Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 update: Centennial Pool and Oak Ridges Pool are open for lane and leisure swims and swimming programs. Capacity is limited and residents are required to reserve their swim time online prior to visiting the pool. The slide, sauna, and tot pool will remain closed. All other pools remain closed. Visit RichmondHill.ca/COVID19 for updates.
The safety of staff and residents is our top priority. New procedures and cleaning protocols will be in effect. At this time, there will be reduced programming and a limited number of participants allowed to use the facility at a time to ensure that physical distancing can be maintained. There will be a daily admission fee per swim to be paid online prior to arrival. Swim times are limited to 45 minutes and must be pre-booked online. Review the NEW Swimming Guidelines below before reserving your swim time.
Registration begins Mondays at 9 a.m. and can be booked a maximum of two weeks in advance.
What to expect at our pools during COVID-19
Swim Guidelines
| NEW COVID-19 Leisure and Lane Swim Guidelines |
Things you need to know when attending leisure and lane swims:
What to expect at the pool:
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Fall Swim Schedule
| Centennial Pool - September 12 - November 28 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Oak Ridges Pool -September 14 - November 29 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
View our Aquafitness Schedule for Aqua Fit classes at Oak Ridges Pool this fall. |
Richmond Hill's Community Service Department has various recreational swimming opportunities for all ages. All swimmers must follow the pool rules and guidelines.
View here for a list of Pools.
Maintenance Notices
Annual maintenance is part of our continued commitment to provide high quality recreation facilities that help us all maintain healthy and active lifestyles. View maintenance shut-down dates.
Swim Admissions
| Single Tickets | 10 Tickets | Swim Pass (fee per month) |
|
| Child (under 3) |
Free | n/a | n/a |
|---|---|---|---|
| Child (3-15) |
$2.85 | $25.65 | $20.52 |
| Adult (16-64) |
$4.75 | $42.75 | $34.20 |
| Senior (65+) |
$3.30 | $29.90 | $23.92 |
| Group+ | $11.55 | $103.95 | $83.16 |
Tickets and Membership Passes are not valid for Wave Swim Admissions.
Purchase your membership through our registration system or visit any Richmond Hill Community Centre.
Wave Swim Admissions
| Child (under 3) |
Child (3-15) |
Adult (16-64) |
Senior (65+) |
Group+ | |
| Single | Free | $6.60 | $10.90 | $7.60 | $27.50 |
+ Group Note: Group Admission is limited to a maximum of five patrons. Groups must have a minimum of one adult/senior up to a maximum of two adults/seniors.
Admission fees and schedule swim times are subject to change.
FitPass
Our regular memberships are not available during this time. With our new prepaid monthly FitPass Membership you can reserve unlimited spots at the fitness studio, for a fitness class or swim time, subject to availability.
Swimming Activities
Our recreational swim types include:
| Women-Only Swims |
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Lane swims at Richvale Pool and Centennial Pool will have covered windows and female lifeguards, Fun 'n' Fit at Oak Ridges Pool will not have covered windows and female lifeguards are not guaranteed. |
| Fun 'N' Fit Swim |
| This special program is a combination swim. It's the perfect time for parents to come and play with their children in the warm water of the small pool and for adults, seniors and children over the age of 10 to swim lengths in the main pool. |
| Women's Lane Swim |
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This swim is open to only female adult or youth, interested in swimming lengths for fitness. The main pool is divided into slow, medium and fast lanes and participants are asked to swim in a counter-clockwise loop. Children are not permitted at this time. If staff are available, the small pool at Richvale Pool will be open. Windows are covered at Centennial Pool and Richvale Pool. |
| Lane Swim |
| Open to anyone interested in swimming lengths for fitness. The pool is divided into slow, medium and fast lanes and participants are asked to swim in a counter-clockwise loop. |
| Leisure Swim |
|
During this swim, all ages are welcome. Pools are set up to maximize recreational activities in a safe environment. Where indicated, waterslides will operate in 15-minute intervals. Swim fins are not permitted during this swim unless there is a designated lane for swimming lengths. |
| Older Adult Swim |
| Open to older adults (55 years of age and older) for fun, fitness and relaxation. |
| Leisure Swim – Small Pool Only |
|
Enjoy some time in the small pool. All children must be accompanied in the water and directly supervised by a guardian. The large pool will not be available at this time. The Sauna will be available at Oak Ridges |
| Private Rental |
|
Contact the pool you are interested in more information about private rentals. |
| Wave Swim |
|
Ride the waves and shoot down the twisting, turning 100-foot waterslide with special effects! See our Wave Pool page for details about the new slide. Membership passes are not valid during this swim time. |
Rules and guidelines
The Office of the Coroner of Ontario developed Admission Standards for Public Pools to assist Lifeguards in maintaining adequate surveillance over the whereabouts and the activities of bathers while they are within the pool enclosure. The Ministry of Health and Long Term Care strongly supports these recommendations for the purpose of preventing injuries and fatalities.
