The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
If you would like to pay a water or tax bill, payments can be placed in the drop-off box 24 hours a day, seven days a week, just inside the lobby doors at our Municipal Offices. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through RichmondHill.ca/Parking.
The Operations Centre (1200 Elgin Mills Road East) is CLOSED to the public on Monday, February 20, 2023 for Family Day.
All Richmond Hill community centres, fitness studios, pools and arenas are CLOSED on Monday, February 20, 2023 for Family Day.
All Richmond Hill Public Library branches are CLOSED on Monday, February 20, 2023 for Family Day.
Temporary permits for overnight parking can be purchased online. Please note winter maintenance activities prior to purchasing.
There are no changes to the waste collection schedule.
To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013.