Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Municipal Offices (225 East Beaver Creek) and the Operations Centre (1200 Elgin Mills Road East), will be closed on Monday, February 15 for the Family Day Holiday. Please visit RichmondHill.ca/Covid19 for an up-to-date list of what’s open and what’s closed.
Family Day Holiday Service Schedule
Municipal Offices
If you would like to pay a water or tax bill, payments can be placed in the drop-off box 24 hours a day, seven days a week, just inside the lobby doors at our Municipal Offices. Please do not place cash payments in the boxes and remember to include your payment stub along with your payment.
Alternatively, you can pay your bills through your bank's ATM or through your bank's online banking service. Parking tickets can be paid online through RichmondHill.ca/Parking.
Access Richmond Hill
The Access Richmond Hill contact centre is closed Monday, February 15 for the Family Day Holiday. You can still submit a general inquiry using our online portal.
Waste Collection
The waste collection schedule is unchanged.
Emergency Services
To report emergency situations such as flooding, watermain breaks, blocked sewers or downed trees please call the Operations Centre at 905-884-8013.
COVID-19
For information on the City’s COVID-19 response, visit RichmondHill.ca/COVID19.