Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, July 1 for the Canada Day Holiday.
If you are planning on having your own fireworks display, we ask that you be aware of the Fireworks By-law. Visit RichmondHill.ca/Fireworks to find the By-law and safety tips.
Canada Day Holiday Schedule
Municipal Offices
If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through RichmondHill.ca/Parking.
Richmond Hill Public Library Branches
Saturday, June 29
Sunday, June 30
All branches are closed.
Monday, July 1
All branches are closed.
Waste Collection
The waste collection schedule is unchanged.
Community Centres and Pools
On Saturday, June 29 and Sunday, June 30, all Richmond Hill community centres and pools will be open for regularly-scheduled programs and activities. All Richmond Hill community centres, fitness studios, pools and arenas will be closed on Monday, July 1 except for the Wave Pool.
Wave Pool Schedule - Monday, July 1
| Hours | Event |
| 6:30 - 8 a.m. | Adult Leisure Swim |
| 11 a.m. - 12:30 p.m. | Leisure Swim |
| 1 - 3 p.m. | Wave Swim |
Emergency Services
To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013.
Parking
You are reminded that there is no on-street parking from 3 to 6 a.m., unless otherwise posted.
Temporary permits for overnight parking can be purchased at RichmondHill.ca/Parking.