Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Sustainable Energy
Richmond Hill promotes sustainable energy use to lower energy consumption and associated costs, improve air quality and reduce greenhouse gas (GHG) emissions.
Home Energy Efficiency 101
Heating and cooling our buildings and homes accounts for 1/3 of Richmond Hill’s greenhouse gas emissions. Improving the energy efficiency of your home can not only reduce emissions, but also lower energy costs!
Curious about heat pumps? Tired of chilly winter drafts? This fall, homeowners can learn more about options, resources and incentives to improve the efficiency and comfort of your home. Richmond Hill, in partnership with Humber College and Enbridge Gas, is offering two FREE educational webinars:
Home Efficiency Retrofit Orientation (HERO) - Free Webinar
This 2-hour session provides insights on heating/cooling systems, insulation, windows, hot water heating and reducing air leakage, as well as eligible rebate programs. It is geared toward single-family homeowners (i.e. detached, semi-detached, townhome house types). Jointly presented with the City of Markham.
Limited spots available! Register for one of the HERO sessions below:
- Thursday, September 14, 6–8 p.m.
- Tuesday, October 10, 6–8 p.m.
- Thursday, November 9, 6–8 p.m.
- Thursday, December 7, 6–8 p.m.
Sealing Energy Leakages (SEL) - Free Webinar
This 2-hour session offers DIY demonstrations of how to locate and correct problematic air leaks in the home, showing how simple, low-cost sealing strategies can reduce monthly energy bills. These sessions will also provide information on rebates that can help further save you money.
Limited spots available! Register for one of the SEL sessions below:
- Thursday, September 21, 6–8 p.m.
- Thursday, October 19, 6–8 p.m.
- Thursday, November 16, 6–8 p.m.
- Thursday, December 14, 6–8 p.m.
Rebates and Incentives
Explore available federal and provincial rebates through the new Home Efficiency Rebate Plus (HER+) program, delivered by Enbridge Gas. Richmond Hill homeowners could receive up to $10,000 cash-back to offset retrofit expenses, including home insulation, windows and doors, heat pumps and renewable energy systems, and up to $600 to offset the cost of an EnerGuide home evaluation. The Windfall Ecology Centre offers assistance and expertise to help navigate the retrofit process, including rebates.
ClimateWise Building Challenge
Richmond Hill is proud to participate in the ClimateWise Building Challenge, a York Region-wide, friendly awards and recognition competition created to reduce greenhouse gas emissions and improve building energy efficiency through collaboration, education, and innovation.
This free initiative, run by the ClimateWise Business Network, is open to building owners, property managers, and tenants who want to take climate action. Recognition and achievements will be presented throughout the competition at a regional level. View the Challenge FAQs to learn more.
The ClimateWise Business Network also offers free support with Ontario’s Energy and Water Reporting and Benchmarking (EWRB) program, aimed at increasing efficiency and reducing consumption costs for commercial, industrial or multi-unit residential buildings over 50 000 square feet. Visit windfallcentre.ca/climatewise/benchmarking or call 289-648-4107 for further details.
Corporate sustainable energy management
We're doing our part to save energy, money and the environment by installing energy efficient systems in municipal buildings. We also encourage developers to construct energy-efficient homes and buildings in our community, and to strengthen partnerships with key stakeholders (e.g. Alectra Utilities formerly PowerStream) to promote energy efficiency and conservation at home.
| Annual Energy Consumption and GHG Emissions Report | |||||||||||||||||||||||||||||||||||||||
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In accordance with Ontario Regulation 25/23 under the Electricity Act, Richmond Hill annually reports and publishes the energy consumption and greenhouse gas (GHG) emissions of City facilities in the Energy Consumption and GHG Emissions Report. In 2021, our overall energy consumption decreased by 0.2% and greenhouse gas (GHG) emissions increased by 4.6% as compared to 2020. View the 2021 Energy Consumption and GHG Emissions Report. You can get a paper copy of these reports through the Office of the Clerk, located at: 225 East Beaver Creek Road, Ground Floor |
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| Five-year Energy Conservation and Demand Management Plan | |||||||||||||||||||||||||||||||||||||||
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The Electricity Act requires municipalities to develop and publish energy conservation and demand management plans (Corporate Energy Plans) and to update these plans every five years. In 2014, Richmond Hill developed its first five-year Corporate Energy Plan, which established the foundation for energy management in City facilities. In 2019, Richmond Hill updated its Corporate Energy Plan. The 2019 plan will guide the City’s energy management efforts over the next 5 years (2019 - 2023) and it will continue to take a proactive approach to reducing energy consumption and costs. The plan details the projects that will be implemented over the next five years along with the expected energy and cost savings. View the 2019-2023 Corporate Energy Plan Summary Report. The full version of the 2019-2023 Corporate Energy Plan, which contains a more in-depth analysis of energy consumption, as well as the details of the projects implemented as part of the 2014-2018 Corporate Energy Plan, is available upon request. The hard copy of the Corporate Energy Plan (summarized version or the full technical version) can be obtained from the Energy Section in the Corporate Asset Management and Environment Services Division, located at the: Main Municipal Offices |
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Renewable energy systems |
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Richmond Hill demonstrates its commitment to becoming a leader in sustainable energy use by installing renewable energy systems in City buildings. Renewable energy systems installed in City buildings:
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Outdoor lights conversion to LED project |
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Outdoor lighting in Richmond Hill takes up a large part of our overall energy usage. There are about 16,000 streetlights, 350 parking lot lights and 1,200 park lights in Richmond Hill. Until recently, most of our lights were High Pressure Sodium (HPS) luminaires. In 2019, Richmond Hill converted a majority of its outdoor lights from HPS to energy-efficient Light-Emitting Diode (LED) lights. A total of 11,700 streetlights, 700 park lights and 330 parking lot lights were converted to LEDs to reduce energy consumption, costs and associated GHG emissions. As a result of this conversion, the City is saving $650,000 per year in energy costs. |
Community sustainable energy management
The community can also help support Richmond Hill's goals for sustainable energy:
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Energy efficiency tips |
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Richmond Hill encourages energy efficiency through programs such as Earth Hour. The following tips can help you reduce energy use and costs in your home:
Learn more power-saving tips. |