Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Recreational Swimming
New Provincial Proof of Vaccination Requirements Beginning September 22, 2021, the Ontario government requires visitors to certain municipal facilities (e.g. recreation facilities, fitness centres, theatre, indoor event and meeting spaces) to be fully vaccinated and show proof of COVID-19 vaccination. This does not apply to the Main Municipal Offices or the Operations Centre. See the 'What's Open, Closed and Coming Soon' section below for full details on what to expect when visiting a recreation facility.
- Swim times must be reserved in advance prior to arriving at the facility. Walk-ins will not be accepted. Residents registration starts 73 hours (three days plus one hour) in advance of your desired swim time.
- Example: Register Friday at 7 a.m. for Monday 8 a.m. swim time.
- Non-resident registration starts 25 hours (one day plus one hour) in advance of your desired swim time
- Example: Register Sunday at 7 a.m. for Monday 8 a.m. swim time.
- There will be a daily admission fee per swim to be paid online prior to arrival. Swim memberships will be activated as of Monday, September 13.
- Swim times are limited to 1 hour and must be pre-booked online.
- Review the Swimming Guidelines below before reserving your swim time.
| Aquatics Swim Pass FAQ |
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How do I pay for my membership? Payment for your membership will be automatically taken from either your credit card or bank account on the 1st of each month. If your scheduled payment is rejected by your credit card or by the bank, a $45 NSF Fee will be automatically applied to your customer account. Can I pay cash for my membership? No, all payments must be made by credit card or by Electronic Funds Transfer (Directly from bank account). Can I put a credit on my account with ActiveNet to use towards my monthly payments? No, you cannot use credit from your account towards your monthly payments. Do you still sell pay as you go admission and 10 visit punch cards? Yes, pay as you go is available (registration is required). 10 visit punch cards are not available for sale or use at this time due to COVID-19. Will my pass expire? No, your pass will be valid until the day you cancel or if your scheduled payment is rejected by your credit card or by the bank. If your scheduled payment is rejected, you will be required to make payment and provide a new method of payment to reinstate your membership. I am going away on vacation, can I suspend my pass? Swim memberships will no longer be suspended. If you know you will be on vacation or will be unable to swim for a long period of time, cancel your membership before the next scheduled payment date. Once you return, you can purchase the swim pass again. How do I cancel my membership? Fill out a Withdrawal Request Form and submit it to the pool reception staff. Is there a fee to cancel my membership? No, there is no fee to cancel your membership. Once you submit your Withdrawal Request Form, your next month’s payment and all future month payments will be cancelled. Your pass will be valid until your next scheduled payment scheduled date (1st of the month). Can I get a refund for unused time on my pass? No, no refund will be given on passes which were not used or cancelled. Can I buy my membership and set up my automated payments online? Yes, you can buy a membership and set up automated payments online at RichmondHill.ca/ActiveRH. Can I transfer my membership to someone else? No, your membership cannot be transferred to or shared with someone else. |
Fall Swim Schedules - Tuesday, September 7 - Sunday, October 10
| Bayview Hill Pool | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Lane Swim
Leisure Swim
Fun N Fit Swim
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| Oak Ridges Pool | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Lane Swim
Leisure Swim
Fun N Fit Swim
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| Centennial Pool | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Lane Swim
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Visit RichmondHill.ca/Aquafitness for more information on Aquafitness classes and to register.
The safety of staff and residents is our top priority. New procedures and cleaning protocols will be in effect. Upon reopening, there will be reduced programming and a limited number of participants allowed to use the facility at a time to ensure that physical distancing can be maintained.
What to expect at our pools during COVID-19
Swim Guidelines
| NEW COVID-19 Leisure and Lane Swim Guidelines |
Things you need to know when attending leisure and lane swims:
What to expect at the pool:
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Richmond Hill's Community Service Department has various recreational swimming opportunities for all ages. All swimmers must follow the pool rules and guidelines.
View a list of Pools.
Swim Admissions
| Child (under 3) |
Child (3-15) |
Adult (16-64) |
Senior (65+) |
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| Single | Free | $2.85 | $4.75 | $3.30 |
Purchase your membership through our registration system or visit any Richmond Hill Community Centre. Tickets and Membership Passes are not valid for Wave Swim Admissions.
Wave Swim Admissions - currently unavailable
| Child (under 3) |
Child (3-15) |
Adult (16-64) |
Senior (65+) |
Group+ | |
| Single | Free | $6.60 | $10.90 | $7.60 | $27.50 |
+ Group Note: Group Admission is limited to a maximum of five patrons. Groups must have a minimum of one adult/senior up to a maximum of two adults/seniors.
Admission fees and schedule swim times are subject to change.
