Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Saturday and Sunday, 9 a.m. to 3 p.m
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update: The City is working on the gradual and safe re-opening of select park amenities in 190 parks and trails.
| What’s open |
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| Coming soon |
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Over the coming weeks, beginning with neighbourhood parks and parkettes, City staff will be working to remove caution tape and take down barriers to re-open amenities including:
Please do not use amenities until City staff have re-opened them. Organized team sports such as soccer, baseball, football and basketball will not be permitted as they don’t allow for physical distancing. |
| What's closed |
The City will work to re-open these once the Provincial emergency order has been lifted and/or amended. |
Please stay local and only use parks and trails in your own neighbourhood and with people from your own household. While visiting a park or trail, you must continue to practice physical distancing by staying two metres (six feet) from others and you must not congregate in groups, unless you live together. If you arrive at a park, trail or amenity that is crowded, you are advised to wait until there is enough space to physically distance or return at another time.
By-law officers are patrolling the city to ensure compliance. Those continuing to use closed park amenities and/or congregate in groups could receive a $750 ticket.
With 190 parks, 150 km of trails and 544 hectares of natural areas there's something for everyone to discover and explore.
Parks and natural areas
Our parks and natural areas feature a variety of amenities including playgrounds, splash pads, basketball and tennis courts, athletic fields, a skate park, skate trail, picnic areas and more!
Learn about our:
Trails
Our trails are great for walking, running and cycling. They are also a safe, environmentally-friendly way to get around City.
Facility Rentals
You can apply to use indoor and outdoor facilities in the community for special events. Complete the online form to book a facility. We will contact you within 5 business days about your request. Another way to book one of our community facilities is to complete one of the following applications:
- Outdoor Sports Field Rental Permit Application
- Outdoor Event, Wedding or Picnic Permit Application
View our outdoor facility rental rates.
Adopt a park
Neighbourhoods and community groups in Richmond Hill can adopt a natural park area. You will become involved with the cleanup and care of the area. Your group will take part in planting saplings, wild flowers and bulbs. You will also be a part of our natural area stewardship.
Additional information
Motorized Vehicles
Motorized vehicles are not permitted in Richmond Hill parks or on our trails. You will be fined for not obeying our by-law regulations. Protected wilderness areas must be kept safe.
View the Motorized Vehicles vs Nature brochure for more information.
Smoking
Smoking is not allowed within 20 m of all publically owned playgrounds, splash pads, sports fields, tennis courts and basketball courts under the Smoke-Free Ontario Act.