Step 1

Create your personalized ActiveRH account.

Step 2

Find your programs and create a wish list of your top choices.

Step 3

Login to ActiveRH on registration day, register for your selected programs and check out.

Still want to register in person? Complete a registration form and drop it off in-person at one of our community centres.

Please call 905-771-8870 if you require further assistance.

What is ActiveRH?

ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience.

Can more than one person have access to my family account?

Yes. Up to two parents can create personal accounts and link them to the family account.

What if I don’t have an email address?

An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more. If you are unable to provide an email address, you are able to register at the front desk instead of online.

Program Requirements

Each program description lists the age group, the skill level and any prerequisite courses that need to be met before attending a program. Want to discuss the program requirements with a staff member, email recreation@richmondhill.ca. Please note: You may be asked to withdraw from a course if all of the listed requirements are not met.

Am I too late to register?

You can register right up to the start of the third class of most programs, with the exception of Aquatic Leadership courses. You cannot register for Aquatic Leadership courses once the first class has started. Late registrations will be pro-rated at the time of registration.

What if my program choice is full?

Waitlists work! Add your name to the waitlist if the program you want to take is full. We’ll contact you if a spot opens up in the course. You will have the option of accepting or declining the spot. Waitlists let us know when there is a demand for a program. When possible, we create additional courses based on program waitlists.

Why did my program choice get cancelled?

Register early to help ensure your program of choice will run. If we do not have enough registrants for a course, it will be cancelled. If we cancel a course you have registered for, we will contact you to help you choose a different course to take that session. If we cannot find another course that meets your needs, we will issue you a full refund within 4 weeks of the cancellation.

Missed Classes

Unfortunately, make-up classes are not offered when you choose to miss a class. If we cancel a class due to poor weather conditions, staff absences, or facility closures, we will do our best to make up the class. If we are unable to make up the class, you will receive a credit for the class on your family account.

Do I have to be a resident to register?

You don’t have to be a resident to participate in Richmond Hill recreation programs. Everyone’s welcome! Non-residents, however, are charged a $15 non-resident fee per program, per participant. Also, non-resident registration opens after resident registration has already started. Non-residents are welcome to sign up for Richmond Hill memberships. Most memberships offer a price for residents and a price for non-residents.

Quality Programs

Our programs are value-priced and designed to deliver personal benefits, making participation in recreation and culture programs an enjoyable experience. Sign up for a program today and see for yourself!

Senior Rates

Richmond Hill seniors (65 and older) pay only 70% of the adult registration fee for most program registrations and fitness memberships. Non-residents are not eligible for these rates and must pay the full adult registration fee for all programs and memberships.

Fee Assistance Program

Richmond Hill recognizes the value of participating in recreation and culture programs. All residents, regardless of financial circumstances, should be able to enjoy the programs and services offered by the Community Services Department. Information and applications for Richmond Hill’s Fee Assistance Program are available online at RichmondHill.ca/SubsidyPrograms and at all community centres.

Income Tax Receipts

If you require copies of registration receipts from a prior taxation year, please call 905-771-8870 or contact recreation@richmondhill.ca.

Returned Payments

Mistakes happen and sometimes payments are declined. In the event of a returned (NSF) cheque or a declined preauthorized payment, you will be charged an administrative fee of $49.50. We will contact you to request payment by cash, by certified cheque (made payable to the City of Richmond Hill) or by a valid credit card.

Play, Live, Be Smoke Free

The Smoke Free Ontario Act prohibits smoking in enclosed public places, and within 20 metres of any outdoor playground, splash pad, sports court or sports field. Richmond Hill’s Smoke Free Outdoor Spaces Policy does not allow smoking within 9 metres of all Richmond Hill facility entrances. Breathe easy knowing that all of Richmond Hill’s recreation facilities are smoke free.

Lost or Stolen Articles

Richmond Hill is not responsible for any damages, or the loss or theft of any personal property brought into our facilities. Please leave anything of value at home. If you must bring valuable items with you, please make sure to lock them up while you are enjoying your program.

Qualified Customer-Oriented Staff

Whether it’s the Program Instructor, Receptionist or Facility Operator, Recreation & Culture staff are friendly, knowledgeable and committed to helping you achieve a satisfying leisure experience. We guarantee it.

Inclement Weather Hotline - Due to extreme weather conditions, facilities may be closed and classes cancelled. Call the Inclement Weather Hotline at 905-771-5487 and listen to the 24-hour recorded message to hear information about facility closures and program cancellations. Online Transfers and Withdrawals.

Withdrawal Policy

Program Withdrawal 

Can't participate in a registered program anymore? Transfers and Withdrawals can be completed online at RichmondHill.ca/ActiveRH or through written form.

1. Visit RichmondHill.ca/ActiveRH and Log in with your email address and password.
2. View Account History and use the Transfer or Withdraw buttons to manage your current enrollments.
3. If you are eligible for a refund, select refund to credit card. Or, select refund to account for future enrollments. Note: Refunds to account are final.

Or Fill out the Withdrawal Request Form and email the completed form to our Recreation Department.

If applicable, please allow 2 to 4 weeks for refund processing. Submission of a form does not guarantee that a refund will be issued, and non-attendance at a program does not constitute a notice of withdrawal. Withdrawal requests will only be accepted through ActiveRH or by Withdrawal Request Form. Requests to “Refund to Account” are final.

Program Transfer Policy

Transfer requests will only be accepted through ActiveRH or by Transfer Request Form. Transfers will be processed according to the criteria outlined below, provided that there is space available in the requested activity.

• Recreation Program Feedback Forms will be reviewed within 2 business days and you will hear from us within 2 business days.

• General inquiries about recreation programs received at recreation@richmondhill.ca or x3499 will be reviewed and you will hear from us within 2 business days. (Response times may be delayed at peak volume periods such as registration weeks)