Swimming Activities
Our recreational swim types include:
| Women-Only Swims - currently unavailable |
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Lane swims at Richvale Pool and Centennial Pool will have covered windows and female lifeguards, Fun 'n' Fit at Oak Ridges Pool will not have covered windows and female lifeguards are not guaranteed. |
| Fun 'N' Fit Swim |
| This special program is a combination swim. It's the perfect time for parents to come and play with their children in the warm water of the small pool and for adults, seniors and children over the age of 10 to swim lengths in the main pool. |
| Women's Lane Swim - currently unavailable |
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This swim is open to only female adult or youth, interested in swimming lengths for fitness. The main pool is divided into slow, medium and fast lanes and participants are asked to swim in a counter-clockwise loop. Children are not permitted at this time. If staff are available, the small pool at Richvale Pool will be open. Windows are covered at Centennial Pool and Richvale Pool. |
| Lane Swim |
| Open to anyone interested in swimming lengths for fitness. The pool is divided into slow, medium and fast lanes and participants are asked to swim in a counter-clockwise loop. The small pool will not be available during lane swims. |
| Leisure Swim |
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During this swim, all ages are welcome. Pools are set up to maximize recreational activities in a safe environment. Where indicated, waterslides will operate in 15-minute intervals. Swim fins are not permitted during this swim unless there is a designated lane for swimming lengths. The waterslide is not available. |
| Older Adult Swim - currently unavailable |
| Open to older adults (55 years of age and older) for fun, fitness and relaxation. |
| Leisure Swim – Small Pool Only - currently unavailable |
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Enjoy some time in the small pool. All children must be accompanied in the water and directly supervised by a guardian. The large pool will not be available at this time. The Sauna will be available at Oak Ridges |
| Private Rental - currently unavailable |
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Contact the pool you are interested in more information about private rentals. |
| Wave Swim - currently unavailable |
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Ride the waves and shoot down the twisting, turning 100-foot waterslide with special effects! See our Wave Pool page for details about the new slide. Membership passes are not valid during this swim time. |
Rules and guidelines
The Office of the Coroner of Ontario developed Admission Standards for Public Pools to assist Lifeguards in maintaining adequate surveillance over the whereabouts and the activities of bathers while they are within the pool enclosure. The Ministry of Health and Long Term Care strongly supports these recommendations for the purpose of preventing injuries and fatalities.
Please follow these rules when using Richmond Hill's public pools:
- Persons with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision
- Food and beverages are not permitted on any pool deck or in change rooms
- For the comfort of all patrons, children six years old and older are required to use the appropriate gender specific (male/female) change room
- Special needs/universal changerooms are available at all pools
- Coin lockers are available at all aquatic facilities and change may be obtained from the Front Desk
- Richmond Hill is not responsible for lost or stolen articles; we recommend that you lock up your belongings and leave valuables at home
- All swimmers must change from street clothes into a swim suit or clean clothing used for the purpose of swimming only
- For persons wishing to cover up, we suggest a t-shirt and leggings over your swimsuit (clothing should allow the participant to move through the water safely)
- Patrons are welcome to watch from the viewing gallery
- All bathers must shower before entering the pool
- Children who are not toilet-trained must wear tight-legged, plastic pants under or over their swimsuits or a pool-pant diaper
- Disposable diapers are not permitted in the water (plastic pants or Huggies Little Swimmers are available to purchase at the Front Desk)
- Personal inflatable objects are not permitted in any pool
- Personal Flotation Devices (PFDs)/lifejackets are available at all locations (please ask a Lifeguard for your correct size)
- Children wearing a lifejacket must be within arms' reach of a parent at all times
- Only Richmond Hill staff are permitted to teach registered lessons during Recreational Swim times
- Aquatic staff will educate patrons and enforce these and a number of other rules/guidelines to maintain as safe a swimming environment as possible
Age restrictions
There are age restrictions for all Richmond Hill public pools to ensure the safety of our visitors. Children 10 years of age and older can swim without a parent or guardian but are recommended to always swim with a buddy.
Swim Admission Policy for Children
Children five years old and younger:
- Must be accompanied in the water by a parent or adult guardian at least 16 years old
- The parent or guardian is responsible for the child's direct supervision and must be within arms-reach of the child at all times
- Maximum two children per parent or adult guardian
Children aged six to nine:
- Must be accompanied in the water by a parent or guardian at least 14 years old or 16 years old for Wave Swims
- The parent or guardian is responsible for the child's direct supervision and must be able to give immediate assistance if needed
- Non-swimmers must remain within arms' reach of their parent or guardian
- Maximum four children per parent or guardian
- During wave swims, it is recommended that parents or guardians are within arms-reach of their children at all times regardless of swimming ability
- Must pass a Swim Test to access the deep end (excluding Wave Pool)
Children aged ten to fifteen:
- May swim alone
- Always recommended to swim with a buddy
- Organized groups must meet a ratio of eight children per one guardian
Pool closures
- Pool fouling may result in pool closures (please encourage children to visit the washroom before entering the pool)
- There are no refunds due to pool closures or unforeseen circumstances beyond our control
- Free passes may be given to those who provide a receipt as proof of admission within 30 minutes after the incident