Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Your pets are members of our community and we want them to be safe and enjoy living in Richmond Hill. Our Animal Control By-Laws keep our community and companion animals safe by making sure pet owners understand their responsibilities.
Learn about being a good pet owner in Richmond Hill:
Animal control
The York Region Branch of the Ontario Society for Prevention of Cruelty to Animals (OSPCA) provides our community with Animal Control Officers, an animal shelter and an adoption centre. Officers respond to calls about wildlife and pets.
Contact Animal Control by phone at 905-898-7122 ext. 319 or 1-888-668-7722.
Visit the York Region OSPCA in-person at 16586 Woodbine Avenue in Newmarket.
If you see a dead animal on the road, contact Access Richmond Hill at 905-771-8800 or access@richmondhill.ca.
Frequently asked questions about pets in Richmond Hill
| How many pets can I have? |
| You can have up to four dogs and six cats when you live in Richmond Hill. |
| What is the 'Free Ride Home' program? |
| Each year, Animal Control Officers will give one free ride home to licensed dogs in Richmond Hill if they are found in the community. This means they won't have to go to the shelter. |
| What kind of pets need to be licensed in Richmond Hill? |
| All dogs must be licensed each year in Richmond Hill. Learn more about licensing your dog. |
| Where can I buy a dog licence? |
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Dog licences are now available for online purchase. You can also buy a dog licence at a number of places in Richmond Hill including:
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| Who do I call if I have lost my pet or found a lost pet? |
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Contact the OSPCA at 905-898-7122 ext.319 and the Richmond Hill By-Law and Licensing Office at 905-771-0198 about lost or found pets. Posting notices on social media about your lost pet also helps. Ask your neighbours and others to help you look for a lost pet. |
| Who do I call to complain about barking dogs/stray dogs/poop and scoop? |
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For dog-related complaints, call the OSPCA Animal Control Officers at 905-898-7122 ext. 319 or 1-888-668-7722. You can also contact the City of Richmond Hill By-law and Licensing Enforcement Office at 905-771-0198. |
| Who do I call to report a dog attack on me or my pet? |
| If a dog attacks or bites you or your pet, contact the OSPCA at 1-888-668-7722 and the York Regional Police to report it. Please also contact the Richmond Hill By-Law and Licensing Office at 905-771-0198. |
| Who do I call to report animal cruelty? |
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If you think an animal is in distress or is being abused, call: 1-833-9-ANIMAL (264625). Find additional information about animal protection in Ontario. |
| Who do I contact if my information has changed, such as my address or phone number? |
| Please contact the City of Richmond Hill By-law and Licensing Enforcement Office at 905 771-0198 to update the contact information associated with your dog's licence. |