Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Capital Projects
Improvements to the City Roadway infrastructure
We have a number of ongoing projects that will improve our roadway infrastructure. Here is a list of ongoing projects:
| Blackforest Drive and Rosegarden Crescent Reconstruction |
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The City is undertaking the detailed design for the Reconstruction of (1) Blackforest Drive from Yonge Street to north of Greyfriars Avenue and (2) Rosegarden Crescent from Blackforest Drive to Blackforest Drive. The scope of work may include reconstruction of the road to urban standards with new asphalt pavement, curbs and gutters, sidewalk, storm sewer, watermain replacement, and streetlight improvements. The road design and field investigations will commence in late 2021 and continue in 2022. The construction is planned for 2023, subject to the future budget approval. For more information, email Project Manager, Anita Wong or call her at 905-771-5461. |
| Major Mackenzie Drive West Watermain Replacement (Bathurst Street to Yonge Street) |
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The watermain on Major Mackenzie Drive West will be replaced between Headdon Gate Road and Yonge Street. The proposed works includes installation of watermain via open cut and horizontal direction drilling and restorations. Also included is work on Bathurst Street, Elston Court and Don Head Village Boulevard. Construction commenced in June 2021 and is anticipated to be completed by Summer 2022. For more information, email Project Manager, Kasia Piskorz or call at 905-747-6416. |
| Mitchell Pond Rehabilitation |
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Stormwater Management Facility (SWMF) 8-3 - Mitchell Pond is proposed to be rehabilitated which involves removal of the pond sediments, re-grading of the pond, repairs of the inlet and outlet structures, reconstruction of the maintenance access road/public trail and improvement to the site landscape. The construction started in September 2021 and is anticipated to be completed by Spring 2022, weather permitting. For more information, email Project Manager, Anita Wong or call her at 905-771-5461. |
| Powell Street and Wright Street Reconstruction |
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Powell Street and Wright Street from Mill Street to Hall Street are proposed to be reconstructed to urban standards with new asphalt pavement, curbs, gutters and storm sewers. The existing sidewalk will be reconstructed and extended. The existing road illumination will also be upgraded. In addition to the road improvements, the existing watermain will be entirely replaced and sections of the existing sanitary sewers will be replaced due to age and condition. The length of the road reconstruction is approximately 345 metres. The construction started in April 2021 and is substantially completed in November 2021. The final layer of asphalt will be placed on the road in Summer 2022. For more information, email Project Manager, Anita Wong or call her at 905-771-5461. |
| Rosemary Avenue Reconstruction |
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The City is undertaking the detailed design for the Reconstruction of Rosemary Avenue from North Lake Road to the south limit. The scope of work may include reconstruction of the road to urban standards with new asphalt pavement, curbs, gutters, driveway culvert replacement, watermain replacement, and streetlight improvements. The road design and field investigations are on-going. The construction is planned for 2023, subject to the future budget approval. Residents were invited to comment on the proposed design from July 29 to August 30, 2021. A virtual public meeting was held on August 12, 2021. For more information, email Project Manager, Anita Wong or call her at 905-771-5461. |
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Bethesda Sideroad Reconstruction |
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The City is undertaking the detailed design for the Reconstruction Improvement of Bethesda Sideroad between Anchusa Drive and Highway 404. The scope of work includes reconstruction of the existing gravel road to paved rural standards with asphalt pavement, curbs, gutters, multi-use path, storm sewers, ditches, drainage improvements, and streetlight improvements. The road design and field investigations are on-going. The improvements are expected to be constructed, subject to the budget approval in the following order: Phase #1 – Anchusa Dr. to 50 metres west of Leslie St. Intersection - Fall 2022 Construction. Phase #2 – 50 metres west of Leslie St. Intersection to Highway 404 – Summer 2023 Construction. For more information, email Project Manager, Kyle Paterson or call him at 905-747-6341. |