists should control their speed being mindful that different types of trail users are present.
- Dog walkers keep leashes short to minimize tripping or impeding the movement of other trail users.
Facility Rentals
You can apply to use indoor and outdoor facilities in the community for special events. Complete the online form to book a facility. We will contact you within 5 business days about your request. Another way to book one of our community facilities is to complete one of the following applications:
- Outdoor Sports Field Rental Permit Application
- Outdoor Event, Wedding or Picnic Permit Application
View our outdoor facility rental rates.
Additional information
Motorized Vehicles
Motorized vehicles are not permitted in Richmond Hill parks or on our trails. You will be fined for not obeying our by-law regulations. Protected wilderness areas must be kept safe.
View the Motorized Vehicles vs Nature brochure for more information.
Smoking
Smoking is not allowed within 20 m of all publically owned playgrounds, splash pads, sports fields, tennis courts and basketball courts under the Smoke-Free Ontario Act.