Recreation Programs

COVID-19 Update - All recreation facilities are closed to the public effective Wednesday, January 5, until at least Wednesday, January 26, 2022. Virtual and outdoor programs continue to be available.

Winter Programs

This winter stay active at home with our curated selection of recreation activities or register for a virtual program. Stay tuned for more virtual programs, coming soon!

Sign up to our Recreation and Culture email list

Receive the latest information on new programs, registration reminders, special offers, and events delivered right to your inbox.

When registering for an ActiveRH account make sure you select "Yes! Please email me the latest news and information."

Already have an account?

Log in and select “Update Family Information” under your account settings open your "Email and Subscription Lists". Select the check box "Yes! Please email me the latest news and information."

How to register

Registering for programs has never been easier with our new recreation registration system ActiveRH.

Step 1

Create your personalized ActiveRH account.

Step 2

Find your programs and create a wish list of your top choices.

Step 3

Still want to register in person? Complete a registration form and drop it off in-person at one of our community centres.

Please call 905-771-8870 if you require further assistance.

Registration FAQ

What is ActiveRH?

ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience.

Can more than one person have access to my family account?

Yes. Up to two parents can create personal accounts and link them to the family account.

What if I don’t have an email address?

An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more. If you are unable to provide an email address, you are able to register at the front desk instead of online.

Withdrawal Policy

Program Withdrawal

Can't participate in a registered program anymore? Fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca

If applicable, please allow 2 to 4 weeks for refund processing. Submission of a form does not guarantee that a refund will be issued, and non-attendance at a program does not constitute a notice of withdrawal. Withdrawal requests will only be accepted through ActiveRH or by Withdrawal Request Form. Requests to “Refund to Account” are final.

Situation	Action
If you withdraw less than 5 business days prior to the course start date for Summer Camps, Winter Break Camps, March Break Camps, School Holiday Programs, Aquatic Leadership Courses or one-day workshops...	No credit or refund will be issued.
If you withdraw from the courses not listed above using ActiveRH 2 or more business days prior to the course start date…	You will receive a full credit or refund as requested.*
If we receive your Withdrawal Request Form 2 or more business days prior to the course start date…	You will receive a full credit or refund as requested.*
If we receive your Withdrawal Request Form less than 2 business days prior to the course start date…	You will receive a full credit on your account for future use. If you request a refund, you will receive a full refund less a $11.30 administration fee.*
If we receive your Withdrawal Request Form on or after the first day and up to one business day prior to the third day of the course…	You will receive a pro-rated credit or refund for any classes remaining as of the date the Refund Request Form is received, less a $11.30 administration fee.*
If we receive your Withdrawal Request Form on or after the third day of the course or after the program has ended…	No credit or refund will be issued.
If we receive your Withdrawal Request Form accompanied by a doctor’s note indicating that the participant can no longer attend due to medical reasons…	You will receive a pro-rated credit for any classes remaining as of the date the Withdrawal Request Form and doctor’s note are received.
If we cancel your program …	You will receive a full credit or refund as requested.
If the participant is withdrawn by our staff due to program incompatibility...	You will receive a prorated credit for any classes remaining as of the date of withdrawal.

HIGH FIVE
HIGH FIVE® is Canada’s only comprehensive quality standard for children’s programs and holds true to the following five Principles of Healthy Child Development that our research indicates are essential for providing a positive experience for kids. A caring adult Friends Play Mastery Participation HIGH FIVE’s® unique and proprietary approach is built on a quality framework, consisting of: Training and development for staff Program assessments using the scientifically-validated QUEST 2 Tool Establishing policies and procedures to manage risk Creating awareness of high quality programs for kids HIGH FIVE® provides an evidence-based approach to positive experiences for kids, empowering them to excel in life.

HIGH FIVE

HIGH FIVE® is Canada’s only comprehensive quality standard for children’s programs and holds true to the following five Principles of Healthy Child Development that our research indicates are essential for providing a positive experience for kids.

A caring adult
Friends
Play
Mastery
Participation

HIGH FIVE’s® unique and proprietary approach is built on a quality framework, consisting of:

Training and development for staff
Program assessments using the scientifically-validated QUEST 2 Tool
Establishing policies and procedures to manage risk
Creating awareness of high quality programs for kids

HIGH FIVE® provides an evidence-based approach to positive experiences for kids, empowering them to excel in life.

Program Feedback

Did you participate in a Recreation and Culture program this season?

We are genuinely interested in hearing any feedback you have about your experience. Your comments will help us continue to provide quality programs and improve services.

Please take a few minutes to complete our survey.

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