Close
Close
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content

City of Richmond Hill Logo

Contact Us Main menu icon
Facebook Twitter YouTube LinkedIn Instagram
  • Our Services

    Popular Links

    • Snow Removal News and Notices
    • Garbage and Recycling at Your Home
    • Contact Directory
    • Volunteering
    • Property Tax Billings
    • Water Services
    • A-Z Services
    • Accessibility
    • Accessing City Records and Information
    • Animal Services
    • By-laws
    • City of Richmond Hill e-Newsletter
    • Commissioning Public Services
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • Emergency Services
    • Employment
    • Fee Assistance
    • Fire and Emergency Services
    • Garbage and Recycling
    • Holiday Donation Drive
    • Holiday Service Schedule
    • How Can We Help You
    • Library
    • View All "Our Services"
    View our Garbage and Recycling page
  • Things to Do

    Popular Links

    • Arenas
    • Community Recreation Guide
    • Pools
    • Recreational Swimming
    • Recreation Programs
    • Community Centres
    • Events
    • Parks and Facilities
    • Advertising and Sponsorship
    • Arts and Culture
    • Attractions
    • Birthday Party Packages
    • Community Recreation Guide
    • David Dunlap Observatory
    • Educational Programs and Field Trips
    • Facilities and Sports Fields
    • Festivals and Events
    • Get Active
    • Get Involved
    • Heritage and Museums
    • Library
    • Map Gallery
    • McConaghy Centre
    • Outdoor Activities
    • Parks, Trails and Facilities Directory
    • Parks, Trails and Natural Areas
    • Recreation Programs
    • View All "Things to Do"
    View our Book a Facility page
  • Register, Apply or Pay

    Popular Links

    • Book a Facility
    • Procurement Bid Opportunities
    • Building, Development and Roads
    • Water Bill
    • Building Permits
    • Employment
    • Animal Licences
    • Applications, Licences and Permits
    • Birth and Death Certificates
    • Book a Facility
    • Building Inspections
    • Business Licence
    • Community Gardens
    • Community Recreation Guide
    • Employment
    • Fee Assistance
    • Garbage Tags and Bins
    • Healthy Yards, Plant Kits, and Rain Barrels
    • How to Pay Your Water Bill
    • Large Appliance and Metal Goods Collection
    • Letter of Greeting from Mayor Request
    • Marriage and Weddings
    • Milestone Certificate Request
    • News Updates and eNewsletter
    • Open Air Burning
    • View All "Register, Apply or Pay"
    View our Community Recreation Guide page
  • Invest and Do Business

    Popular Links

    • Economic Development
    • Why Richmond Hill
    • Small Business Enterprise Centre
    • Creative Industries Symposium
    • Economic Development Strategy
    • Zoning By-Law Amendment
    • Advertising and Sponsorship
    • Available Land and Buildings
    • Building Permits
    • Business Support
    • Community Improvement Plan (CIP) - Grants
    • Development
    • Economic Development
    • Economic Development Publications
    • Economic Development Team
    • Filming in Richmond Hill
    • Help for Businesses
    • Innovators of the Year Award
    • Key Sectors
    • MedEdge
    • Procurement Bid Opportunities
    • Property Taxes
    • Reports, Publications and Plans
    • Small Business Enterprise Centre
    • Talent Recruitment
    • View All "Invest and Do Business"
    View our Why Richmond Hill page
  • Find or Learn About

    Popular Links

    • How Can We Help You?
    • Planning Development
    • Parking Permits
    • Reports, Publications and Plans
    • Parks, Trails and Natural Areas
    • By-laws
    • Heritage and Museums
    • A-Z Services
    • About Government
    • About Richmond Hill
    • Access Richmond Hill
    • Animal Services
    • Arts and Culture
    • Awards
    • Basement Apartments or Second Units
    • Budget
    • By-laws
    • Capital Projects
    • Certificate of Insurance Forms
    • Civic Precinct Project
    • Commissioning Public Services
    • Community Development
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • COVID-19
    • View All "Find or Learn About"
    View our Parks, Trails and Facilities page
Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

Report Feedback

Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

Report a Problem

Feedback
  • Water Services
    • About Your Water Bill
      • How to Pay Your Water Bill
      • How to Read Your Water Bill
      • Stormwater Management Rate FAQs
      • Water Fees and Charges
      • Water Meters
      • Water Meter Installation and Replacement
    • Backflow Prevention
    • Lawn Watering Restrictions
    • Leaks and Water Usage
    • Sewer Backups
    • Stormwater Management
    • Water Conservation
    • Water Quality Report
    • Water Quality Testing
  • A-Z Services
  • Accessibility
  • Accessing City Records and Information
  • Animal Services
  • By-laws
  • City of Richmond Hill e-Newsletter
  • Commissioning Public Services
  • Contact Us
  • Cooling Centres
  • Council, Committees and Task Forces
  • Emergency Services
  • Employment
  • Fee Assistance
  • Fire and Emergency Services
  • Garbage and Recycling
  • Holiday Donation Drive
  • Holiday Service Schedule
  • How Can We Help You
  • Library
  • Lottery Licence
  • Marriage and Weddings
  • News and Alerts
  • Notice of Claim
  • Planning Development
  • Planning Information
  • Property Tax Billings
  • Report It
  • Reports, Publications and Plans
  • Sewer Backups
  • Snow Clearing
  • Transportation and Roads
  • Trees and Yards
  • Warming Centres
  • Windrow Clearing Program
  • Winter Information

