Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, February 18 for Family Day.
Family Day Schedule Schedule
Municipal Offices
If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through RichmondHill.ca/Parking.
Richmond Hill Public Library Branches
Saturday, February 16
Sunday, February 17
Central Library open 12 - 5 p.m.
Monday, February 18
All locations closed
Waste Collection
All waste collection days remain as scheduled.
Community Centres and Pools
All Richmond Hill community centres, fitness studios, pools and arenas are closed on Monday, February 18 except the following locations.
The Wave Pool
| Swim | Time |
| Leisure Swim | 6:30 - 8 a.m. |
| Leisure Swim | 11 a.m. – 12:30 p.m. |
| Wave Swim | 1 – 3 p.m. |
| Wave Swim | 3:30 – 5:30 p.m. |
Oak Ridges Community Centre and Pool
| Swim | Time |
| Older Adult Swim | 10 - 11 a.m. |
| Fun N’ Fit Swim | 11 a.m. – 1 p.m. |
| Women’s Fun ‘n’ Fit | 1 – 2 p.m. |
| Leisure Swim | 2:05 – 3:30 p.m. |
Shinny Schedule - Monday, February 18
Located at Tom Graham Arena
| Type | Age | Time |
|---|---|---|
| Family Stick and Puck * |
3+ years and parents |
10:15 - 11:15 a.m. |
| Family Shinny |
5+ years and parents |
11:15 a.m. – 12:45 p.m. |
| Children’s Stick and Puck * | 6 – 10 years | 12:45 – 2:15 p.m. |
| Children’s Shinny | 6 – 10 years | 2:15 – 3:45 p.m. |
| Children’s Shinny |
11 – 15 years |
3:45 - 5:15 p.m. |
Full hockey equipment is mandatory for all players
* There is no organized game permitted during Stick and Puck – ice is for puck handling, passing and shooting skills
Please note: skate rental or skate sharpening services are not available at Richmond Hill facilities and arenas.
Public Skating
Currently our Richmond Green Skate Trail is open. If you are unsure due to weather conditions, please call 905-771-5490.
Emergency Services
To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013.
Parking
You are reminded that there is no on-street parking from 1 to 7 a.m., unless otherwise posted.
Temporary permits for overnight parking can be purchased at RichmondHill.ca/Parking.