Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, October 8 with limited services for the Thanksgiving Holiday. Click below for a list of facility hours and information.
Thanksgiving Holiday Schedule
| Municipal Offices |
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If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through paytickets.ca.
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| Richmond Hill Public Library Branches |
Saturday, October 6All branches open 10 a.m. - 5 p.m.Sunday, October 7All branches are closed, except the Central Library open from 12 - 5 p.m. Monday, October 8All branches are closed. For more information please visit www.rhpl.richmondhill.on.ca or call 905-884-9288. |
| Waste Collection Changes |
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All waste collection days remain as scheduled. The next Yard Waste Collection is scheduled for Monday, October 15 and continues weekly until Monday, December 4. |
| Community Centres and Pools |
Saturday, October 6Community centres and pools will be open for regularly-scheduled programs and activities. Sunday, October 7Community centres and pools will be open for regularly-scheduled programs and activities. Monday, October 8All community centres, fitness studios, pools and arenas are closed except the Wave Pool. Wave Pool Schedule for Monday, October 86:30 - 8:30 a.m. - Adult leisure swim 11:30 a.m. - 1 p.m. - Leisure swim 1:30 - 4 p.m. - Wave swim
Note: Our arenas and recreation facilities will be closed for the holiday. |
| Parking |
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Residents are reminded that there is no on-street parking from 3 a.m. to 6 a.m. between April 1 and November 30, unless otherwise posted. |
| Emergency Contacts |
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To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013. |