Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Friday, March 30 and Monday, April 2 with limited services for the Easter Holiday. Click below for a list of facility hours and information.
Easter Holiday Schedule
| Municipal Offices |
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If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through paytickets.ca.
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| Richmond Hill Public Library Branches |
Friday, March 30All locations are closed. Saturday, March 31All locations open regiular hours.Sunday, April 1All locations are closed. Monday, April 2All locations are closed. For more information please visit www.rhpl.richmondhill.on.ca or call 905-884-9288. |
| Waste Collection Changes |
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The Friday, March 30 collection will be moved to Saturday, March 31. |
| Community Centres and Pools |
Friday, March 30All community centres and pools closed. Saturday, March 31Community Centres and pools will be open for regularly-scheduled programs and activities. Sunday, April 1All community centres and pools closed. Monday, April 2Community Centres and pools will be open for regularly-scheduled programs and activities. The Wave Pool is offering an additional Wave Swim from 1 to 3 p.m. For Swim and Drop-in Program schedules, visit our Community Recreation Guide. |
| Parking |
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Residents are reminded that there is no on-street parking from 1 a.m. to 7 a.m., unless otherwise posted. |
| Emergency Contacts |
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To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013. |