Close
Close
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content

Town of Richmond Hill Logo

Contact Us Main menu icon
Facebook Twitter YouTube LinkedIn Instagram
  • Our Services

    Popular Links

    • Snow Removal News and Notices
    • Garbage and Recycling at Your Home
    • Contact Directory
    • Snow Windrow
    • Volunteering
    • Property Tax Billings
    • Water Services
    • A-Z Services
    • Accessibility
    • Accessing Town Records and Information
    • Animal Services
    • By-laws
    • Commissioning Public Services
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • Emergency Services
    • Employment
    • Engineering Drawing Request Form
    • Fee Assistance
    • Fire and Emergency Services
    • Garbage and Recycling
    • Holiday Donation Drive
    • Holiday Service Schedule
    • How Can We Help You
    • Library
    • View All "Our Services"
    View our Garbage and Recycling page
  • Things to Do

    Popular Links

    • Arenas
    • Community Recreation Guide
    • Pools
    • Recreational Swimming
    • Recreation Programs
    • Community Centres
    • Events
    • Parks and Facilities
    • Advertising and Sponsorship
    • Arts and Culture
    • Attractions
    • Birthday Party Packages
    • Community Recreation Guide
    • David Dunlap Observatory
    • Educational Programs and Field Trips
    • Events
    • Facilities and Sports Fields
    • Get Active
    • Get Involved
    • Heritage and Museums
    • Library
    • Map Gallery
    • McConaghy Centre
    • Outdoor Activities
    • Parks, Trails and Facilities Directory
    • Parks, Trails and Natural Areas
    • Recreation Programs
    • View All "Things to Do"
    View our Book a Facility page
  • Register, Apply or Pay

    Popular Links

    • Book a Facility
    • Procurement Bid Opportunities
    • Building, Development and Roads
    • Windrow Application
    • Water Bill
    • Building Permits
    • Employment
    • Animal Licences
    • Applications, Licences and Permits
    • Birth and Death Certificates
    • Book a Facility
    • Building Inspections
    • Business Licence
    • Community Gardens
    • Community Recreation Guide
    • Employment
    • Fee Assistance
    • Garbage Tags and Bins
    • Healthy Yards, Plant Kits, and Rain Barrels
    • How to Pay Your Water Bill
    • Large Appliance and Metal Goods Collection
    • Letter of Greeting from Mayor Request
    • Marriage and Weddings
    • Milestone Certificate Request
    • News Updates and eNewsletter
    • Open Air Burning
    • View All "Register, Apply or Pay"
    View our Community Recreation Guide page
  • Invest and
    Do Business

    Popular Links

    • Economic Development
    • Why Richmond Hill
    • Small Business Enterprise Centre
    • Creative Industries Symposium
    • BizPaL
    • Creativity Connected Awards
    • Economic Development Strategy
    • Zoning By-Law Amendment
    • -> Economic Development Home
    • Advertising and Sponsorship
    • Available Land and Buildings
    • BizPaL
    • Building Permits
    • Business Ambassador Program
    • Business Support
    • Community Improvement Plan (CIP) - Grants
    • Community Profile
    • Creativity Connected Awards
    • Creative Industries Symposium
    • Development
    • Economic Development Publications
    • Economic Development Team
    • Filming in Richmond Hill
    • Innovators of the Year Award
    • Key Sectors
    • MedEdge
    • Procurement Bid Opportunities
    • View All "Invest and Do Business"
    View our Why Richmond Hill page
  • Find or Learn About

    Popular Links

    • How Can We Help You?
    • Planning Development
    • Parking Permits
    • Reports, Publications and Plans
    • Parks, Trails and Natural Areas
    • By-laws
    • Heritage and Museums
    • A-Z Services
    • About Government
    • About Richmond Hill
    • Access Richmond Hill
    • Animal Services
    • Arts and Culture
    • Awards
    • Basement Apartments or Second Units
    • Budget
    • By-laws
    • Celebrations
    • Certificate of Insurance Forms
    • Civic Precinct Project
    • Commissioning Public Services
    • Community Development
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • Daylight Saving Time
    • View All "Find or Learn About"
    View our Parks, Trails and Facilities page
Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

Report Feedback

Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

Report a Problem

Feedback
  • How Can We Help You
    • Report a Problem - Let us Know
  • A-Z Services
  • Accessibility
  • Accessing Town Records and Information
  • Animal Services
  • By-laws
  • Commissioning Public Services
  • Contact Us
  • Cooling Centres
  • Council, Committees and Task Forces
  • Emergency Services
  • Employment
  • Engineering Drawing Request Form
  • Fee Assistance
  • Fire and Emergency Services
  • Garbage and Recycling
  • Holiday Donation Drive
  • Holiday Service Schedule
  • Library
  • Lottery Licence
  • Marriage and Weddings
  • News and Alerts
  • Notice of Claim
  • Planning Development
  • Planning Information
  • Property Tax Billings
  • Report It
  • Reports, Publications and Plans
  • Sewer Backups
  • Snow Removal
  • Snow Windrow
  • Transit
  • Transportation and Roads
  • Trees and Yards
  • Warming Centres
  • Water Services
  • Winter Tips

Three customer service reps on headsets

How Can We Help You

Show or hide navigation More
Decrease text size Default text size Increase text size
Print This Page
Share This Page
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
Home/Our Services/How Can We Help You

More in this Section...

The Access Richmond Hill Contact Centre helps you with general inquiries, responds to questions or concerns about programs and services and accepts some in-person payments. We are committed to providing quality services to residents and businesses in Richmond Hill.

Access Richmond Hill Contact Centre is located at:

225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4

Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday

Reach us by email or call us at 905-771-8800.

Services online

You can report a problem with a service (e.g. missed garbage collection, streetlight out), schedule large appliance collection and/or submit a general inquiry online.

View the online service request form.

Accessibility services

Richmond Hill provides goods and services that are accessible to all of our residents and customers.

Learn more about our accessibility services.

Translation services

We have translation assistance available for residents who need services in languages other than English.

Cashier services

The Access Richmond Hill Contact Centre sells:

  • Blue recycling bins
    • Regular sized (22 gallon) for $10.92
    • Large (32 gallon with lid) for $39.55
  • Green organics bins for $19.66
  • Garbage bag tags are sold in sets of five for $10.20

*Prices above include HST

We also process payments for:

  • Parking tickets
  • Tax bills
  • Water bills
  • Building permits

We accept payments using cash, Interac, money orders, Visa, MasterCard and cheques made out to Richmond Hill. Credit cards can't be used for tax or water bill payments.

Questions

Contact Access Richmond Hill if you have questions about any of our services, including:

  • Marriage licences
  • Municipal Freedom of Information and Protection of Privacy
  • Parks
  • Pre-authorized debit plans
  • Property tax assistance applications
  • Property tax payments
  • Property taxes
  • Tree Maintenance
  • The Emerald Ash Borer (EAB)
  • Waste management
  • Water meter replacement program
  • Winter maintenance
Receive Email Updates...

Contact(s)

© 2018 Richmond Hill

A-Z ServicesAccessibilityBrowseAloudContact UsEmploymentPrivacySitemapTerms of Use