Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc...
Richmond Hill's Official Plan focuses on land use. It contains policies for the physical, social and economic growth of our community.
The Official Plan is Richmond Hill's vision for "building a new kind of urban" community. It helps us make development decisions, such as:
- where to put new housing, businesses and shopping areas, parks, open spaces, and schools
- what types of housing, employment and shopping areas, parks, open spaces and schools to include
- what infrastructure(streets, water services and waste management) will be needed
- how natural areas and ecosystems will be protected
View Richmond Hill's Official Plan.
Approval history
View the following information to learn about the Official Plan's approval history:
- Ontario Municipal Board (OMB) Decisions and Orders
- Official Plan as Endorsed and Modifies by York region Council, May 2011
- Council Adopted Official Plan, July 2010
- Draft Official Plan, May 6, 2010
Background studies
A number of background studies helped us create Richmond Hill's Official Plan, including:
- Policy Context Background Paper Summary Report
- Urban Structure Study Recommended Staff Report
- Existing Urban Structure Staff Report
- Existing Urban Structure Background Study
- Environmental Policy Review Background Report
- Environmental Policy Review Recommended Directions Report
- Housing and Residential Intensification Study Background Report
- Housing and Residential Intensification Study Recommendations Report
- Economic Policy Review Background Report
- Economic Policy Review Recommended Directions Report
- Infrastructure and Servicing Review
- Parkland Final Background Paper
- Urban Design Review Background and Recommended Policy Directions Report
- Heritage Policy Review and Key Directions Report
- Downtown Design and Land Use Strategy Background Report
- Downtown Design and Land Use Strategy Final Report
- Richmond Hill Regional Centre Design and Land Use Study Preferred Concept Report
- Richmond Hill Regional Centre Design and Land Use Study Final Recommendations Report
- Official Plan Guiding Principles
- Official Plan Major Policy Directions
If you would like any of the above PDF's in an accessible form please contact planning.