Our Services

About Your Water Bill

Show or hide navigation More
Decrease text size Default text size Increase text size
Print This Page
Share This Page
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
Home/Our Services/Water Services/About Your Water Bill

More in this Section...

Water bills issued from January 1, 2021 through February 12, 2021 contained an error resulting in a small overcharge. All affected bills have been cancelled and reissued with the correct amount. Replacement water bills will be accompanied with a letter of explanation which residents can expect to receive by March 15, 2021.

Water bill information

All properties in Richmond Hill are billed for water supply, wastewater service and stormwater management. These three charges are included on your water bill. Residential properties receive a bill every three months. Commercial properties are billed every two months.

Richmond Hill now accepts credit card payments for water bills. With this option, the company that processes the payment will collect a 2.5% service fee. Visit our credit card payment page to access this option. To learn more about credit card payments please view our Payment Options page.

Charges on your bill

Water usage

Water usage is determined by a meter reading. We subtract your last reading from the current reading to calculate the amount of water usage for the billing cycle. A probe on a remote device is used on older meters to get a reading. Radio frequency technology from a small antenna is used on new meters.

Wastewater

Wastewater charges are based on meter readings of water usage. A litre of wastewater is charged for each litre of water usage measured by the meter for the billing cycle.

Stormwater

We charge a flat rate for stormwater management services. The charge appears as "Stormwater Charge" on your water bill. There is a fixed annual amount and the charge on your bill is based on the total number of days in that billing period.

Costs

Richmond Hill’s 2021 water budget maintains your water and wastewater rate at 2019 levels.

Water and wastewater costs are $4.7424 per 1,000 L, effective April 1, 2019. 

Stormwater management costs are $73.95 a year for residential and farmland properties. The cost is $214.83 per year for industrial, commercial, multi-unit and condominium properties.

Costs are reviewed annually through the budget process.

Water Bill Discount Discontinued

The 1.25 per cent water bill discount for on-time payment has been discontinued. For bills issued on or after July 1, 2018, the discount no longer applies.

Removal of the discount allowed Richmond Hill to increase water rates 7.5% as of April 1, 2018, compared to the 9% wholesale water rate increase York Region is charging us. Richmond Hill staff are not permitted to make any exceptions to our discount policy.

Selling a Richmond Hill property

Homeowners who have sold a property in Richmond Hill, that have a water meter, are required to schedule a final water meter read and provide a forwarding address for their final bill. You may schedule this by emailing Revenue Services or by calling 905-771-8949.

Some lawyers will request this final water meter read on your behalf. Contact your lawyer directly to determine if they have sent the request.

Purchasing a Richmond Hill property with water services

Future homeowners who have purchased a property in Richmond Hill can contact us 5 business days before the closing of the property to ensure a final water meter reading has been scheduled. You can email Revenue Services or call 905-771-8949 to set up your new water account.

Some lawyers will request a new account to be opened on your behalf. Contact your lawyer directly to determine if they have sent the request.

Owner and tenant information

Property owners who rent to tenants can have the water bill transferred to the tenant's name. Owners need to fill out a Tenant Billing Application. Email Access Richmond Hill to get an application or call 905-771-8949.

The tenant will be charged a new account fee and the bills will be sent directly to them until we are informed that they are moving out. A final notice will be sent to the property owner for unpaid bills. Unpaid bills are ultimately the responsibility of the property owner.

Please note that once the tenant moves out and a final water bill is issued a new account is created and a new account fee is charged.

How to change your mailing address

Richmond Hill sends water bills to the mailing address you've provided. We send water bills to the property address if no mailing address has been provided. Email Revenue Services if you'd like to change your mailing address.

Ending water services

Call us at 905-771-8949 to let us know if you are planning to demolish a residential or commercial building. We will arrange for a final meter reading and removal of the meter. You need to contact us at least five days in advance.

More information about water services

Learn about:

  • How to read your water bill
  • Water meter installation and replacement
  • How to read your water meter
  • Leaks and water usage
Receive Email Updates...

Contact(s)

© 2021 Richmond Hill

A-Z ServicesAccessibilityContact UsEmploymentPrivacySitemapTerms of Use