Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Saturday and Sunday, 9 a.m. to 3 p.m
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill promotes sustainable energy use to lower energy consumption and associated costs, improve air quality and reduce greenhouse gas (GHG) emissions.
Mayors’ Energy Challenge
We want to increase Richmond Hill’s percentage of participation in Ontario’s Energy and Water Reporting and Benchmarking (EWRB) program. We’re competing against Vaughan, Markham and Aurora for the highest increase.
You can take part in the EWRB program if you own or manage commercial, industrial or multi-unit residential buildings over 50 000 square feet. The Ontario Benchmarking Help Centre is ready to provide FREE support through the entire process.
It’s win-win! When you participate, you help us raise Richmond Hill’s participation rate, and you take an important first step to reduce greenhouse gas emissions and save money on operating costs over the long term.
Ontario’s Ministry of Energy Northern Development and Mines will distribute program instructions via mail in March 2020. Visit windfallcentre.ca/climatewise/benchmarking or call 289-648-4107 for further details.
Corporate sustainable energy management
We're doing our part to save energy, money and the environment by installing energy efficient systems in municipal buildings. We also encourage developers to construct energy-efficient homes and buildings in our community, and to strengthen partnerships with key stakeholders (e.g. Alectra Utilities formerly PowerStream) to promote energy efficiency and conservation at home.
| Annual Energy Consumption and GHG Emissions Report | |||||||||||||||||||||||||||||||||||||||
|
In accordance with the Electricity Act, Richmond Hill annually reports and publishes the energy consumption and greenhouse gas emissions of City facilities in the Energy Consumption and GHG Emissions Report. In 2017, our overall energy consumption increased by 3.6% and greenhouse gas (GHG) emissions increased by 2.5% as compared to 2016. View the 2017 Energy Consumption and GHG Emissions Report. View the 2016 Energy Consumption and GHG Emissions Report. View the 2015 Energy Consumption and GHG Emissions Report. View the 2014 Energy Consumption and GHG Emissions Report. You can get a paper copy of these reports through the Office of the Clerk, located at: 225 East Beaver Creek Road, Ground Floor |
|||||||||||||||||||||||||||||||||||||||
| Five-year Energy Conservation and Demand Management Plan | |||||||||||||||||||||||||||||||||||||||
|
The Electricity Act requires municipalities to develop and publish energy conservation and demand management plans (Corporate Energy Plans) and to update these plans every five years. In 2014, Richmond Hill developed its first five-year Corporate Energy Plan, which established the foundation for energy management in City facilities. In 2019, Richmond Hill updated its Corporate Energy Plan. The 2019 plan will guide the City’s energy management efforts over the next 5 years (2019 - 2023) and it will continue to take a proactive approach to reducing energy consumption and costs. The plan details the projects that will be implemented over the next five years along with the expected energy and cost savings. View the 2019-2023 Corporate Energy Plan Summary Report. The full version of the 2019-2023 Corporate Energy Plan, which contains a more in-depth analysis of energy consumption, as well as the details of the projects implemented as part of the 2014-2018 Corporate Energy Plan, is available upon request. The hard copy of the Corporate Energy Plan (summarized version or the full technical version) can be obtained from the Energy Section in the Corporate Asset Management and Environment Services Division, located at the: Main Municipal Offices |
|||||||||||||||||||||||||||||||||||||||
|
Renewable energy systems |
|||||||||||||||||||||||||||||||||||||||
|
Richmond Hill demonstrates its commitment to becoming a leader in sustainable energy use by installing renewable energy systems in City buildings. Renewable energy systems installed in City buildings:
|
|||||||||||||||||||||||||||||||||||||||
|
Outdoor lights conversion to LED project |
|||||||||||||||||||||||||||||||||||||||
|
Outdoor lighting in Richmond Hill takes up a large part of our overall energy usage. There are about 16,000 streetlights, 350 parking lot lights and 1,200 park lights in Richmond Hill. Most of our lights are High Pressure Sodium (HPS) Luminaires and the cost of using these lights is growing. We are converting the current High Pressure Sodium (HPS) outdoor lights to more energy efficient light-emitting diode (LED) technology. Using LED lights reduces energy consumption, costs and associated GHG emissions. Outdoor lights in Richmond Hill will be replaced over the next few years. |
Community sustainable energy management
The community can also help support Richmond Hill's goals for sustainable energy:
|
Energy efficiency tips |
|
Richmond Hill encourages energy efficiency through programs such as Earth Hour. The following tips can help you reduce energy use and costs in your home:
Learn more power-saving tips. |