The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill’s Council Strategic Priorities 2020-2022 set the City on a solid path to recover from the COVID-19 pandemic, minimizing the financial impact on residents while continuing to emphasize environmental initiatives, community building and transportation.
Council Strategic Priorities 2020-2022 Interim Report
Balancing Growth and Green |
Recognizing the critical balance between economic development and environmental protection, this includes stewardship of green spaces such as wetlands, parks and trails and longer-term sustainability planning and climate action initiatives, alongside decisions that promote responsible economic intensification and prosperity. Examples of major projects:
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Fiscal Responsibility |
Council will endeavour to keep tax increases below the cost of inflation and will avoid unnecessary expenditures in order to emerge from COVID-19 in a strong financial position. Examples of major projects:
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Strong Sense of Belonging |
This is a placemaking priority that combines a desire for everyone to feel welcome in Richmond Hill and a commitment to community building in places like the downtown core, Lake Wilcox and the Richmond Hill David Dunlap Observatory. Examples of major projects:
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Getting Around the City |
Council will prioritize ease of movement around the city by promoting Richmond Hill’s multiple transportation interconnections, being well-positioned for the Yonge subway extension and improving active transportation networks for cyclists and pedestrians. Examples of major projects: |
These priority areas align with the feedback received by more than 800 residents through a community survey run in September 2020.
Vision: Richmond Hill, where people come together to build our community
Mission: The City of Richmond Hill Council and staff are committed to providing exceptional public service to our community.