The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Standards and Specifications Manual contains information about the requirements and standards for sewers, watermains, transportation and road works, grading and drainage, utilities, erosion and sediment control, and stormwater management for developments. The document also outlines development submission standards.
Email eis@richmondhill.ca to request a copy of Richmond Hill's Standards and Specifications manual
View the Horizontal and Vertical Control Monuments map.
View the Development Record Drawings Checklist.
Richmond Hill has more than 17,000 engineering drawings available for purchase. If you are interested in obtaining engineering drawings, you can now submit your request and pay for the drawings online through a three-step process:
Please note that:
Our Urban Forest Planting Guidelines aim to increase the extent of area and proportion of large trees that comprise the urban forest while improving the long term health and survival rate of newly planted trees throughout Richmond Hill.
View the Urban Forest Planting Guidelines.
If you have any inquiries, or would like any of the PDF's in an accessible format, email us at eis@richmondhill.ca.