Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Wednesday, December 25 for Christmas Day and Wednesday, January 1 for New Year's Day.
Winter Holiday Service Schedule
Municipal Offices
If you would like to pay a water or tax bill, payments can be placed in the drop-off box 24 hours a day, seven days a week, just inside the lobby doors at our Municipal Offices. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through RichmondHill.ca/Parking.
Hours of Operation
Access Richmond Hill will offer limited services on a reduced operating schedule during the holidays. Hours subject to change.
| Date | Status |
| Tuesday, December 24, 2019 | Closed at 12 p.m. (noon) |
| Wednesday, December 25, 2019 | Closed |
| Thursday, December 26, 2019 | Closed |
| Friday, December 27, 2019 | Closed |
| Monday, December 30, 2019 | 10 a.m. - 3 p.m. |
| Tuesday, December 31, 2019 | 8:30 a.m. - 12 p.m. (noon) |
| Wednesday, January 1, 2020 | Closed |
| Thursday, January 2, 2020 | Regular business hours resume |
Community Centres, Pool and Public Skating
All community centres, fitness studios, pools and arenas are closed on Wednesday, December 25; Thursday, December 26 and Wednesday, January 1. Visit our Richmond Green Skate Trail webpage for outdoor skating hours.
Tuesday, December 24
- Elgin West, Richmond Green, Sports Dome and David Dunlap Observatory will be closed
- Centennial Pool will close at 1:30 p.m.
- McConaghy Centre will close at 1:30 p.m.
- Wave Pool will close at 3 p.m.
- Bayview Hill, Langstaff, Oak Ridges, Richvale and Rouge Woods will close at 4:30 p.m.
Tuesday, December 31
- Elgin West, Sports Dome and David Dunlap Observatory will be closed
- Centennial Pool will close at 4 p.m.
- McConaghy Centre will close at 3:30 p.m.
- Wave Pool will close at 3 p.m.
- Bayview Hill, Langstaff, Oak Ridges, Richvale and Rouge Woods will close at 4:30 p.m.
- Richmond Green Sports Centre will open from 6 to 9 p.m. for First Night celebrations
Richmond Hill Public Library Branches
All branches are closed on Wednesday, December 25; Thursday, December 26 and Wednesday, January 1.
Tuesday, December 24
- Central: 9:30 a.m. - 1 p.m.
- Oak Ridges: 10 a.m. - 1 p.m.
- Richmond Green: 10 a.m. - 1 p.m.
- Richvale: 10 a.m. - 1 p.m.
Tuesday, December 31,
- Central: 9:30 a.m. - 1 p.m.
- Oak Ridges: 10 a.m. - 1 p.m.
- Richmond Green: 10 a.m. - 1 p.m.
- Richvale: 10 a.m. - 1 p.m.
Waste Collection
The waste collection schedule is unchanged.
Emergency Services
To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013.
Parking
You are reminded that there is no on-street parking from 1 to 6 a.m., unless otherwise posted.
Temporary permits for overnight parking can be purchased at RichmondHill.ca/Parking.