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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

Report Feedback

Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

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Snow Clearing News and Notices

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HomeOur ServicesSnow ClearingSnow Clearing News and Notices

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Last updated: February 1, 2023, 4:00 p.m.

Winter Maintenance Activities

Road Operations

No activity at this time.

Sidewalks Operations

No activity at this time.

Windrow Operations

No activity at this time. 

Track My Plow 

How long does it take to clear the snow?

Staff work hard to clear roads and sidewalks as quickly and efficiently as possible. Once the snow stops, we aim to clear the snow in:

Image of clocks saying 14 hours for sidewalks, 16 hours for roads, 13 hours for windrows and 24 hours for wide bends and cul-de-sacs

Times may vary due to snowfall amounts, length of storm, time of day (e.g rush hour), etc. Please wait 16 hours after the snow has stopped falling before contacting Access Richmond Hill with service requests.

On-street Parking

Winter event status:  There is no winter event at this time.

You cannot park on the street when the City of Richmond Hill has declared a winter event which is expected to require snow clearing. If your vehicle is parked on the road, you may receive a ticket and have to pay a fine. If your vehicle is in the way of our plows, salters or emergency vehicles, it could be towed.

Temporary Parking Permits

When a winter event is declared, temporary on-street parking permits are not valid for on-street parking. During this time, you can park at select City-owned facilities if you cannot arrange alternative off-street parking. Please ensure that the temporary parking permit is displayed clearly on your vehicle’s dash. A list of select City-owned facilities can be found at RichmondHill.ca/ParkingPermits.

Winter Event Declarations

A 'winter event' is declared when an icefall or an accumulation of snow that is likely to exceed 5cm may occur within the next 24 hours. Not all snowfalls that result in plowing warrant a winter event.

A 'significant weather event' may be declared when an approaching or occurring extreme weather hazard has the potential to pose danger to users of roadways and sidewalks. Extreme weather conditions include freezing rain, significant snowfall, strong winds, blowing snow and reduced visibility. As a result, it may take longer than normal to complete winter maintenance activities.

When winter events have been declared, on-street parking is prohibited and temporary on-street parking permits are no longer valid.

Additional winter maintenance information

During business hours you can call Access Richmond Hill at 905-771-8800. For more information on our snow clearing processes, tracking our plows, winter safety tips and more, visit the links below.

  • Snow clearing
  • Track my plow
  • Snow windrow clearing program
  • Winter information (power outages, recreation program status etc.)
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