Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update: All City park amenities are closed. This includes, but is not limited to playgrounds, outdoor exercise equipment, sports fields, dog parks, tennis/basketball courts, skate parks, park shelters, tables and benches. Parks and trails remain open for walkthrough access only. If you are visiting a park or trail, please practice physical distancing, do not use any park amenities and do not congregate in groups. By-law officers are patrolling the city to ensure compliance. Those continuing to used closed park amenities and/or congregate in groups could receive a $750 ticket.
With more than 166 parks, 150 km of trails and 544 hectares of natural areas there's something for everyone to discover and explore.
Parks and natural areas
Our parks and natural areas feature a variety of amenities including playgrounds, splash pads, basketball and tennis courts, athletic fields, a skate park, skate trail, picnic areas and more!
Learn about our:
Trails
Our trails are great for walking, running and cycling. They are also a safe, environmentally-friendly way to get around City.
Facility Rentals
You can apply to use indoor and outdoor facilities in the community for special events. Complete the online form to book a facility. We will contact you within 5 business days about your request. Another way to book one of our community facilities is to complete one of the following applications:
- Outdoor Sports Field Rental Permit Application
- Outdoor Event, Wedding or Picnic Permit Application
View our outdoor facility rental rates.
Adopt a park
Neighbourhoods and community groups in Richmond Hill can adopt a natural park area. You will become involved with the cleanup and care of the area. Your group will take part in planting saplings, wild flowers and bulbs. You will also be a part of our natural area stewardship.
Additional information
Motorized Vehicles
Motorized vehicles are not permitted in Richmond Hill parks or on our trails. You will be fined for not obeying our by-law regulations. Protected wilderness areas must be kept safe.
View the Motorized Vehicles vs Nature brochure for more information.
Smoking
Smoking is not allowed within 20 m of all publically owned playgrounds, splash pads, sports fields, tennis courts and basketball courts under the Smoke-Free Ontario Act.