Richmond Hill Community Survey Finds 92% Resident Satisfaction

RICHMOND HILL – Richmond Hill residents continue to express a high level of satisfaction with Richmond Hill as a place to live, according to the most recent Community Survey. The market research company Ipsos conducted the survey on behalf of Richmond Hill. Ipsos contacted residents, selected at random, by telephone and asked their opinions about Richmond Hill and its services. The survey ran from March 25 until April 9. 

“I am proud that more than nine out of 10 residents continue to be satisfied,” said Mayor Dave Barrow. “Hearing what our residents think about the quality of our City services is extremely important to us and helps as we strive for continuous improvement.” 

Residents were asked a series of questions to measure their satisfaction with Richmond Hill’s services. Survey respondents were able to choose to take the survey in English, Cantonese, Farsi or Russian. The findings of the survey were presented to Council at the Committee of the Whole meeting on June 4.

There have been six surveys completed since 2000 (2000, 2002, 2007, 2012, 2016 and 2019).

The full 2019 survey findings are available online at RichmondHill.ca/CommunitySurvey. 

Quick Facts

Based on the survey results:

• An overwhelming majority (92%) of residents are satisfied with Richmond Hill as a place to live (including half who are very satisfied). Residents continue to find Richmond Hill’s location (being close to amenities, such as shopping and other services) its greatest appeal (42%).  And, although the City continues to grow, an increasing number of residents still find it appealing as a close-knit community (24%, up 6 points), and large majorities see Richmond Hill as welcoming (85%) and feel a sense of belonging (79%).
• The City received good ratings on its natural areas, with a growing number of residents who say the large number of parks and open spaces is the most appealing thing about the City (27%, up 7 points). Similarly, an overwhelming majority think Richmond Hill has a good network of parks, natural areas and trails (89%).
• Resident satisfaction is highest for fire protection services (98%), recreation facilities (95%), parks, open spaces and pathways (94%), and condition and maintenance of water and sewage systems (94%).
• Since 2016, satisfaction has improved for by-law and parking enforcement (up 7 points), parks, open spaces and pathways (up 5 points), land use planning (up 5 points) and recreation facilities (up 4 points).

For more information, please contact:
Lise Conde, Manager, Policy and Intergovernmental Affairs, at lise.conde@richmondhill.ca or 905-771-6410.