Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc...
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, July 3 with limited services for the Canada Day holiday. Click below for a list of facility hours and information.
Holiday Hours
| Municipal Offices |
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If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through paytickets.ca.
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| Richmond Hill Public Library Branches |
Saturday, July 1All branches are closed Sunday, July 2All branches are closed Monday, May 22All branches are open For more information please visit www.rhpl.richmondhill.on.ca or call 905-884-9288. |
| Waste Collection Changes |
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All waste collection days remain as scheduled. The next Yard Waste Collection is scheduled for Monday July 10. |
| Community Centres and Pools |
Saturday, July 1All community centres, fitness studios, pools and arenas are closed except for The Wave Pool. Wave Swim 1:30 - 4 p.m. Wave Swim 4:30 - 7 p.m. Sunday, July 2All community centres and pools are open for regularly scheduled programs and activities. Monday, July 3All community centres and pools are open for regularly scheduled programs and activities. For Swim and Drop-in Program schedules, visit RichmondHill.ca/RecGuide. |
| Emergency Contacts |
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To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013. |
Please note we host a public fireworks display for Canada Day at Richmond Green. If you are planning on having your own fireworks display, we ask that you be aware of the Fireworks By-law and follow safety tips.