Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Friday, April 19 and Monday, April 22 for the Easter Holiday.
Easter Holiday Schedule
Municipal Offices
If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through RichmondHill.ca/Parking.
Richmond Hill Public Library Branches
Friday, April 19
All branches are closed.
Saturday, April 20
Sunday, April 21
All branches are closed.
Monday, April 22
All branches are closed.
Waste Collection
The Friday, April 19 collection will be moved to Saturday, April 20.
Community Centres and Pools
All Richmond Hill community centres, fitness studios, pools and arenas will be closed on Friday, April 19 and Sunday, April 21.
On Saturday, April 20 and Monday, April 22, all Richmond Hill community centres and pools will be open for regularly-scheduled programs and activities.
The Wave Pool will have an additional Wave Swim from 1 - 3 p.m. on Monday, April 22.
Emergency Services
To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013.
Parking
You are reminded that there is no on-street parking from 3 to 6 a.m., unless otherwise posted.
Temporary permits for overnight parking can be purchased at RichmondHill.ca/Parking.