Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, May 21 with limited services for the Victoria Day Holiday. Click below for a list of facility hours and information.
Victoria Day Holiday Schedule
| Municipal Offices |
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If you would like to pay a water or tax bill, payments can be placed in the drop-off boxes 24 hours a day, seven days a week, just inside the lobby doors at the Municipal Offices or at the Operations Centre. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through paytickets.ca.
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| Richmond Hill Public Library Branches |
Saturday, May 19All branches open 10 a.m. - 5 p.m.Sunday, May 20Central Library open 12 - 5 p.m. Monday, May 21All branches are closed. For more information please visit www.rhpl.richmondhill.on.ca or call 905-884-9288. |
| Waste Collection Changes |
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All waste collection days remain as scheduled. The next Yard Waste Collection is scheduled for Monday, May 28. |
| Community Centres and Pools |
Saturday, May 19Community Centres and pools will be open for regularly-scheduled programs and activities. Sunday, May 20Community Centres and pools will be open for regularly-scheduled programs and activities. Monday, May 21 All Richmond Hill community centres and pools will be closed on Monday, May 21 except the Wave Pool. Wave Pool Schedule for Monday, May 216:30 - 8:30 a.m. - Adult Leisure Swim 11 a.m. - 12:30 p.m. - Leisure Swim 1 - 3 p.m. - Wave Swim For Swim and Drop-in Program schedules, visit our Community Recreation Guide. |
| Parking |
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Residents are reminded that there is no on-street parking from 3 a.m. to 6 a.m. between April 1 and November 30, unless otherwise posted. |
| Emergency Contacts |
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To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013. |