The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Update: Effective June 12, 2023, the City-wide burn ban has been lifted.
RICHMOND HILL – Due to the special air quality statement issued by Environment Canada and unseasonably warm and dry conditions, a city-wide burn ban has been issued by Richmond Hill Fire and Emergency Services (RHFES).
This ban is similar to those issued by the other fire services across York Region and is necessary given the current forest fires in Ontario and Quebec, deteriorating air-quality and hot and dry conditions that can cause fire to spread fast.
While the burn ban is active, burning of any kind is not permitted within Richmond Hill, and all active permits have been suspended. The Fire Chiefs of York Region are working together to monitor the situation. The ban will be in effect until conditions improve.
While residents may still use a barbeque or other approved outdoor cooking appliances, RHFES urges residents to refrain from non-essential outdoor cooking due to the extreme risk and the air quality.
In addition:
Thank you for doing your part to keep fires from spreading. For more fire safety information, visit RichmondHill.ca/Fire.