The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc...
The Emerald Ash Borer (EAB) is a non-native, wood-boring beetle that attacks and kills ash trees. While EAB poses no health risk to humans or pets, ash trees of all species and sizes (with the exception of Mountain Ash) are susceptible to attack. Richmond Hill, like many communities in York Region and throughout southern Ontario, has been impacted by EAB. It is expected that EAB will kill all of the ash trees in Richmond Hill in the next 3 to 5 years. On this page, you'll find information about:
Richmond Hill's plan to manage ash trees on public property
Ash Trees on Public Property
In Richmond Hill, we value our natural tree cover and are committed to protecting it. The Management Strategy aims to reduce the significant aesthetic, environmental and financial impacts of EAB on Richmond Hill by treating the largest and healthiest trees while replacing smaller affected trees over time. Implementation of the Management Strategy is underway.
Read the EAB Management Strategy and Staff Report [PDF]
We are treating some of the largest and healthiest ash trees along streets and in parks with pesticide (TreeAzin™) to help minimize damage caused by EAB. However, the Town will not treat all ash trees. Property owners may apply for a permit to treat Town-owned ash trees adjacent to their property with TreeAzin™, at their own expense, by completing the following application.
Completed application forms can be emailed to email@example.com; dropped off at Richmond Hill's main Municipal Offices, 225 East Beaver Creek Road, 5th floor; or mailed to Town of Richmond Hill, Attention: Natural Environment, 225 East Beaver Creek Road, 5th floor, Richmond Hill, ON L4B 3P4.
|Ongoing ash tree removals and replacements on public property|
Ash Tree Removal/Replacement Program and Wood Chip Giveaway
The Emerald Ash Borer (EAB) is expected to kill all of the ash trees in Richmond Hill in the next 3 to 5 years. The Town is implementing a management strategy for ash trees on public property:
|What you should do if you have an ash tree on your private property|
Ash Trees on Private Property
Property owners are responsible for trees on private property. If you have an ash tree on your property and suspect an EAB infestation we urge you to consult with a professional arborist about management options that will protect your property and ensure your safety. Arborists can be found in the Yellow Pages and other business directories. You should choose an arborist certified with the International Society of Arboriculture (ISA), registered with the American Society of Consulting Arborists (ASCA), or Provincially qualified Arborists and Utility Arborists by the College of Trades. Make sure to ask if there is a fee for inspection and quotes, as some companies provide these services free of charge.
It is recommended that property owners ask about options for tree protection, tree removal* and tree replacement. In addition, ensure that you get multiple estimates for any tree work.
*Permit fees for ash tree removal will be waived for the duration of the EAB Management Strategy (10 years), but an application must still be submitted to obtain a permit. Please visit RichmondHill.ca/TreeBylaw for more information.
|How to identify an ash tree and EAB infestation|
What does an ash tree look like?
Ash trees have the following features:
What does an EAB infested ash tree look like?
EAB infested ash trees have the following signs:
Visit the Canadian Food Inspection Agency for more information about EAB.