The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update - Interim Guidelines for Outdoor Patios and Sales Areas
The City of Richmond Hill has implemented Temporary Use By-law 91-20 respecting new and/or expanded patios on privately-owned land.
In addition, the following guidelines are applicable to new and/or expanded patios on privately-owned land.
To establish a new or expanded outdoor patio the following must be complied with:
11. Compliance with the Ontario Fire and Building Codes (including ensuring that exits are not obstructed).
In addition, owners and operators of outdoor patios and dining areas are urged to consult and follow these patio safety tips.
The Temporary Use By-law 91-20 will be extended by By-law 144-21 and will expire on January 1, 2023.
To make application for a Municipal Letter of No Objection for the purposes of new or expanded AGCO licensed patios, please submit the following to planning@richmondhill.ca:
Please be advised that we will endeavour to respond to your inquiry within 3 business days.
To support our businesses, applicable fees have been waived.
Please be advised that these guidelines and the Temporary Use By-law do not apply to publicly-owned land.
Richmond Hill has a number of Applications, Licences and Permits, including: