Strategic Plan

Community Survey

Richmond Hill is conducting a community survey from March 18 to April 2 to get feedback from residents on City services. Approximately 800 residents will be randomly selected through telephone – including cell phones – to complete the survey. It should take less than 15 minutes and can be completed in English, Cantonese, Farsi or Russian.

If you are contacted, we hope you will choose to participate.

The information collected through the community survey will result in statistically valid measurement of Richmond Hill’s progress and the views of its residents, as well as determine if the goals of our Strategic Plan continue to be met. Results will be shared in June.

if you have any questions about the Community Survey, please contact Lise Conde, Manager, Policy and Intergovernmental Affairs at 905-747-6410 or lise.conde@richmondhill.ca. 

Past Community Surveys

Strategic Plan

Richmond Hill's 2009 Strategic Plan: A Plan for People, A Plan for Change focuses on the goals and plans needed to reach our community's vision for the future - "Richmond Hill, where people come together to build our community."

The Strategic Plan's four goals are Stronger Connections, Better Choice, A More Vibrant Richmond Hill and Wise Management of Resources.

Putting the plan into action

Richmond Hill's Implementation Plan outlines what needs to be done to realize the Strategic Plan's overall vision. The third phase of this plan identifies Richmond Hill priorities for 2016 to 2019.

• Richmond Hill's Strategic Plan Implementation Plan: Phase 3 (2016)
• Richmond Hill's Strategic Plan Implementation Plan: Phase 2 (2011)
• Richmond Hill's Strategic Plan Implementation Plan: Phase 1 (2009)

Our Implementation Plans focus on how we will act to provide leadership, engagement and communication. The Plan also explains what we will to align Richmond Hill's plans, undertake new initiatives and create new investment too. Performance indicators help us keep track of our progress.

How are we doing so far?

2018 Strategic Plan Annual Report

The 2018 Strategic Plan Annual Report was presented to Committee of the Whole on June 19, 2018.  The Annual Report shows how Richmond Hill is continuing to build our community together.

Council approved the Annual Report at its June 26, 2018 meeting. A news release, Bringing Richmond Hill’s Vision to Life, was distributed on June 27, 2018.   

Past Achievements

Between 2009 and 2017, Richmond Hill made steady progress towards achieving our goals for the future of the community. Our Annual Reports include our achievements related to the Strategic Plan and vision of the future. The following reports include updates on actions taken and progress towards our goals in the past years:

• Strategic Plan Implementation Annual Report 2017
• Strategic Plan Implementation Final Report 2009 - 2014
• Strategic Plan Implementation Annual Report 2013
• Strategic Plan Implementation Annual Report 2012
• Strategic Plan Implementation Annual Report 2011
• Strategic Plan Implementation Annual Report 2010
• Performance Indicators Report

Developing the plan

Richmond Hill's Strategic Plan was developed through a public engagement process known as People Plan Richmond Hill. Thousands of residents took part in this process. The first phase included "Blue Sky" visioning, open houses, focused discussions with various community members and surveys. Phase two involved roundtable discussions on a variety of topics including transportation diversity, business opportunities and environmental stewardship. People Plan Richmond Hill is now the model used for all public engagement activities for the City's plans. 

The findings and directions from the first two phases were the foundation for the development of the final 2009 Strategic Plan. The key steps for developing the Plan after community engagement were:

1. Key Findings and Directions Report
2. People Plan Richmond Hill Process and Approach
3. Implementation Plan
4. Final 2009 Strategic Plan