Recreation Programs

Like and Follow Us on Facebook! From 9 a.m. on Monday, October 16, 2023 EST to 11:59 p.m. on December 31, 2023 EST (“Contest Period”)

The Corporation of the City of Richmond Hill (“the Corporation”)
1. HOW TO ENTER
To enter the Contest, participants must either a) already like or follow the @RHRecandCulture Facebook page or b) like or follow the page before December 31, 2023.
Limit of one entry per-person. If you attempt or are suspected of attempting to enter more than once per the contest period or use robotic, automatic, programmed or any entry methods not authorized by these rules, it shall be deemed as tampering and will void your entry(ies).
2. ELIGIBILITY
The Contest is open to all residents of the City of Richmond Hill (“Richmond Hill”) as well as followers of RHRecandCulture Facebook account. Contestants must be 18 years of age or older at the Contest opening date to submit entry, contestants under the age of 18 must have a parent or legal guardian submit their entry and verify consent. Each follow will count as one entry.
Employees of the Corporation, as well as such employees’ immediate family (father/mother, brother/sister, son/daughter) or persons living under the same roof are not eligible to enter this Contest.
3. PROCEDURE FOR AWARDING PRIZES
On Friday, January 12, 2024, every user name from the comments will be assigned a random number. A random number will be selected to award a winner. Three prizes will be awarded.
The selected contestants must correctly answer the mandatory mathematical skill-testing question shall be declared the winner, subject to meeting all the conditions described in these rules.
Winner(s) will be contacted by staff of the Corporation through direct message. If a winner cannot be reached within seven (7) days following the first attempt of contact, incorrect answers to the mathematical skill-testing question, or declines the prize, the prize shall be forfeited and the Corporation has the right, at its sole discretion, to select another winner.
4. DESCRIPTION OF PRIZE(S)
There are three (3) Prizes available to be won. 1) Two tickets to MONOWHALES performance at the Richmond Hill Centre for Performing Arts on Saturday, January 27 at 8 p.m. Value $90. 2) A Richmond Hill Branded Prize Pack. Value $50 3) A $50 credit on their Richmond Hill ActiveRH account to be used towards future programming.
5. GENERAL RULES
5.1.
To be declared a winner, the selected contestant must first correctly answer a mathematical skill-testing question.
5.2.
Each winner shall sign a release declaring their eligibility as stipulated in Section 2 of these rules; agreeing that their name, image may be used for advertising purposes related to this Contest free of charge; and releasing the Corporation as well as its respective directors, officers and employees (the “Contest Parties”) from all liability for any damage or loss arising from participation in this Contest or from the awarding, acceptance or use of the prize.
5.3.
The prize(s) shall be accepted as is and may not be exchanged or refunded for an amount of money, sold or transferred. No substitutions will be allowed. Any unused portion of a prize will be forfeited.
5.4.
If the prize cannot be awarded as described in these rules, the Corporation reserves the right to substitute a prize or prize component with another of comparable value, as determined in its sole discretion.
5.5.
Refusal to accept the prize releases the Contest Parties from any obligation toward the winner.
5.6.
If a contestant makes any false statement, (s)he will be automatically disqualified from the Contest. The winner will have to validate their date of birth and mailing address prior to receiving the prize.
5.7.
The Contest Parties assume no liability for any loss, damage or injury, including without limitation: (i) lost, stolen, delayed, damaged, misdirected, late, destroyed, illegible or incomplete entries; (ii) loss, theft or damage to software or computer or telephone data, including any breach of privacy; (iii) fraudulent calls; (iv) inability of any person to participate in the Contest for any reason including mistaken addresses on mail or email; technical, computer or telephone malfunctions or other problems with computer online systems, servers, access providers, computer equipment, or software; congestion on the internet or at any website, or any combination of the foregoing; (v) damage to any person’s computer, including as a result of playing or downloading any material relating to the Contest; (vi) any delay or inability to act resulting from any event or situation beyond their control whatsoever, including a public health or other emergency, or strike, lockout or other labour dispute at their location or the locations of the organizations and businesses whose services are used to administer this Contest; or (vii) prizes that are lost, damaged or misdirected during shipping.
