The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
The City maintains 1,100 km of roads, 800 km of sidewalks and clears snow windrows from the end of 44,000 local, residential driveways. Our Operations staff salt roads and sidewalks during all winter control and initiate snow plowing operations once 5+cm has accumulated or as required.
Primary roads and sidewalks are plowed and salted first, followed by secondary roads and sidewalks. Snow windrow clearing starts after road plows begin their routes.
Staff work hard to clear roads and sidewalks as quickly and efficiently as possible. Once the snow stops, we aim to clear the snow in:
Times may vary due to snowfall amounts, length of storm, time of day (e.g rush hour) and staffing due to COVID-19.
Residents can help staff get this job done by doing the following:
Subscribe for Winter Maintenance Updates
You can track City snow removal activities in your neighbourhood. See where our road, sidewalk and windrow plows are working and where they've been, as well as plow-dash cam images and weather data from Environment Canada.
In some situations and depending on traffic conditions plows may appear to be stopped at times. There might be a temporary gap in communication from the vehicle. There is also a short delay before data is displayed online.
Major roads, such as Bayview Avenue and Leslie Street, are Regional roads that are maintained by York Region.
List of Regional roads |
Regional roads in Richmond Hill include:
View a map of Richmond Hill's Regional Roads. Contact York Region about concerns related to these Regional roads or call the 24-hour dispatch service at 1-877-464-9675, ext. 5200. |
An encroachment is any vegetation, landscaping or other object (i.e. sports equipment) from private property crossing onto all or a part of a public walkway, boulevard, driveway or property. Items encroaching the sidewalk or road may obstruct or be damaged by City snow clearing operations. To assist with our operations and minimize the risk of damage, please mark encroachments with a driveway marker so the plow operator can avoid it. If the item is portable (i.e. sports equipment), please move it out of the way.
The City’s Highway Obstruction By-law (17-87) prohibits the installation of hard landscaping and other types of infrastructure/obstructions within the municipal boulevard, including directly within and adjacent to the sidewalk. As such, the City will not repair damage caused to hard landscaping within these areas caused by the City’s sidewalk snow clearing plows. Anyone obstructing the road or sidewalk does so at their own risk.
If you have any questions about the Highway Obstruction By-law, please call 905-771-0198.