Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Design and Construction Guidelines
Standards and Specifications Manual
Richmond Hill's Standards and Specifications Manual contains information about the requirements and standards for sewers, watermains, transportation and road works, grading and drainage, utilities, erosion and sediment control, and stormwater management for developments. The document also outlines development submission standards.
Email eis@richmondhill.ca to request a copy of Richmond Hill's Standards and Specifications manual
View the Horizontal and Vertical Control Monuments map.
View the Development Record Drawings Checklist.
Engineering Drawings - Submit Requests and Pay Online
Richmond Hill has more than 17,000 engineering drawings available for purchase. If you are interested in obtaining engineering drawings, you can now submit your request and pay for the drawings online through a three-step process:
- Complete and submit the Engineering Drawing Request Form.
- Once your application has been reviewed, you will receive an email with a list of applicable drawings and a link to pay online via credit card.
- Once payment has been received, the drawings will be sent to you via email.
Please note that:
- Most requests can be accommodated within two business days following receipt of payment. Additional time may be required for complex requests.
- Engineering drawings and design sheets are $1.00 each plus HST.
- At this time, payment can only be made online via credit card. In-person services are not available due to COVID-19
- Site plans, building plans or structural plans for individual residential properties are not available through this form, but may be available from the Building Division.
Urban Forest Planting Guidelines
Our Urban Forest Planting Guidelines aim to increase the extent of area and proportion of large trees that comprise the urban forest while improving the long term health and survival rate of newly planted trees throughout Richmond Hill.
View the Urban Forest Planting Guidelines.
If you have any inquiries, or would like any of the PDF's in an accessible format, email us at eis@richmondhill.ca.