The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's By-law No. 137-09, as amended, establishes all of the City of Richmond Hill as a Site Plan Control Area. The Site Plan Control By-law requires certain development proposals to be approved through the City's Site Plan or Site Plan Amendment application process.
Site Plan control protects property rights and values. It also protects environmental and heritage features of a site and its surrounding areas. The Site Plan approval process ensures that planned structures and the overall development of lands contribute to the development of the community in a positive way.
The City of Richmond Hill must approve any proposed development on lands subject to Site Plan Control. Development includes:
Single detached or semi-detached residential dwellings are exempt from the Site Plan approval process.
NEW: You can now submit site plan applications online. Online applications must be paid by credit card (Visa or Mastercard) and a convenience fee of 2.6% will be added to the total fee at checkout. To submit a hard copy, fill out the Site Plan or Site Plan Amendment Application Form (PDF).
Please note that all applications submitted after January 1, 2023 are subject to Tariff of Fees by-law 83-22. Please contact the Development Planning Division at planning@richmondhill.ca for confirmation of applicable fees.
Site Plan and Site Plan Amendment application process:
View the Site Plan and Site Plan Amendment Application Guide for more information.
Email the Planning Division or call 905-771-8910, if you have any questions about your application. You can also visit the Planning and Infrastructure Department in person at the City of Richmond Hill's main Municipal Offices located at:
225 East Beaver Creek Road, 4th Floor
Richmond Hill, ON L4B 3P4
Site Plan applications may be appealed to the Ontario Land Tribunal.