Please follow these rules when using Richmond Hill's public pools:
- Persons with serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible for their direct supervision
- Food and beverages are not permitted on any pool deck or in change rooms
- For the comfort of all patrons, children six years old and older are required to use the appropriate gender specific (male/female) change room
- Special needs/universal changerooms are available at all pools
- Coin lockers are available at all aquatic facilities and change may be obtained from the Front Desk
- Richmond Hill is not responsible for lost or stolen articles; we recommend that you lock up your belongings and leave valuables at home
- All swimmers must change from street clothes into a swim suit or clean clothing used for the purpose of swimming only
- For persons wishing to cover up, we suggest a t-shirt and leggings over your swimsuit (clothing should allow the participant to move through the water safely)
- Patrons are welcome to watch from the viewing gallery
- All bathers must shower before entering the pool
- Children who are not toilet-trained must wear tight-legged, plastic pants under or over their swimsuits or a pool-pant diaper
- Disposable diapers are not permitted in the water (plastic pants or Huggies Little Swimmers are available to purchase at the Front Desk)
- With the exception of water wings, personal inflatable objects are not permitted in any pool
- Personal Flotation Devices (PFDs)/lifejackets are a much better substitute for water wings and are available at all locations (please ask a Lifeguard for your correct size)
- Children wearing a lifejacket must be within arms' reach of a parent at all times
- Only Richmond Hill staff are permitted to teach registered lessons during Recreational Swim times
- Aquatic staff will educate patrons and enforce these and a number of other rules/guidelines to maintain as safe a swimming environment as possible
Age restrictions
There are age restrictions for all Richmond Hill public pools to ensure the safety of our visitors. Children 10 years of age and older can swim without a parent or guardian but are recommended to always swim with a buddy.
Swim Admission Policy for Children
Children five years old and younger:
- Must be accompanied in the water by a parent or adult guardian at least 16 years old
- The parent or guardian is responsible for the child's direct supervision and must be within arms-reach of the child at all times
- Maximum two children per parent or adult guardian
Children aged six to nine:
- Must be accompanied in the water by a parent or guardian at least 14 years old or 16 years old for Wave Swims
- The parent or guardian is responsible for the child's direct supervision and must be able to give immediate assistance if needed
- Non-swimmers must remain within arms' reach of their parent or guardian
- Maximum four children per parent or guardian
- During wave swims, it is recommended that parents or guardians are within arms-reach of their children at all times regardless of swimming ability
- Must pass a Swim Test to access the deep end (excluding Wave Pool)
Children aged ten to fifteen:
- May swim alone
- Always recommended to swim with a buddy
- Organized groups must meet a ratio of eight children per one guardian
Pool closures
- Pool fouling may result in pool closures (please encourage children to visit the washroom before entering the pool)
- There are no refunds due to pool closures or unforeseen circumstances beyond our control
- Free passes may be given to those who provide a receipt as proof of admission within 30 minutes after the incident