Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Age-Friendly Community
We are taking steps toward becoming an Age-Friendly Community. This type of community allows people of all ages to participate in activities that keep everyone healthy and included in community life.
As the senior population continues to grow, it is more important than ever to support the health and wellbeing of older Canadians. In Canada, older adults represent the country's fastest growing age group – a trend that is expected to continue for many years to come across our nation and here at home in Richmond Hill.
What does an Age-Friendly Richmond Hill Look and Feel Like to You?
There are several opportunities and ways for residents to share experiences, perspectives and ideas over the course of the project. We encourage you to participate!
- Watch our Age-Friendly Community video
- Join a Community Round Table Session – Phase one is starting! We would love to hear your thoughts on how to make Richmond Hill an Age-Friendly Community. Join one of our sessions:
- Virtual Session:
Monday, February 6 from 7-8:15 p.m.
Register Here - In-Person Session:
Tuesday, February 7 from 9:30-11 a.m.
Richmond Hill Centre for the Performing Arts, 10268 Yonge Street, Plaza Suite
Register Here
- Virtual Session:
- Share Your Age-Friendly Story – Coming soon!
- Take our Age-Friendly Community Survey
Tell Us What You Think – Take the Survey
Survey closes at 4:30 p.m. on March 3.
Project Information
Developing an age-friendly strategy is an important step towards meeting the needs of an aging population and, in turn, creating an age-friendly community for all.
Did You Know? Older adults aged 55+ comprised 31.9% of Richmond Hill’s population in the 2021 Census; an increase from 24% in the 2016 Census.
As part of our work in becoming an age-friendly community, we are preparing an Age-Friendly Community Strategy. The City has engaged the services of a consultant, J Consulting Group, to help facilitate the development of this strategy.
Our Age-Friendly Community Initiative is a project under Richmond Hill’s Council's Strategic Priority: Strong Sense of Belonging.
| World Health Organization Age-Friendly Cities Information |
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Age-friendly communities support aging with dignity, respect and independence, and promote the inclusion of older adults in all areas of community life. The World Health Organization's (WHO's) Age-friendly Cities Framework developed in the Global Age-Friendly Cities Guide proposes eight interconnected domains to help identify and address barriers to the well-being and participation of older people:
View our Richmond Hill Age-Friendly Community Handout that describes the information mentioned above. |
| Project Purpose |
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The purpose of this project is to complete a Five-Year Age-Friendly Community Strategy that will provide prioritized goals and actions to guide the City’s future decisions on older adult policies, practices, services, programs and amenities. The strategy will bring together the best ideas to support older adults as they age, including coordinating services from relevant service providers and streamlining information. The Age-Friendly Community Strategy is being developed in consultation with the Age-Friendly Community Council. |
| Project Timelines |
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Have Questions?
Please reach out!
Jodi Ball
Age-Friendly Community Strategy Project Lead
905-399-5634 | jodi@jconsultinggroup.ca
Karin Ash
Manager, Recreation Programs, City of Richmond Hill
905-747-6502 | Karin.ash@richmondhill.ca
We look forward to hearing from you.
Age-Friendly Community Council
The Age-Friendly Community Council (AFCC) connects the community, businesses and Richmond Hill to achieve the goals and recommendations of Richmond Hill’s Age-Friendly Community Strategy.
The AFCC is composed of community members from various sectors including:
- Citizen members
- Local Businesses
- Local Community Groups
Call for Applications for the 2023-24 term is now closed.
| Committee Information |
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The purpose of the AFCC is to build a collaborative working relationship between the community, local businesses and the City, to provide input and direction into the Richmond Hill Age-Friendly Community Strategy. The AFCC is an advisory body to Council and various division staff of the City of Richmond Hill. The Age Friendly Community Council consists of members from Richmond Hill’s older adult residents, local businesses that serve the older adult population, and representatives from community organizations that serve older adults in Richmond Hill. Members are experienced in issues facing older adults and will be drawn from a broad range of community sectors. All members hold office for a two-year term and meetings are held three times a year. The schedule is set with input from the AFCC members and meetings are held during the business day. Members are responsible for:
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Needs Assessment: What We Learned So Far
Read the Age-Friendly Community Needs Assessment for a description of what an age-friendly community is and a summary of the findings of our 2021 survey and focus groups.
This Age-Friendly Needs Assessment was completed to provide input in the upcoming development an Age-Friendly Community Strategy and Action Plan specific to Richmond Hill. It is anticipated that the Strategy will be completed by spring of 2023.