How to Pay Your Water Bill

Pay at the drop-off box

Make a payment by cheque using our 24-hour drop-off box. Please attach your water payment stub to the cheque within your envelope. There is one drop-off box in our community:

• Municipal Offices at 225 East Beaver Creek Road (Ground floor)

You can also pay your tax bill or parking tickets using the drop-off box. Please do not use the drop off box for cash payments.

Please note that effective January 1, 2020 the drop-off box located at 1200 Elgin Mills Road East is no longer available for use.

You can pay your water bills at most banks or through an automatic teller machine (ATM). You need the payment stub attached to your bill to make this kind of payment. Present your bill portion in-person to get a receipt stamp from a teller as proof of payment. Contact your bank from more information.

Pay by mail 

You can pay your water bill by mailing us a cheque payable to City of Richmond Hill. We also accept post-dated cheques for billing due dates. Send your cheque and water payment stub to:

Richmond Hill, Water and Wastewater Payments Processing Centre
P.O. Box 1998, Station B
Toronto, ON M5T 3G6

Post-dated cheques can't be returned. Please do not send cash through the mail.

Pay electronically 

Your bank most likely offers telephone or internet banking options for easy bill payments such as your water bill. Contact your bank for more information. You need your 13-digit water account number from your water bill to automate electronic bill payments. Payments made through your financial institution can take 3-5 business days to reach us which may result in payments not being received until after the due date.

Pay in person

You can pay your water bill at our cashier's counter in Access Richmond Hill. We accept cash, cheques, money orders and debit cards. We do not accept credit cards for water bill payments. Please bring your water bill or payment stub with you when making the payment. Make a payment in person at:

Access Richmond Hill
225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4

Hours of Operation: 8:30 a.m. to 4:30 p.m., Monday to Friday excluding holidays.

Pre-authorized debit plans 

We offer two pre-authorized debit plans:

• An equalized plan, withdrawing payments on the first business day of each month

• A due date plan, withdrawing payments on the regular due dates

Learn more about our Pre-Authorized Debit Plans. 

Pay by credit card

Richmond Hill has partnered with Paymentus Corporation, a third-party service provider, to bring you the convenience of paying your water bills online with your Visa or Mastercard. A service fee of 2.5% of the payment amount is charged by Paymentus for each payment up to a maximum of $10,000 per payment. This is paid by the payer.