Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, February 17 for the Family Day Holiday.
Family Day Holiday Service Schedule
Municipal Offices
If you would like to pay a water or tax bill, payments can be placed in the drop-off box 24 hours a day, seven days a week, just inside the lobby doors at our Municipal Offices. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through RichmondHill.ca/Parking.
Community Centres, Pool and Public Skating
All community centres, fitness studios, pools and arenas are closed on Monday, February 17 except the following locations. Visit our Richmond Green Skate Trail webpage for outdoor skating hours and conditions.
Wave Pool
| Swim | Time |
| Leisure Swim | 6:35 - 7:55 a.m. |
| Wave Swim | 1:05 - 2:55 p.m. |
| Wave Swim | 3:35 - 5:25 p.m. |
Tom Graham Arena
Recreational skating is open from 12 - 2 p.m. and 3 - 5 p.m., as well as the following:
| Type | Age | Time |
| Family Stick and Puck* | 3+ years and parents | 10:15 - 11:15 a.m. |
| Family Shinny | 6+ years and parents | 11:15 a.m. - 12:45 p.m. |
| Children's Stick and Puck* | 6 - 10 years | 12:45 - 2:15 p.m. |
| Children's Shinny | 6 - 10 years | 2:15 - 3:45 p.m. |
| Children's Shinny | 11 - 15 years | 3:45 - 5:15 p.m. |
*There is no organized game permitted during Stick and Puck - the ice is to be used for puck handling, passing and shooting skills.
Oak Ridges Community Centre
The fitness studio is open from 9 a.m. - 4 p.m.
| Program | Time |
| Older Adult | 10 - 11 a.m. |
| Fun n Fit | 11 a.m. - 1 p.m. |
| Women's Only | 1 - 2 p.m. |
| Leisure | 2:05 - 3:30 p.m. |
Richmond Hill Public Library Branches
Saturday, February 15
All locations are open 10 a.m. - 5 p.m.
Sunday, February 16
The Central Library and Oak Ridges Library are open from 12 - 5 p.m.
Monday, February 17
All locations are closed.
Waste Collection
The waste collection schedule is unchanged.
Emergency Services
To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013.
Parking
You are reminded that there is no on-street parking from 1 to 6 a.m., unless otherwise posted.
Temporary permits for overnight parking can be purchased at RichmondHill.ca/Parking.