Applications, Licences and Permits

If you are locked out from your account, please follow the steps below:

1. Log in to the Richmond Hill Permit Portal. 
   
2. If you have forgotten your password, select the "Reset it" button.
3. Enter your email address and click the "Submit" button.
4. Check your inbox and follow the instructions to reset your password.
5. If you have forgotten your username, please repeat the same steps by clicking "Email it".

1. Log in to the Richmond Hill Permit Portal. 
2. On the top menu bar click on the "My Work" link.
3. Choose "My Permits/Plans/Licensing" from the top menu.
4. Open the "Display" dropdown menu and select the "All" option.
5. Find the required file number and click on it.
6. Click on the "Attachment tab", and download the file(s) if required.

To distinguish between different versions of your file, we suggest using an incrementing numbering system when renaming it. For instance, you could name your file “filename.pdf” initially, and the “filename_v1.pdf” for the first revision, “filename_V2.pdf” for the second revision, and so on.

To rename a file, please follow the steps below;

1. Locate the file you want to rename.
2. Click on the file to select it.
3. Right-click on the file and select "Rename" from the context menu. Alternatively, you can click on the file once to select it and press "F2 key" on your keyboard.
4. Type the new name for the file.
5. Press "Enter" on the keyboard or click outside the filename box to save the new name. The file will now be renamed with the new name you have given it. 

To make a payment please follow the steps to add a fee to the cart:

1. Log in to the Richmond Hill Permit Portal. 
2. Choose the "Dashboard" tab from the top menu.
3. Scroll down, under my Invoice section click on "View My Invoice".
4. Select the invoice you would like to pay, then click on "Add to Cart" button.
5. Proceed to the shopping cart screen and click on the "Checkout" button.
6. "Choose the payment method", provide payment information, and select "Continue" button. Then, click on the "Pay Now" button.
7. Once you click on the "Continue to Site" button, an informational message will appear confirming that the payment has been processed. An email with an attached receipt will also be sent to the applicant’s inbox.

You must also check your Junk or Spam folder for emails from the sender no-reply@mygovpay.com especially if you are using a corporate email. If you have not received a notification of a payment, please ensure that your IT Department has not blocked the emails.