Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Sewer Backups
Richmond Hill's Public Works Operations staff are on-call 24/7 to handle emergencies like watermain breaks and sewer backups (emergency drain services - residential). Call us immediately at 905-771-8800 when there's a sewage backup in your home. We will send an authorized drain contractor to your home.
Property owners need to sign a Sewer Servicing Agreement before the contractor can start any work. The agreement states that the property owner agrees to pay Richmond Hill for the service call if the cause is on the private property side and not the public property side. The service call fee is $700 plus HST.
View Richmond Hill's Sewer Use By-Law No. 132-13.
| Issues on private property side |
| Property owners are responsible for problems on the private property side of the system. They must call a licensed plumbing or drain contractor to do any additional maintenance or repair work. The owner will also need to pay the cost of the original service call. |
| Issues on public property side |
| For sewage backups caused by issues on the public property side Richmond Hill will decide if additional work is required to fix the problem. City staff will arrange for any work on the public side of the system. The property owner will not pay for this work. Richmond Hill will also waive the fee of the original service call. |
| Preventing sewer backups |
There are a number of ways you can help prevent sewer backups. Follow these tips to make sure your drains stay blockage-free:
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