Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update: This year, programming looks a little different in Richmond Hill. Visit RichmondHill.ca/RecGuide to view more recreation offerings.
Spring Programs
This spring we are offering even more virtual programs for all ages to keep you and your family active, engage your imaginations, and bring out your creativity at home. For a list of activities you can do at home visit RichmondHill.ca/StayHome.
| Fitness - Virtual Classes |
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Registration now open for our virtual fitness classes. Join at any time for only $5 per class. Fees are prorated for number of classes remaining. View our schedule and register today! |
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Camps and Virtual School Break Programs |
| We can't wait to have you back at camp. Information about Summer Camps is coming soon! Check back for more details. |
| Virtual Programs - Registration open now! |
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Our innovative online curriculum will engage your creativity, keep you active and help you develop new skills in the comfort of your own home. Supply lists will be emailed to participants a week prior to the start of the program, if necessary. A link to the virtual program will be provided to participants in a separate email prior to the start of the course. Browse our full virtual program list or search by category. |
How to register
Registering for programs has never been easier with our new recreation registration system ActiveRH.
Step 1
Create your personalized ActiveRH account.
Step 2
Find your programs and create a wish list of your top choices.
Step 3
Login to ActiveRH on registration day, register for your selected programs and check out.
Still want to register in person? Complete a registration form and drop it off in-person at one of our community centres.
Please call 905-771-8870 if you require further assistance.
| Registration FAQ |
| What is ActiveRH?
ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience. Can more than one person have access to my family account? Yes. Up to two parents can create personal accounts and link them to the family account. What if I don’t have an email address? An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more. If you are unable to provide an email address, you are able to register at the front desk instead of online. |
| HIGH FIVE |
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HIGH FIVE® is Canada’s only comprehensive quality standard for children’s programs and holds true to the following five Principles of Healthy Child Development that our research indicates are essential for providing a positive experience for kids.
HIGH FIVE’s® unique and proprietary approach is built on a quality framework, consisting of:
HIGH FIVE® provides an evidence-based approach to positive experiences for kids, empowering them to excel in life.
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Program Feedback
Did you participate in a Recreation and Culture program this season?
We are genuinely interested in hearing any feedback you have about your experience. Your comments will help us continue to provide quality programs and improve services.
Please take a few minutes to complete our survey.