Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
All properties in Richmond Hill are billed for water and wastewater services. Charges are based on accurate water meter readings and appear on your water bill. Residential properties receive a bill every three months. Commercial and large volume accounts are billed every two months.
There are a number of ways to pay your Richmond Hill water bill:
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Pay at a deposit box |
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You can drop off your water bill payment at one of our afterhours deposit boxes. We accept payments at these boxes 24 hours a day. Please attach your water payment stub to the cheque within your envelope. There are two locations:
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| Pay at the bank |
| Your water bill payments can also be made at most major banks or through an automated bank machine. You will need to bring your water bill or water payment stub. Contact your bank from more information. |
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Pay by mail |
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You can pay your water bill by mailing us a cheque payable to City of Richmond Hill. We also accept postdated cheques for billing due dates. Send your cheque and water payment stub to: Richmond Hill, Water and Wastewater Payments Processing Centre Postdated cheques can't be returned. Do not send cash. |
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Pay electronically |
| Your bank most likely offers telephone or Internet banking options for easy bill payments. Call your bank for more information. You will need your 13 digit water account number which can be found on the top of your water bill. |
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Pay in person |
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We accept water bill payments by cash, cheque, money order or debit card at Access Richmond Hill. We do not accept credit cards for water bill payments. Please bring your water bill or payment stub with you when making the payment. Access Richmond Hill is located at: 225 East Beaver Creek Road, Ground Floor Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday |
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Pre-authorized debit plans |
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We offer two pre-authorized debit plans:
View our pre-authorized plan information and forms in the Property Tax section. |
What happens if I don't pay my bill?
If you don't pay your water bill by the due date, your account balance owing becomes due immediately. A final notice will be issued and if payment is still not received within 20 calendar days from the issuance of the final notice, the water arrears will be transferred to the property tax account for non-payment. Additionally an administration charge of $40 will be added to the water account. Please note, if your payment is received after the water arrears have been transferred to your property tax account, the credit will remain on the water account and the amount on the property tax account will remain outstanding.