Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Property owners and tenants in Richmond Hill must do their part to meet property standards. Our Property Standards By-law ensures a minimum level of maintenance is applied to all properties in the community.
Who Enforces Property Standards?
The Property Standards Officers, are responsible for the enforcement of the Property Standards By-law under Municipal Code Chapter 1010.
When a property that does not meet property standards is identified, the owner is given an order listing the deficiencies and a time period to fix the issue. If the owner does not follow the order Richmond Hill may begin legal proceeding and/or complete the required work and bill the property owner through property tax for the services.
What Kind of Property Standards are There?
Richmond Hill's Property Standards By-law regulates:
| Yard maintenance |
All yards, including vacant lots, must be kept tidy. Under the Property Standards By-law, there are a number of things that are not allowed in your yard and should be removed, including:
Learn more about acceptable maintenance of grass and weeds in Richmond Hill's Grass and Weed By-Law. |
| Grading, paving and surface conditions |
| Under the Property Standards By-law, all grading (level of the ground surrounding a building), paving and surface conditions need to be maintained to have a pleasant appearance. Proper maintenance of surface conditions also prevents soil erosion and basement flooding.
Grading, paving and surface conditions should also be designed and maintained to prevent stormwater from ponding (forming large puddles). Areas where large puddles appear regularly need to be drained and filled in. |
| Structural standards |
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The foundation, walls, beams, floors, roof slabs and balconies of a building must be structurally sound and in good repair to prevent moisture and rodents from entering the building. Doors and windows must also be in good repair. Building upkeep also helps prevent deterioration due to weather and insect infestation. Property Standards By-law violations include:
Chimneys must be maintained to prevent fire and other hazards, such as smoke damage or carbon monoxide poisoning. |
| Utilities |
| Heating, plumbing and electrical systems must meet all government standards that apply. You must make sure that these systems are in good working condition. |
| Exterior lighting |
| Steps, walkways, loading docks and parking areas should always be well lit. Exterior lighting is especially important for industrial properties. |
| Fences, retaining walls and signs |
| Richmond Hill's Property Standards By-law also includes regulations for fences and retaining walls surrounding a property to be in good repair. Posters, signs and graffiti are not permitted and should be removed. |
| Vacant properties |
| Vacant properties must meet property standards for protection from the risk of fire, accidents and other hazardous and dangerous conditions. These properties should also be maintained to prevent people from trespassing.
Materials used to board up windows and doors must be the same colour as the exterior finish of the building. When you are away from your property for more than 90 days you need to make sure that all utilities are properly disconnected or secured to prevent accidental damage to the building and surrounding properties. |
| Accessory buildings |
Accessory buildings, such as sheds, need to be maintained so they don't present unsafe conditions or an unpleasant appearance. These buildings need to be:
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| Rental properties |
| Tenants should be aware of property standards for their own health and safety. Maintaining property standards is your Landlord's responsibility. If you think the property you are renting does not meet Richmond Hill's property standards, speak with your Landlord and provide a letter listing your concerns. If the work to meet standards is still not completed after a reasonable amount of time, contact Richmond Hill's By-Law Division. |