5.8.
The Corporation reserves the right to cancel or suspend this Contest should a virus, bug or other cause beyond their reasonable control corrupt the security or proper administration of the Contest. Any attempt to deliberately damage any website or to undermine the legitimate operation of this Contest is a violation of criminal and civil laws. Should such an attempt be made, the Corporation reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.
5.9.
All personal information, such as name and contact information, is collected by the Corporation solely for the purposes of administering this Contest and shall not be used for any other purpose without your express consent. By providing this information, you consent to it being used for the stated purposes. Please see the Corporation’s’ privacy policy.
5.10.
If the identity of a contestant is disputed, the authorized account holder of the social media platform used to submit the entry at the time of entry will be deemed to be the contestant. The individual assigned to the social media platform associated with the submitted account is considered the authorized account holder. A selected contestant may be required to provide proof that (s)he is the authorized account holder of the social media account associated with the selected entry. All entries must be submitted from a valid email account that may be identified by reverse domain name search. The sole determinant of time for the purposes of receipt of a valid entry in this Contest will be the Contest server.
5.11.
Odds of winning depend on the number of eligible entries. All entries that are incomplete, illegible, damaged, irregular, have been submitted through illicit means, using any robotic, automatic programmed method that artificially increases the odds of winning or do not conform to or satisfy any condition of the rules may be disqualified by the Corporation. The Corporation is not responsible for any errors or omissions in printing or advertising this Contest.
5.12.
By entering the Contest, you hereby: (i) represent and warrant that you are the exclusive owner of the Photo submitted and any image therein and/or have all necessary rights, title and interest in and to the image; and further that the Photo not been copied in whole or in part from any other work, does not violate or infringe any copyright, moral right, trademark or other proprietary right of any person or entity, and is, together with the copyright and moral rights therein, your sole and exclusive property and further that, without limiting the forgoing representation and warranty, if there are any individuals other than you in the Photo, you have obtained their permission to use their images in the Photo; (ii) acknowledge and agree that, upon submission of the Photo, all my ownership rights shall be assigned to the Corporation, the Corporation shall become the sole owner of the Photo and all intellectual property and every right, title and interest, including all copyright, in and to the Photo shall become and remain the sole property of the Corporation without further consideration and to irrevocably waive in favour of the Corporation all rights of integrity and any other moral rights to the Photo for all time; (iii) further acknowledge and agree that the Corporation may, in its sole and absolute discretion, use, modify and or further develop the Photo as it deems necessary, including, without limitation, in media such as printed media, promotional materials, website, social media, videos, and in submissions to other print or digital media for publicity purposes; (iv) confirm that you have not incorporated anything into the Photo that would restrict the right of the Corporation to modify or further develop or otherwise use the Photo in any way the Corporation deems necessary; (v) understand that once the Photo is posted on a website or other online format, the Corporation has no control over the Photo and its possible download by any digital user, and that the Corporation is not responsible for how the photo(s) is/are subsequently used ; and (vi) hereby release the Corporation from any and all claims and/or demands for damages and/or losses of any kind whatsoever arising from the use of the Photo and waive any rights of compensation.
5.13.
The Corporation reserves the right to amend the Contest rules or to terminate the Contest at any time without any liability to any contestant. Any amendments to these Contest rules will be posted on RichmondHill.ca/Recreation.
5.14.
By entering, you agree to abide by the Contest rules and the decisions of the City, whose decisions are final and binding on all contestants.
5.15.
Contest rules are available on RichmondHill.ca/Recreation

