Recreation Programs

To enter, visitors must:

• Show proof of COVID-19 vaccination (print or digital)
• Show valid ID (e.g., health card, driver’s licence)
• Complete the screening form (RichmondHill.ca/Screening) 

Note additional health and safety measures are in place once inside, including face covering/mask requirements and physical distancing. If you are feeling unwell, please do not visit a facility. 

Exceptions 

• Proof of vaccination is not required for children under the age of 12
• Youth under the age of 18 actively participating in an organized sport, including training, practices, games and competitions, including sports leagues, organized pick-up sports, dance classes, martial arts and swim classes**

**Note: Effective October 1, 2021 further York Region Public Health measures require that all visitors to certain City facilities (e.g. recreation facilities) age 12 years and older, including those playing, coaching and spectating organized sports must show proof of being fully vaccinated against COVID-19 and identification or a valid medical exemption. This means that youth under 18 actively participating in organized sport will no longer be exempt. The City will be asking for compliance as of October 1. However, to ensure that users have time to comply with the new guidelines, we will take an education-first approach and not begin enforcement until November 1, 2021.

Medical exceptions

Individuals who cannot receive the vaccine due to medical exemptions are required to present identification and appropriate written documentation from a physician or registered nurse stating the individual is exempt for a medical reason. 

Parents/guardians, spectators ages 12 and over and all other visitors who do not meet the exemption criteria above must provide proof of vaccination and show ID before entering. Where adult participation and/or supervision is required, the adult accompanying the individual must show proof of vaccination and ID before entering.

All visitors, regardless of exemption, must still complete the online screening form at RichmondHill.ca/Screening before entering and must adhere to other health and safety requirements when inside the facility.

Those who wish to withdraw from a program can contact recreation@richmondhill.ca.

Where applicable, you are encouraged to speak with your sports leagues and organizations for any additional requirements they may have implemented. 

The health and safety of our staff and visitors is a priority for the City. Thank you in advance for your cooperation.

For more information on the provincial proof of vaccination guidelines, visit the Ontario government's Frequently Asked Questions page or the Proof of Vaccination/Exemptions page.

Additional Health and Safety Measures 

• Face masks or coverings are required in all enclosed public spaces. Exceptions include people who cannot wear a mask for medical reasons, children under the age of five or those who require accommodation in accordance with the Ontario Human Rights Code. Learn more at York.ca/MandatoryMasks.
• Signage is posted throughout facilities, including floor markers, to reinforce physical distancing and other health and safety guidelines.
• Plexiglas barriers have been installed at front counter service areas and hand sanitizer stations will be available at all entrances.

What is ActiveRH?

ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience.

Can more than one person have access to my family account?

Yes. Up to two parents can create personal accounts and link them to the family account.

What if I don’t have an email address?

An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more. If you are unable to provide an email address, you are able to register at the front desk instead of online.

Withdrawal Policy

Program Withdrawal 

Can't participate in a registered program anymore? Fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca

If applicable, please allow 2 to 4 weeks for refund processing. Submission of a form does not guarantee that a refund will be issued, and non-attendance at a program does not constitute a notice of withdrawal. Withdrawal requests will only be accepted through ActiveRH or by Withdrawal Request Form. Requests to “Refund to Account” are final.