The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
The City of Richmond Hill is updating its Transportation Master Plan to establish a future vision for all travel modes within the City to the year 2051. The plan will guide the future of the City's road, walking and cycling networks, including off-road trails, and update transportation and mobility policy to support how people get around the City.
Whether you walk, bike, take transit or drive, join us to provide feedback at the upcoming virtual public information centre to help the City plan improvements to its transportation future.
To stay informed of opportunities to participate in this project, subscribe to this page's updates by clicking on "Receive Email Updates", below.
The Transportation Master Plan Update will update and integrate the City's Transportation Master Plan, Pedestrian and Cycling Master Plan, and Trails Plan into one seamless document.
To align with the timing of the York Region Municipal Comprehensive Review, Richmond Hill Official Plan Update, and Richmond Hill Development Charges Update, the Transportation Master Plan Update was paused in 2020. The majority of previously-completed work is being confirmed and updated to ensure current relevance.
In 2022, the City again sought the community's input through an online survey to better understand evolving trends and changes to the way people travel, compared to the previous 2018 survey.
For updates, please follow us on Facebook and Twitter, and subscribe to this page's updates by clicking on “Receive Email Updates”, below.