Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Saturday and Sunday, 9 a.m. to 3 p.m
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
All properties in Richmond Hill are billed for water and wastewater services. Charges are based on accurate water meter readings and appear on your water bill. Residential properties receive a bill every three months. Commercial and large volume accounts are billed every two months.
There are a number of ways to pay your Richmond Hill water bill:
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Pay at the drop-off box |
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Make a payment by cheque using our 24-hour drop-off box. Please attach your water payment stub to the cheque within your envelope. There is one drop-off box in our community:
You can also pay your tax bill or parking tickets using the drop-off box. Please do not use the drop off box for cash payments. Please note that effective January 1, 2020 the drop-off box located at 1200 Elgin Mills Road East is no longer available for use. |
| Pay at the bank |
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You can pay your water bills at most banks or through an automatic teller machine (ATM). You need the payment stub attached to your bill to make this kind of payment. Present your bill portion in-person to get a receipt stamp from a teller as proof of payment. Contact your bank from more information. |
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Pay by mail |
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You can pay your water bill by mailing us a cheque payable to City of Richmond Hill. We also accept post-dated cheques for billing due dates. Send your cheque and water payment stub to: Richmond Hill, Water and Wastewater Payments Processing Centre Post-dated cheques can't be returned. Please do not send cash through the mail. |
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Pay electronically |
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Your bank most likely offers telephone or internet banking options for easy bill payments such as your water bill. Contact your bank for more information. You need your 13-digit water account number from your water bill to automate electronic bill payments. Payments made through your financial institution can take 3-5 business days to reach us which may result in payments not being received until after the due date. |
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Pay in person - Currently Unavailable |
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You can pay your water bill at our cashier's counter in Access Richmond Hill. We accept cash, cheques, money orders and debit cards. We do not accept credit cards for water bill payments. Please bring your water bill or payment stub with you when making the payment. Make a payment in person at: Access Richmond Hill Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday excluding holidays. |
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Pre-authorized debit plans |
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We offer two pre-authorized debit plans:
Learn more about our Pre-Authorized Debit Plans. |
What happens if I don't pay my bill?
Richmond Hill will continue to distribute water bills but there will be no penalties for late payments through January 1, 2021 to support individuals struggling financially due to COVID-19.
If you don't pay your water bill by the due date, your account balance owing becomes due immediately. A final notice will be issued and if payment is still not received within 20 calendar days from the issuance of the final notice, the water arrears will be transferred to the property tax account for non-payment. Additionally an administration charge of $41 will be added to the water account. Please note, if your payment is received after the water arrears have been transferred to your property tax account, the credit will remain on the water account and the amount on the property tax account will remain outstanding.