The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
RICHMOND HILL – Richmond Hill Council has delivered a 0% tax rate increase for Richmond Hill residents and businesses for the second year in a row. The City’s residential tax rate remains the third lowest of all municipalities in Ontario.
As part of the 2022 Operating Budget, Council also approved the hiring of 16 new firefighters. The cost will be phased in over five years, to limit the immediate impact on taxpayers while ensuring our Fire and Emergency Services have the resources necessary to help keep the community safe.
One-time draws from the City’s reserve funds will support key projects in 2022, including the development of Richmond Hill’s Age-Friendly Community Strategy and Diversity, Equity and Inclusion Strategy.
Richmond Hill also continues to invest in community infrastructure by contributing to reserves and directing some tax supported funding towards capital projects. In October 2021, Council approved a total capital budget for 2022 of $77 million to improve existing infrastructure, including Rouge Woods, Richvale, Bayview Hill and Oak Ridges community centres, Twickenham stormwater ponds and a new aerial fire truck.
Council further delivered on its commitment to fiscal responsibility by approving the 2022 Water, Wastewater and Stormwater budget, including a new multi-tiered rate structure for Richmond Hill’s stormwater management rate. This new approach, based on property type and land area, is more equitable as higher-density and non-residential areas account for a greater portion of urban stormwater runoff. It includes six tiers: residential, multi-residential, commercial/industrial, agricultural land/farm, golf courses and vacant land. The rate for each tier is available at RichmondHill.ca/StormwaterRate.
Water and wastewater rates will increase by 3.3% effective April 1, 2022. Water rates finance the delivery of clean, safe water to households and businesses, including the cost of water, daily testing, watermain maintenance and the staff to perform these functions.
Quotes
“This is a good news budget for Richmond Hill. It helps seniors and new home buyers with low tax rates while providing for the services of our growing community. I thank Council, and congratulate staff, for finding ways to freeze our tax rate for the second year in a row. We are maintaining all our services and increasing community safety with the addition of 16 new firefighters and new equipment.”
~ Joe DiPaola, Acting Mayor and Budget Chair
“As your Budget Vice-Chair I am proud to announce that that this current Council is living well within the limits of our revenue streams; the last 2 years were the lowest tax increases Richmond Hill has had in years. Richmond Hill Council has delivered on its promise to protect residents from financial burden, bring stability to Richmond Hill finances and set the stage for prudent budgets well into the future.”
~ Greg Beros, Ward 1 Councillor and Budget Vice-Chair
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Media Contact
Libbi Hood, Communications Advisor, libbi.hood@richmondhill.ca