Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Holiday Donation Drive
Richmond Hill residents and businesses can help make someone’s season a little brighter by donating to the City’s Holiday Donation Drive.
This year, we are accepting donations at one location by curbside drop-off only, with COVID-19 health and safety precautions in place. When dropping off donations, please wear a mask and maintain a distance of 6 feet from any staff member or resident you may encounter.
Date: December 1 – 15, 2021
Hours: Monday to Friday, 8:30 a.m. – 3:30 p.m.; Saturday and Sunday: 9 a.m. – 5 p.m.
Location: Operations Centre, 1200 Elgin Mills Road East
We are accepting donations of non-perishable food items and new toys (no stuffed animals, please), books, gift cards, toiletries and new clothing for children and especially teens.
All food donations will be forwarded to the Richmond Hill Food Bank, a local non-profit organization assisting those in need in the Richmond Hill community. This year, toys, toiletries and clothing will be distributed to the Salvation Army, Yellow Brick House; and York Hills Centre for Children, Youth and Families.