Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, August 6 with limited services for the Civic Holiday. Click below for a list of facility hours and information.
Civic Holiday Schedule
| Municipal Offices |
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If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through paytickets.ca.
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| Richmond Hill Public Library Branches |
Saturday, August 4All branches open 10 a.m. - 5 p.m.Sunday, August 5All branches are closed. Monday, August 6All branches are closed. For more information please visit www.rhpl.richmondhill.on.ca or call 905-884-9288. |
| Waste Collection Changes |
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All waste collection days remain as scheduled. The next Yard Waste Collection is scheduled for Monday, August 13. |
| Community Centres and Pools |
Saturday, August 4Community centres and pools will be open for regularly-scheduled programs and activities. Sunday, August 5Community centres and pools will be open for regularly-scheduled programs and activities. Monday, August 6All community centres, fitness studios, pools and arenas are closed except the Wave Pool. Wave Pool Schedule for Monday, August 66:30 - 8:30 a.m. - Adult leisure swim 11:30 a.m. - 1 p.m. - Leisure swim 1:30 - 4 p.m. - Wave swim |
| Parking |
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Residents are reminded that there is no on-street parking from 3 a.m. to 6 a.m. between April 1 and November 30, unless otherwise posted. |
| Emergency Contacts |
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To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013. |