The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
With 167 parks, 162 km of trails and 689 hectares of natural areas there's something for everyone to discover and explore.
Our Horticultural, Natural Environment and Urban Forestry professionals help Richmond Hill look its best, grow our tree canopy and provide safe, clean places to play. They also protect, enhance and restore our natural environment through a variety of City and community programs.
Check out the 2022 Natural Environment and Urban Forestry Achievements Infographic
Our parks and natural areas feature a variety of amenities including playgrounds, splash pads, basketball and tennis courts, athletic fields, a skate park, skate trail, picnic areas and more!
Learn about our:
Our trails are great for walking, running and cycling. They are also a safe, environmentally-friendly way to get around City.
Trail etiquette for shared trails (pedestrians and cyclists) includes:
You can apply to use indoor and outdoor facilities in the community for special events. Complete the online form to book a facility. We will contact you within 5 business days about your request. Another way to book one of our community facilities is to complete one of the following applications:
We welcome you to visit City parks from 7 a.m. to 11:30 p.m. daily. You can help keep them safe and beautiful for everyone to enjoy by:
Motorized vehicles are not permitted in Richmond Hill parks or on our trails. You will be fined for not obeying our by-law regulations. Protected wilderness areas must be kept safe. View the Parks Use By-law for more information.
Smoking is not allowed within 20 m of all publicly owned playgrounds, splash pads, sports fields, tennis courts and basketball courts under the Smoke-Free Ontario Act.
Thank you for following these and other rules that protect our parkland and keep it safe and fun for all! For more information on the Parks Use By-law, please visit our By-laws page.