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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

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Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

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Recreation Programs

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HomeThings to DoRecreation Programs

More in this Section...

There are so many ways to participate and enjoy recreation programs and services in Richmond Hill. Our community centres and arenas have community recreation amenities for our many programs that go beyond swimming and skating! 

Registered Recreation Programs

Registration for summer programs will begin Wednesday, June 1. Prepare for registration day by creating your wish list today!

Browse Summer Programs

Camps 

 With a wide variety of specialty camps for summer, winter break, and march break, our camps will keep your kids entertained while having fun and learning new skills. We offer sports camps, theatre camps, STEAM camps, outdoor adventure camps, and dance and art camps. 

View our camps

Drop-In Programs 

Explore a wide variety of activities and programs where you can drop-in at the scheduled time without prior registration. Try a class or learn a new skill without the commitment of weekly classes. There is something for every age and ability.

View our drop-in programs.

Memberships 

  • Fitness Memberships - View our various fitness packages
  • Adult 55+ Memberships
  • Swim Membership
  • Teen Membership 
  • Bocce Memberships
  • Lawn Bowling Memberships

 Buy a membership

Sign up to our Recreation and Culture email list

Receive the latest information on new programs, registration reminders, special offers, and events delivered right to your inbox. 

When registering for an ActiveRH account make sure you select "Yes! Please email me the latest news and information."

Already have an account?

Log in and select “Update Family Information” under your account settings open your "Email and Subscription Lists". Select the check box "Yes! Please email me the latest news and information."

How to register

Registering for programs has never been easier with our new recreation registration system ActiveRH.

Step 1

Create your personalized ActiveRH account.

Step 2

Find your programs and create a wish list of your top choices.

Step 3

Login to ActiveRH on registration day, register for your selected programs and check out.

Still want to register in person? Complete a registration form and drop it off in-person at one of our community centres.

Please call 905-771-8870 if you require further assistance.

Registration FAQ 

What is ActiveRH?

ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience.

Can more than one person have access to my family account?

Yes. Up to two parents can create personal accounts and link them to the family account.

What if I don’t have an email address?

An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more. If you are unable to provide an email address, you are able to register at the front desk instead of online.

Withdrawal Policy

Program Withdrawal 

Can't participate in a registered program anymore? Fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca

If applicable, please allow 2 to 4 weeks for refund processing. Submission of a form does not guarantee that a refund will be issued, and non-attendance at a program does not constitute a notice of withdrawal. Withdrawal requests will only be accepted through ActiveRH or by Withdrawal Request Form. Requests to “Refund to Account” are final.

SituationAction
If you withdraw less than 5 business days prior to the course start date for Summer Camps, Winter Break Camps, March Break Camps, School Holiday Programs, Aquatic Leadership Courses or one-day workshops... No credit or refund will be issued.
If you withdraw from the courses not listed above using ActiveRH 2 or more business days prior to the course start date…  You will receive a full credit or refund as requested.*
If we receive your Withdrawal Request Form 2 or more business days prior to the course start date…  You will receive a full credit or refund as requested.*
If we receive your Withdrawal Request Form less than 2 business days prior to the course start date…  You will receive a full credit on your account for future use. If you request a refund, you will receive a full refund less a $11.30 administration fee.*
If we receive your Withdrawal Request Form on or after the first day and up to one business day prior to the third day of the course… You will receive a pro-rated credit or refund for any classes remaining as of the date the Refund Request Form is received, less a $11.30 administration fee.*
If we receive your Withdrawal Request Form on or after the third day of the course or after the program has ended…  No credit or refund will be issued.
If we receive your Withdrawal Request Form accompanied by a doctor’s note indicating that the participant can no longer attend due to medical reasons…  You will receive a pro-rated credit for any classes remaining as of the date the Withdrawal Request Form and doctor’s note are received.
If we cancel your program …  You will receive a full credit or refund as requested.
If the participant is withdrawn by our staff due to program incompatibility... You will receive a prorated credit for any classes remaining as of the date of withdrawal.
HIGH FIVE
HIGH FIVE® is Canada’s only comprehensive quality standard for children’s programs and holds true to the following five Principles of Healthy Child Development that our research indicates are essential for providing a positive experience for kids.
  • A caring adult
  • Friends
  • Play
  • Mastery
  • Participation
HIGH FIVE’s® unique and proprietary approach is built on a quality framework, consisting of:
  • Training and development for staff
  • Program assessments using the scientifically-validated QUEST 2 Tool
  • Establishing policies and procedures to manage risk
  • Creating awareness of high quality programs for kids

HIGH FIVE® provides an evidence-based approach to positive experiences for kids, empowering them to excel in life.

Image of HIGH FIVE LOGO

Program Feedback

Did you participate in a Recreation and Culture program this season?

We are genuinely interested in hearing any feedback you have about your experience. Your comments will help us continue to provide quality programs and improve services.

Please take a few minutes to complete our survey.

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