New Residents Letter

Welcome to Richmond Hill! We are here to help new residents get to know the community. Visit us in person at Richmond Hill's main Municipal Offices located at:

225 East Beaver Creek Road
Richmond Hill, ON L4B 3P4

Hours of Operation: 8:30 a.m. - 4:30 p.m., Monday to Friday

Richmond Hill is part of York Region. For information about the region, call 1-877-464-9675.

Business community
The Richmond Hill Board of Trade supports our business community. Call the Chamber of Commerce at 905-884-1961 for more information.
By-laws
There are a number of by-laws in Richmond Hill that new residents should know about. View a list of our commonly requested by-laws to learn about the by-laws that may affect you, including animal control by-lawslawn watering restrictions and parking regulations.
Emergency services
New residents should know about the emergency services in Richmond Hill and the numbers to call when you need help. Dial 9-1-1 when there's an emergency and you need help right away. 
Contact information for emergency services

Service

Phone Number

Fire, Police and Ambulance services (non-emergency)

905-883-5450,
ext. 0

Fire, Police and Ambulance services (for the hearing impaired):

905-883-3664

Kids Help Phone (24 hours):

1-800-668-6868

Ontario Poison Centre

1-800-268-9017

Ontario Poison Centre (for the hearing impaired)

416-597-0215

Women's Support Network of York Region

905-895-7313

Richmond Hill Community Food Bank

905-508-4761

Ontario Society for the Prevention of Cruelty to Animals (OSPCA) York Region

1-888-668-7722

Vaughan-Richmond Hill Veterinary Emergency Clinic

905-884-1832

Veterinary Emergency Clinic of York Region

905-953-5351

PowerStream Power Outage (24 hours a day/ 7 days a week)

1-877-777-3810

Enbridge Gas Emergency (24 hours a day/ 7 days a week)

1-866-763-5427

Government contacts
Many councillors in Richmond Hill have their own websites and newsletters to talk about issues in their wards. Call the Office of the Clerk at 905-771-8800 to confirm which ward you live in.

Contact the Mayor and Members of Council by phone of email.

Learn about Council meeting dates, agendas and minutes.

Government contact information

Contact

Phone Number

Richmond Hill MPP-elect, Daisy Wai

416-889-9393

Aurora-Oak Ridges-Richmond Hill MPP-elect, Michael Parsa

905-962-0900

Richmond Hill MP, Majid Jowhari

905-707-9701

Oak Ridges-Markham MP, Paul Calandra

905-640-1125

Health and social services
Richmond Hill's local hospital is Mackenzie Health. You can reach the hospital's main call centre at 905-883-1212.

York Region Public Health Services also serves the Richmond Hill community. Call York Region's Health Connection at 1-800-361-5653 for more information.

Contact information for social services

Service

Phone Number

Richmond Hill Service Canada Centre

905-886-7662

Community and Health Services, York Region

1-888-256-1112

Community Care Access Centre, Central Region

905-763-9928

Canadian Mental Health Association, York Region Branch

1-866-345-0183

Learn more about Richmond Hill
New residents can read the Bulletin Board pages of our local newspaper, The Liberal, to learn about our municipality. The Liberal is a free newspaper delivered on Thursdays. Call 905-881-3373 if you aren't receiving a copy.

Our Community Recreation Guide also has information about our Richmond Hill, including programs and activities for people of all ages. The guide also has a list of our community centres and sports, arts and social groups. We deliver a copy of the guide to your home twice a year. You can also pick up a copy at our community centres, libraries and the main Municipal Offices.

Legal and police services
Contact information for legal and police services

Service

Phone Number

York Regional Police

1-866-8POLICE

York Regional Police (for the hearing impaired)

1-800-668-0398

Royal Canadian Mounted Police (RCMP) Toronto North

905-953-7267

Superior Court of Justice Small Claims Court, Richmond Hill

905-731-2664

Schools
Contact the following school boards for information about schools in Richmond Hill:

York Region District School Board

Phone: 416-969-8131

York Catholic District School Board

Phone: 416-221-5051

City services
You can call Access Richmond Hill at 905-771-8800 for information about any of our City services.

Learn about:

For information about postal services, call Canada Post Richmond Hill at 905-844-3297.

You can also contact the Richmond Hill Arena Association at 905-884-1368 to learn about our arenas.

Transportation services
Contact information for transportation services

Service

Phone Number

York Region Transit (YRT) and VIVA

905-762-2100

YRT and VIVA (for the hearing impaired)

905-881-5167

GO Transit

416-869-3200

GO Transit (for the hearing impaired)

1-800-387-3652

Toronto Transit Commission (TTC)

416-393-4636

Utility services
Contact information for utility companies

Utility Company

Phone Number

Rogers Cable

1-888-764-3771

Enbridge Gas Distribution

1-877-ENBRIDGE

Alectra Utilities

1-877-963-6900

Bell Canada

310-BELL