Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
We are taking steps toward becoming an Age-Friendly Community. This type of community allows people of all ages to participate in activities that keep everyone healthy and included in community life.
Our Age-Friendly Community Initiative is a project under Richmond Hill’s Council Strategic Priority: Strong Sense of Belonging.
Help Us Become an Age-Friendly Community
We want to learn more about what we’re doing right, and where there are opportunities for growth as an age-friendly city. We want to hear from everyone, but especially older adults: those 55 years of age and older.
You can provide your comments and ideas in a number of different ways, including an online survey, virtual roundtable discussions and telephone interviews. We’re committed to ensuring the safety of our residents and staff through consultation methods that respect the reality of COVID-19.
Take the Age-Friendly Community Survey
An online survey is available now until July 16. The survey asks residents for their thoughts on living in Richmond Hill in three specific categories: social participation; respect and social inclusion; and civic participation and employment.
This survey includes some questions that look at how changes to zoning by-laws might help older adults and seniors continue living in our community. Your answers will help our comprehensive zoning by-law review, Zone Richmond Hill.
Telephone Interviews
If you would like to provide feedback through a one-on-one telephone conversation with a Richmond Hill staff member, please leave a message at 416-427-3623 to arrange an appointment.
Virtual Roundtable Discussions
If you would like to be part of an Age-Friendly Community virtual roundtable discussion, please email adults55+@richmondhill.ca.
Did you know? Older adults aged 55+ comprised 24% of Richmond Hill’s population in the 2016 census and that percentage is expected to grow with the release of the 2021 census.
Please subscribe to this page (click Receive Email Updates below) to be updated about the public consultation, including when the survey is available. We hope you’ll be part of creating the Richmond Hill you’ll want to be part of for many years to come.