Step 1

Create your personalized ActiveRH account.

Step 2

Find your programs and create a wish list of your top choices.

Step 3

Login to ActiveRH on registration day, register for your selected programs and check out.

Still want to register in person? Complete a registration form and drop it off in-person at one of our community centres.

Please call 905-771-8870 if you require further assistance.

What is ActiveRH?

ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience.

Can more than one person have access to my family account?

Yes. Up to two parents can create personal accounts and link them to the family account.

What if I don’t have an email address?

An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more. If you are unable to provide an email address, you are able to register at the front desk instead of online.

Program Requirements

Each program description lists the age group, the skill level and any prerequisite courses that need to be met before attending a program. Want to discuss the program requirements with a staff member, email recreation@richmondhill.ca. Please note: You may be asked to withdraw from a course if all of the listed requirements are not met.

Am I too late to register?

You can register right up to the start of the third class of most programs, with the exception of Aquatic Leadership courses. You cannot register for Aquatic Leadership courses once the first class has started. Late registrations will be pro-rated at the time of registration.

What if my program choice is full?

Waitlists work! Add your name to the waitlist if the program you want to take is full. We’ll contact you if a spot opens up in the course. You will have the option of accepting or declining the spot. Waitlists let us know when there is a demand for a program. When possible, we create additional courses based on program waitlists.

Why did my program choice get cancelled?

Register early to help ensure your program of choice will run. If we do not have enough registrants for a course, it will be cancelled. If we cancel a course you have registered for, we will contact you to help you choose a different course to take that session. If we cannot find another course that meets your needs, we will issue you a full refund within 4 weeks of the cancellation.

Missed Classes

Unfortunately, make-up classes are not offered when you choose to miss a class. If we cancel a class due to poor weather conditions, staff absences, or facility closures, we will do our best to make up the class. If we are unable to make up the class, you will receive a credit for the class on your family account.

Do I have to be a resident to register?

You don’t have to be a resident to participate in Richmond Hill recreation programs. Everyone’s welcome! Non-residents, however, are charged a $10 non-resident fee per program, per participant. Also, non-resident registration opens after resident registration has already started. Non-residents are welcome to sign up for Richmond Hill memberships. Most memberships offer a price for residents and a price for non-residents.

Quality Programs

Our programs are value-priced and designed to deliver personal benefits, making participation in recreation and culture programs an enjoyable experience. Sign up for a program today and see for yourself!

Senior Rates

Richmond Hill seniors (65 and older) pay only 70% of the adult registration fee for most program registrations and fitness memberships. Non-residents are not eligible for these rates and must pay the full adult registration fee for all programs and memberships.

Fee Assistance Program

Richmond Hill recognizes the value of participating in recreation and culture programs. All residents, regardless of financial circumstances, should be able to enjoy the programs and services offered by the Community Services Department. Information and applications for Richmond Hill’s Fee Assistance Program are available online at RichmondHill.ca/SubsidyPrograms and at all community centres.

Income Tax Receipts

If you require copies of registration receipts from a prior taxation year, please call 905-771-8870 or contact recreation@richmondhill.ca.

Returned Payments

Mistakes happen and sometimes payments are declined. In the event of a returned (NSF) cheque or a declined preauthorized payment, you will be charged an administrative fee of $45. We will contact you to request payment by cash, by certified cheque (made payable to the City of Richmond Hill) or by a valid credit card.

Play, Live, Be Smoke Free

The Smoke Free Ontario Act prohibits smoking in enclosed public places, and within 20 metres of any outdoor playground, splash pad, sports court or sports field. Richmond Hill’s Smoke Free Outdoor Spaces Policy does not allow smoking within 9 metres of all Richmond Hill facility entrances. Breathe easy knowing that all of Richmond Hill’s recreation facilities are smoke free.

Lost or Stolen Articles

Richmond Hill is not responsible for any damages, or the loss or theft of any personal property brought into our facilities. Please leave anything of value at home. If you must bring valuable items with you, please make sure to lock them up while you are enjoying your program.

Qualified Customer-Oriented Staff

Whether it’s the Program Instructor, Receptionist or Facility Operator, Recreation & Culture staff are friendly, knowledgeable and committed to helping you achieve a satisfying leisure experience. We guarantee it.

Inclement Weather Hotline - Due to extreme weather conditions, facilities may be closed and classes cancelled. Call the Inclement Weather Hotline at 905-771-5487 and listen to the 24-hour recorded message to hear information about facility closures and program cancellations. Online Transfers and Withdrawals.

Withdrawal Policy

Program Withdrawal 

Can't participate in a registered program anymore? Transfers and Withdrawals can be completed online at RichmondHill.ca/ActiveRH or through written form.

1. Visit RichmondHill.ca/ActiveRH and Log in with your email address and password.
2. View Account History and use the Transfer or Withdraw buttons to manage your current enrollments.
3. If you are eligible for a refund, select refund to credit card. Or, select refund to account for future enrollments. Note: Refunds to account are final.

Or Fill out the Withdrawal Request Form and email the completed form to our Recreation Department.

If applicable, please allow 2 to 4 weeks for refund processing. Submission of a form does not guarantee that a refund will be issued, and non-attendance at a program does not constitute a notice of withdrawal. Withdrawal requests will only be accepted through ActiveRH or by Withdrawal Request Form. Requests to “Refund to Account” are final.

Program Transfer Policy

Transfer requests will only be accepted through ActiveRH or by Transfer Request Form. Transfers will be processed according to the criteria outlined below, provided that there is space available in the requested activity.