Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill is creating a new two-year Council Strategic Plan to set priorities for 2020-2022.
We Asked, You Answered
Thank you to everyone who took the time to complete the Council Strategic Plan survey! The survey is now closed.
Over the coming weeks, we will be analyzing the feedback received from Richmond Hill residents and businesses to ensure the Council Strategic Plan is focused on meeting the evolving needs of the community for the coming two years.
With the development of the 2020-2022 Council Strategic Plan, Council, alongside City staff, are responding to the changing landscape resulting from the COVID-19 pandemic with a view on future planning. We are committed to minimizing the financial impacts on the community and supporting the local economy while keeping health and safety at the forefront. Your feedback will help Council outline priorities for the remainder of this term and establish a vision for the City to help Richmond Hill not only recover, but thrive.
The final plan is expected to be shared at a public Council meeting before the end of this year.
Other Plans
- A Plan for People, A Plan for Change: In 2009, Richmond Hill set out goals and objectives that have been undertaken over a series of implementation plans to 2019.