What to do With Your Penalty Notice

If you receive a parking or by-law Penalty Notice, you must choose one of the following options by the due date on the Penalty Notice. Unpaid fines will incur late fees and may be forwarded to collections.

1. Pay your Penalty Notice, or
2. Dispute your Penalty Notice by submitting or scheduling a Screening Review (appeal)

Note: It may take up to three business days after the Penalty Notice issue date for the Penalty Notice to appear in the system, and for the pay or appeal options to become available. Please email Parking@richmondhill.ca if the Penalty Notice is not available after three business days.

Pay Your Penalty Notice

Pay your Penalty Notice online (Visa or MasterCard only, debit Visa not accepted).

Pay Your Penalty Notice

Your Dispute Options

Penalty Notices can be disputed by telephone appointment or by way of written online submission. After receiving your parking or bylaw penalty notice you can request a review within 22 days for a parking violation and 15 days for a bylaw violation.

Dispute Via Written Online Screening Review

Submit a Written Online Screening Review to dispute a Penalty Notice. Please note that a 12 a.m. appointment is booked for internal scheduling only, a decision will be emailed back to you within 15 business days of your booking date. Please check your primary and secondary email inbox for your submission confirmation and decision. If you have not received a Screening Review decision by email within 15 business days, please contact 905-771-5734.

Submit a Written Online Screening Review

Dispute Via Telephone Screening Review

Schedule a Telephone Screening Review online to dispute a Penalty Notice. A Screening Officer will call you at the phone number provided on the date and time selected. Please note that a missed appointment fee of $52.00 will apply if you do not answer the call at the scheduled telephone appointment date and time. Should you experience any difficulties scheduling a Telephone Screening online please call 905-771-5734.

Book a Telephone Screening Review

Dispute Via In-person Screening Review

If you require an In-person Screening Review appointment, please contact 905-771-5734 for scheduling assistance. In person appointment options are limited.

If you are not the registered license plate owner or person named on the penalty notice/ticket

Complete this form if you are authorizing a person to act on behalf of the registered license plate owner, or person named on the Penalty Notice during a Screening or Hearing Review appointment. The completed form must be provided prior to the start of a Screening Review and may be delivered in person to the City’s Operations Centre located at 1200 Elgin Mills Road East, Richmond Hill Ontario L4S 1M4, or emailed to amps@richmondhill.ca.

Authorization to Act as an Agent Form

Accessibility

The City of Richmond Hill is committed to providing accessible services as set out in the Accessibility for Ontarians with Disabilities Act, 2005. If you require an accommodation to participate in a Screening Review or Hearing Review appeal, please contact the Supervisor of Adjudication by email at amps@richmondhill.ca or by phone at 905-771-5734 to arrange suitable accommodations. A minimum of 5 (five) business days’ notice is required to ensure appropriate arrangements can be made.

Appeal Screening Review

If you wish to appeal your Screening Review decision, you may request a review by a Hearing Officer no later than the due date shown on the decision of the Screening Review. Learn more about Appealing your Screening Review.

IMPORTANT by requesting a Hearing Review you are declining the decision of the Screening Officer including any modification which may have been made to the fine or due date. The Hearing Officer will review the Penalty Notice as it was issued at the time of the infraction.

Default Notice

If you receive a Default Notice, you must pay your fine and fees or submit a Request for an Extension of Time to Dispute the Penalty Notice by the due date on the Default Notice. Learn more about Default Notices.

Contact

For more information about the City's Administrative Monetary Penalty System and designated by-law violations, please review the Administrative Penalty By-law No. 69-16, as amended.

Concerns regarding Parking Regulations can be emailed to parking@richmondhill.ca. 

If you have any questions or concerns about booking a review of your Penalty Notice, please email amps@richmondhill.ca.

If you have a concern about the AMPS program, policies, or procedures, please submit a complaint to the Adjudication Section by completing the AMPS Public Complaint Form.

Parking Regulations

Richmond Hill's Parking Control Section enforces the rules and regulations of our Parking Regulation By-law on public and private property. Learn more about Parking Regulations.

Service Charter

Learn more about our Service Charter.