Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update: This year, summer programming looks a little different in Richmond Hill. We're happy to provide a variety of recreation options to keep children active, engage their imaginations and unleash their creativity while at home or in a physically distant environment. City staff have developed three exciting summer experience options while keeping health and safety the top priority.
We have programs for people of all ages and abilities, including:
- Adult Programs
- Adults 55+ Programs
- Astronomy Series
- Children's and Preschool Programs
- Camps
- Fitness
- Inclusion Services
- Skating
- Swimming
- Teen Activities
View the Community Recreation Guide for program start dates and registration dates.
How to register
Registering for programs has never been easier with our new recreation registration system ActiveRH.
Step 1
Create your personalized ActiveRH account.
Step 2
Find your programs and create a wish list of your top choices.
Step 3
Login to ActiveRH on registration day, register for your selected programs and check out.
Still want to register in person? Complete a registration form and drop it off in-person at one of our community centres.
Please call 905-771-8870 if you require further assistance.
| Registration FAQ |
| What is ActiveRH?
ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience.
Can more than one person have access to my family account? Yes. Up to two parents can create personal accounts and link them to the family account.
What if I don’t have an email address? An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more. If you are unable to provide an email address, you are able to register at the front desk instead of online. |
| HIGH FIVE |
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HIGH FIVE® is Canada’s only comprehensive quality standard for children’s programs and holds true to the following five Principles of Healthy Child Development that our research indicates are essential for providing a positive experience for kids.
HIGH FIVE’s® unique and proprietary approach is built on a quality framework, consisting of:
HIGH FIVE® provides an evidence-based approach to positive experiences for kids, empowering them to excel in life.
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Program Feedback
Did you participate in a Recreation and Culture program this season?
We are genuinely interested in hearing any feedback you have about your experience. Your comments will help us continue to provide quality programs and improve services.
Please take a few minutes to complete our survey.