Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill plows and sands municipal sidewalks during the winter months. We aim to clear all sidewalks 14 hours after a snowfall. We also plow the streets after major snowfalls. Residents can help staff get this job done by doing the following:
- Not parking vehicles over or near sidewalks, so the path is clear for plows and sanding equipment
- Not parking on the road during plowing activity
- Not shovelling snow back onto the road or sidewalks
- Not placing anything within one meter of a road, curb or sidewalk that can become hidden and cause issues for plow operators
- Clearing the snow from around fire hydrants to make them accessible in case of an emergency
- Wearing proper footwear to prevent slips and falls
Call 905-771-8800 for urgent issues about snow removal.
Learn more about snow removal and seasonal safety.
General safety
Prepare for emergencies and make sure you have a 72-hour emergency kit. There should be a kit for every member of your household and even for your pets.
Call the snow information line at 905-771-2525 for more information about winter maintenance.