Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Your pets are members of our community and we want them to be safe and enjoy living in Richmond Hill. Our Animal Control By-Laws keep our community and companion animals safe by making sure pet owners understand their responsibilities.
Learn about being a good pet owner in Richmond Hill:
Animal Services By-laws
Richmond Hill has a partnership with the City of Vaughan Animal Services that provides animal control and animal shelter services. Officers respond to calls about wildlife and pets.
You can contact them for:
- animal bylaw violations
- off leash or stray animals
- a lost/found pet
- injured animals
- dog bite or attack
- complaints about barking dogs or poop and scoop
- to report dead animals on public property, including the road (note that private property owners are responsible for addressing dead and nuisance wildlife on private property)
- animal cruelty concerns
Visit their website at www.vaughan.ca/animalservices or reach them at:
Telephone: 905-832-2281 (press "0" to speak with Access Vaughan)
Toll free: 1-855-227-7297
animal.services@vaughan.ca
Vaughan Animal Services responds to emergency calls 24/7.
Frequently asked questions about pets in Richmond Hill
| How many pets can I have? |
| You can have up to four dogs and six cats when you live in Richmond Hill. |
| What is the 'Free Ride Home' program? |
| Each year, Animal Control Officers will give one free ride home to licensed dogs in Richmond Hill if they are found in the community. This means they won't have to go to the shelter. |
| What kind of pets need to be licensed in Richmond Hill? |
| All dogs must be licensed each year in Richmond Hill. Learn more about licensing your dog. |
| Where can I buy a dog licence? |
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Dog licences are now available for online purchase. You can also buy a dog licence at a number of places in Richmond Hill including:
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