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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

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Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

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Home/Our Services/How Can We Help You

More in this Section...

The Access Richmond Hill Contact Centre helps you with general inquiries, responds to questions or concerns about programs and services and accepts some in-person payments. We are committed to providing quality services to residents and businesses in Richmond Hill.

Access Richmond Hill Contact Centre is located at:

225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4

Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday

Reach us by email or call us at 905-771-8800.

Letter re: Unintended Online Exposure of Contact Information

Frequently asked questions

You may have received a letter from the Town regarding an unintended online exposure of contact information. The following are FAQs: 

Why is the Town sending letters to residents about an unintended disclosure of personal information?

On October 3, 2017, Richmond Hill launched a new Customer Relationship Management system. Part of this system includes a website (portal) that allows residents to report a problem such as a broken street light or to submit inquiries for matters such as missed garbage collection.

Due to a configuration error, the database containing specific personal information of residents of the Town was exposed to the internet and became searchable through internet search engines such as Google.

The records include the person's name, address, phone number email address and preferred method of interaction (i.e. phone, email). No financial or other identifying information was exposed.

We do not have any indication that any personal information was copied or compromised in any way. However, as a precaution, we are notifying individuals whose information is in the contact centre database (approximately 35,000 individuals).

Why does the letter have a Vancouver address?

The letters were coordinated and distributed out of a secure contact centre located in Vancouver.

When and how did Richmond Hill first learn of the incident and when was it fixed?

Richmond Hill first learned of the incident on October 13, 2017, when we received a notification from a resident that their information was accessible on the internet.

The configuration error was identified and fixed by October 15, 2017. 

Can you confirm that the information disclosure is now contained?

Yes. An external cyber security company confirmed that the information available was contained and our system is secure.

Who can I speak to if I have questions?

Residents are encouraged to call the dedicated contact centre at (888) 289-2029, Monday through Friday from 9 a.m. to 9 p.m.

 

Services online

You can report a problem with a service (e.g. missed garbage collection, streetlight out), schedule large appliance collection and/or submit a general inquiry online.

View the online service request form.

Accessibility services

Richmond Hill provides goods and services that are accessible to all of our residents and customers.

Learn more about our accessibility services.

Translation services

We have translation assistance available for residents who need services in languages other than English.

Cashier services

The Access Richmond Hill Contact Centre sells:

  • Blue recycling bins for $10.92
  • Green waste bins for $19.66
  • Garbage bag tags are sold in sets of five for $10.20

We also process payments for:

  • Parking tickets
  • Tax bills
  • Water bills
  • Building permits

We accept payments using cash, Interac, money orders, Visa, MasterCard and cheques made out to Richmond Hill. Credit cards can't be used for tax or water bill payments.

Questions

Contact Access Richmond Hill if you have questions about any of our services, including:

  • Facility bookings
  • Marriage licences
  • Municipal Freedom of Information and Protection of Privacy
  • Parks
  • Planning and building
  • Pre-authorized debit plans
  • Property tax assistance applications
  • Property tax payments
  • Property taxes
  • Recreation and culture programs
  • Tree Maintenance
  • The Emerald Ash Borer (EAB)
  • Waste management
  • Water meter replacement program
  • Winter maintenance
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