Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Age-Friendly Community
We are taking steps toward becoming an Age-Friendly Community. This type of community allows people of all ages to participate in activities that keep everyone healthy and included in community life.
Our Age-Friendly Community Initiative is a project under Richmond Hill’s Council Strategic Priority: Strong Sense of Belonging.
Help Us Become an Age-Friendly Community
We want to learn more about what we’re doing right, and where there are opportunities for growth as an age-friendly city. We want to hear from everyone, but especially older adults: those 55 years of age and older.
You can provide your comments and ideas in a number of different ways, including an online survey (now closed) and focus group discussions. We’re committed to ensuring the safety of our residents and staff through consultation methods that respect the reality of COVID-19.
Our online survey closed July 16. The survey asked residents for their thoughts on living in Richmond Hill in three specific categories: social participation; respect and social inclusion; and civic participation and employment.
Focus Groups
If you would like to be part of an Age-Friendly Community focus group discussion, either online or in person, please email adults55+@richmondhill.ca.
Did you know? Older adults aged 55+ comprised 24% of Richmond Hill’s population in the 2016 census and that percentage is expected to grow with the release of the 2021 census.
Please subscribe to this page (click Receive Email Updates below) to be updated about the public consultation, including when the survey is available. We hope you’ll be part of creating the Richmond Hill you’ll want to be part of for many years to come.