Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Saturday and Sunday, 9 a.m. to 3 p.m
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Standards and Specifications Manual
Richmond Hill's Standards and Specifications Manual contains information about the requirements and standards for sewers, watermains, transportation and road works, grading and drainage, utilities, erosion and sediment control, and stormwater management for developments. The document also outlines development submission standards.
View the Richmond Hill Standards and Specifications Manual.
View the Horizontal and Vertical Control Monuments map.
View the Development Record Drawings - 1st Submission Checklist.
Engineering Drawing Requests
Richmond Hill has more than 17,000 engineering drawings available for purchase. If you are interested in obtaining engineering drawings, please complete the form below.
View the Engineering Drawing Request Form.
Urban Forest Planting Guidelines
Our Urban Forest Planting Guidelines aim to increase the extent of area and proportion of large trees that comprise the urban forest while improving the long term health and survival rate of newly planted trees throughout Richmond Hill.
View the Urban Forest Planting Guidelines.
If you have any inquiries, or would like any of the PDF's in an accessible format, email us at eis@richmondhill.ca.