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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

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Monday through Friday, 8:30 a.m. to 4:30 p.m.

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      • Aquafitness Schedule and Fees
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Fitness

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HomeThings to DoRecreation ProgramsFitness

More in this Section...

Fitness Memberships Sale: Purchase any one of our Fitness Memberships from January 2 – February 28 and save 25% on a one-year term.

Fitness Classes

Fitness Class Schedule and Fees

Aquafitness Class Schedule and Fees

Fitness Opportunities

There are a number of fitness opportunities in Richmond Hill to help residents meet their goals for a healthy and active lifestyle.

Learn about:

  • Fitness Membership, Personal Training and Fees
  • Fitness Studios and Indoor Track
  • Fitness Class Schedule and Fees and Aquafitness Class Schedules and Fees


Walk this Way Wednesday

This January and February, take a walk or run on our Indoor Track for FREE from 6 a.m. to 8:30 p.m. every Wednesday at Ed Sackfield Arena and Fitness Centre. 

Must be 14 years or older to participate. Strollers and wheelchairs are welcome.

 Fitness FAQs
 Frequently asked questions about fitness

Are lockers available?
Day lockers are available. Members must bring their own lock and remove the lock after every visit. Any remaining lock on a day locker will be removed at the end of each business day.
Can I bring a guest to a fitness studio, indoor track or fitness class?
We do not offer guest passes with our memberships. Non-members can use our fitness studios for $13.15 per visit. The drop-in fee for the indoor track for adults is $4.20, seniors is $3.30 and youth is $2.95. The drop-in fee for fitness or aquafitness classes is $10.65 for adults or $7.45 for youths and seniors. 10-visit punch cards are also available. They cost $95.65 for adults or $66.95 for youth and seniors.
Can I cancel my membership or transfer it to another family member?

Memberships are not transferable. To cancel your membership, fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca

Can my membership be extended if I am sick or away on vacation and unable to use it?

Memberships will no longer be suspended/extended. If you know you will be on vacation or will be unable to attend for a long period of time, cancel your membership before the next scheduled payment date. Once you return, you can purchase the fitness membership again.

Does my Fitness Studio Membership include public skating or tennis?
Fitness Studio Memberships do not include public skating or tennis. See the Recreation Programs page for information about these programs.
Does my fitness class membership include public swimming?

The fitness class membership does not include public swimming. Purchase a Fitness Plus Membership to get access to:

  • Two of Richmond Hill's fitness centres
  • All drop-in fitness and aquafitness classes
  • Recreational swims (except Wave Swims)
How can I register for a membership?
Visit one of Richmond Hill's fitness or community centres to sign up for a membership.  You can also sign up online. You must visit a fitness or community centre to obtain your membership card.
Is there a reduced fee for post-secondary students?
Post-secondary students receive a 20 per cent discount. You must show a valid student card or current timetable when you apply for your membership to get this discount. Discount is not available for memberships purchased on-line.
What is the difference between basic fitness classes and specialized fitness classes?

Drop-in fitness classes run year-round. You can buy a fitness class membership, a 10-visit punch card or pay a drop-in fee to join drop-in fitness classes. Fitness Class Schedule and Fees, Aquatfitness Schedule and Fees

Specialized fitness classes run seasonally and are usually seven to ten weeks long. You must register for specialized fitness classes.

What is the minimum age requirement to use the fitness studios and indoor track?
You must be at least 14 years old to use our fitness studios and indoor track.
How can I have access to the indoor track?
You can purchase an indoor track membership or pay a drop-in fee. All types of fitness memberships include access to the indoor track.
 Fitness Membership Policies 
  • Every time you register or renew for a membership, you are required to complete a Membership Application and Par Q form. This form informs staff of your past or current medical conditions. If you answer yes to one or more questions on this form you must speak to your doctor prior to becoming active (certain medical conditions require a doctor’s note). 
  • A current valid Fitness Membership must be presented at the Reception Desk every visit. Once your Fitness membership has expired, you must renew your membership with payment prior to entry. 
  • Upon registration you will receive a membership card. All members must scan their Membership Card at the Reception Desk before entering. If you do not have your card with you, entry will not be permitted until your membership status can be verified. This membership card is valid for any membership in Richmond Hill and has no expiry date. A new card will not be issued upon membership renewal. If you misplace your membership card, you will be charged a $5 replacement fee.
  • If attending a fitness/aquafitness class, you must scan your membership card and sign in using your name, phone number and/or membership number on the attendance sheet provided. Doing so ensures staff can contact you in case of emergency, class cancellations or changes.
  • Participants who arrive more than 10 minutes late for a fitness/aquafitness class will not be admitted into the class primarily due to safety concerns (missing the class warm-up) but also due to the disruption caused to other participants and instructor taking away from everyone’s enjoyment of the program.
  • Drop-in fitness studio patrons are required to fill out the Par Q form and pay the drop-in fee prior to entry.
  • You are required to present your membership card upon entry for validation and admittance to the fitness areas.
  • Your membership may not be share with anyone and it is for the sole use of the recipient.
  • Dress Code: Clean and dry athletic (closed toe) shoes must be worn at all times and are mandatory in all fitness areas. No sandals or open toe shoes are permitted. While exercising, members are required to wear active sport clothing; for example, shorts, sweat pants, tank tops and t-shirts.
  • Be scent aware. Please avoid the use of perfume, cologne, scented lotions and other scented products.
  • The maximum time use of the same cardio machine is 30 minutes. Please respect the timeframes allotted to ensure fair and equitable usage of the fitness equipment.
  • Ensure you wipe down the machine (after you use it) using the spray bottle and paper towels supplied in all fitness studios.
  • Promptly return free weights and equipment to their proper location after use.
  • If you see malfunctioning or broken equipment, please let staff know, so the problem can be rectified as soon as possible.
  • Soliciting products or services at or on City of Richmond Hill property is strictly prohibited, including personal training that is not provided by the City of Richmond Hill.
  • Use of cellphones is not permitted in the change rooms.
  • Coarse language and physical, aggressive, disrespectful, or uncooperative behavior is not acceptable. If inappropriate behavior occurs, it will be recorded, reported and may result in the removal from the program and /or facility.  For more information, you can check: The Community Code of the Conduct (Richmond Hill’s Facility Watch program).             
Fitness/Aquafitness Class Policies
  • Participants must sign an attendance sheet at the front desk to gain entry into the class

  • Participants can sign up one hour prior to the start of the class and no later than 10 minutes after the start of the class.

  • Participants who arrive more than 10 minutes after class starts will not be admitted.

  • Admittance is on a first come, first serve basis and is subject to capacity limitations.

  • Children are not allowed in the aerobic room or on the pool deck during the class.

  • All schedules, locations and instructors are subject to change

  • Please respect other patrons and wait until the previous class has finished before entering the aerobic room or the pool. Please leave promptly when your class is over.

  • Classes are subject to cancellation if there are less than three participants.

  • Aquafit classes share the pool space with other programs.

What do you think?

Give us your feedback about our recreational programs, services and facilities using the Recreation Program Feedback Form. Your comments will help us improve our services.

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